Downtown Omaha 3 Stars Hotels

"My room #618, had many deficiencies. 1) The tub diverter only worked half way. So only half the water was diverted to the showerhead, only half the pressure while showering. 2) the left nightstand light wasn’t working, light bulb? 3) living room tv controller not working. Used the bedroom one 3) the bedroom wall AC unit was sticking out of its case and was letting cold air in from outside. One night it was 45mph winds and I had to place towels around the AC unit. 4) Front door dealbolt could not be engaged it was stuck in the open position. None of these were that important but still I had to deal with it. "

"Overall it was a clean facility. Rooms were very spacious. The reason we booked this hotel was for spring break and the pool/water park facility. Unfortunately that was closed and we were not notified of this upon booking. Needless to say, it was a big dissatisfier. They were nice and did give us free breakfast for the inconvenience but o my because we asked."

"All went well. "

"Staff is incredible -- helpful, friendly, accommodating. Not only did we have a wonderful stay in a great location, but the staff made the difference for us from every other hotel. They graciously loaned us a screwdriver to put batteries in a new toy and were clearly working hard during breakfast to keep supplies stocked. At checkout time, our vehicle had a dead battery, so I went to the desk to let them know we'll be late returning our keys (needed to leave parking garage). When I was explaining, the clerk said, "Oh we can help! Our maintenance worker will meet you at your car for a jump!" He was there in under 10 mins and so kind. Hyatt Place saved us probably 2hrs waiting for roadside assistance. THANK YOU to everyone who made our stay fantastic -- from front desk, to maintenance, to maids, to breakfast staff. Customer service was impressive and much appreciated. "

"They all were nice."

"Upon arrival the TV did not work.Called the front desk 4 times and no answer. So I took the remote control to the front desk and exchanged it for another one. Still didn’t work. At 9:00 pm the front desk said they could have a maintenance person check it later. I asked for a discount but the manager refused since we didn’t want to wait until after 10pm for a maintenance person. Terrible service especially since I have been a rewards member for a dozen years."