「This was my second stay at this hotel, and unfortunately it will be my last.
I stayed for multiple nights and booked two rooms. From the start, the reservation process was a mess. One room was correctly listed under my name and loyalty account, while the second room was assigned to a completely different name and membership account. Despite acknowledging the mistake, staff claimed they could not properly correct it. They charged me for the room but only changed the name, leaving the incorrect...
「This was my second stay at this hotel, and unfortunately it will be my last.
I stayed for multiple nights and booked two rooms. From the start, the reservation process was a mess. One room was correctly listed under my name and loyalty account, while the second room was assigned to a completely different name and membership account. Despite acknowledging the mistake, staff claimed they could not properly correct it. They charged me for the room but only changed the name, leaving the incorrect...
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