Downtown Des Moines 3 Stars Hotels

"Lovely, spacious sparkling clean room, but very strange heating & cooling system with a sign on the wall that indicated could only cool in summer. Nothing about spring and when I tried to cool at night to sleep, the temperature went up to 90 degrees! Parking signage at night was a nightmare. "

"Hotel was nice, would stay there again. "

"I would say the hotel is nice and everything but the customer service is not the best. We had an issue with no hot water my eight year-old showered and only had hot water for a minute. Had to finish with an ice cold shower which she cried the whole time about.. and we were promised compensation after had to move our family of 5 at 10pm at night which isn't ideal with 3 kids.. We didn't receive and have yet to hear from the GM after emailing him directly. I think this is poor customer service on their end and for that I give it a low rating. When you go somewhere and something like this happens, I think it's fair to feel that there should be action taken right away. It shouldn't take over a week to have someone follow up with you."

"Friendly staff, great breakfast, clean rooms, love the area around the hotel. My favorite place to stay in Des Moines."

"The room and staff were awesome, the breakfast was very good in the morning. I chose the hotel for location and it was perfect. I was surprised that it cost extra to park my vehicle, but the extra cost did out weigh the convenience."

"Clean stylish and tasty"