「I had a reservation for 5 nights and checked in online however when I showed at the hotel they were over booked and gave my room away. So I was stranded in the middle of the night in a town I wasn’t familiar with and the front desk clerk did not offer to help or do anything other then suggest to cancel my reservation.
They did manage to honor the rest of my stay but not having a room for a night definitely soured the entire experience 」
「I had a reservation for 5 nights and checked in online however when I showed at the hotel they were over booked and gave my room away. So I was stranded in the middle of the night in a town I wasn’t familiar with and the front desk clerk did not offer to help or do anything other then suggest to cancel my reservation.
They did manage to honor the rest of my stay but not having a room for a night definitely soured the entire experience 」
Christian