Franklin 3 Stars Hotels

"My stay at Hyatt House Whippany/ Parsippany had both positive and negative aspects. Some of the staff members were very friendly and welcoming, which I truly appreciated. However, there was one front desk agent on the evening of March 29 whose tone came across as rude and somewhat insulting, which negatively impacted the overall experience. The room itself had a few issues. The WiFi was very poor and unreliable, making it difficult to stay connected. Additionally, the air conditioning unit was extremely noisy, which made it hard to rest comfortably. To make matters worse, the TV in the room was not working during my stay. Overall, while there were some positives in terms of staff friendliness, the technical issues with the room and inconsistent customer service made the stay less enjoyable than expected. Improvements in room maintenance, WiFi reliability, and front desk professionalism would significantly enhance the guest experience."

"Comfortable room "

"Lovely, helpful desk staff at evening check-in, clean, modern space and nice pool."

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"Average hotel, nothing fancy "

"Clean large room. Great bed and kitchen area. "

"We tired to check in to our room just before 11pm, the code was incorrect. We went back to the lobby and by sheer luck a person who worked there ran into us. He was able to call someone to get the correct code. Customer Service is not bad it’s just not there at all. You are on your own. "

"When entering I noticed that our room had very dim lights and we usually like to scoop out the room for anything we don’t like. When checking underneath and behind the bed we saw lots of dead bed bugs and cockroaches. We had to immediately leave as personally we don’t like to sleep nor leave our items to get infested with it."

"My family stayed in the one bedroom, double bed. The living room was in a separate space, with a pull out couch. The pull out couch mattress was more comfortable than the double bed mattresses. The staff was friendly. The ice was available downstairs with the staff. Kitchen included microwave, toaster, coffee maker, pot, pan, utensils, dishes, stove top. Dishwasher. No oven. The bathroom was spacious and closet space was spacious. We didn't like that the parking fee was $30 per night, which was not mentioned in the listing. I don't understand why they charged for parking, because we were quite a distance from any other properties to visit- it was in a office industrial park environment. No businesses within walking distance to visit or eat, etc. So, the fact that the hotel charged for parking on a nightly basis was just a money grab. They were taking advantage of their customers. I do not appreciate that. Walmart, fast food, Chinese food, pizza place, etc were within 20 minutes of hotel in Morristown. Medieval Times was in Lyndhurst."