extremely cold when first came in, and it took half a night to reach the normal temperature. Will never book again.
真實旅客
於 2021 年 7 月住了 2 晚
6/10
I was charged for internet service. Most hotels I know about include it.
Even if this were an appropriate charge, I would think you should advise that there is going to be a charge if you sign up for the internet. There was not. Prrtty sneaky. This would be enough for me to look for another place to stay next time.
JOHN
於 2025 年 7 月住了 4 晚
10/10
Liked the property. Disappointed that you pay for parking at this hotel.
James
於 2025 年 6 月住了 1 晚
2/10
We've stayed at this property before and liked the location and ease of use when we're in Des Moines. This 5 night stay will be our last at this property.
Upon check-in, we found out there was now a $10/night parking fee. In West Des Moines. In an unsecured, uncovered lot. That we had to pay ourselves via a 3rd party. Absolutely unacceptable. I asked about cancelling our reservation and was told there was a 48 hour policy, so we decided to stay.
The shower head in our room (807) was broken. I reported it. Never fixed.
We set the thermostat to 60. I doubt the room ever got below 70.
Des Moines was in the middle of a heat wave, but the pool was "Closed For Maintenance" for at least half of our stay.
When I checked out at 10:45am Saturday 6/28 there was only one person working the desk. I waited for 15 minutes to check out to make it clear our visit had been less than pleasant. The clerk said "I'm sorry to hear that" and nothing else. There was still a line when I left.
I've stayed in Motel 6's with exponentially greater focus on customer care and satisfaction. I don't know what's happened to this property, but it poisoned my opinion of it and definitely soured my overall opinion of Sheraton and Marriott in general.
Please turn it into a Spirit Halloween store and be done with it.
Carla
於 2025 年 6 月住了 5 晚
10/10
The construction in the area made it somewhat difficult to get there. However, once we arrived,,everything was great. Nice friendly staff made our stay a pleasure.
Randal
於 2025 年 6 月住了 1 晚
10/10
Alyssa
於 2025 年 6 月住了 2 晚
8/10
Hova
於 2025 年 6 月住了 1 晚
10/10
The room was comfortable and quiet. There is only one pair of elevators and we stayed at the hotel during a baseball tournament.
Helen
於 2025 年 6 月住了 2 晚
10/10
The West Des Moines Sheraton was an excellent hotel. The room was very clean, well kept, everything worked, and the staff was very friendly and helpful.
Sean
於 2025 年 6 月住了 1 晚
10/10
Sara
於 2025 年 5 月住了 1 晚
6/10
The hotel charges for parking, even though the parking lot is very large. Worse, you have to pay for the parking through a third-party app, which is a big hassle. Stop nickel and diming your guests!
Ken
於 2025 年 5 月住了 1 晚
10/10
Great bartenders especially Heather. Room was clean and quiet.
James
於 2025 年 5 月住了 1 晚
4/10
The shower was terrible. The pools water was horribly out of balance-absolute lack of attention. No hot tub???
Will not book this hotel in the future.
Brian
於 2025 年 5 月住了 1 晚
8/10
Christie
於 2025 年 5 月住了 1 晚
2/10
Matthew
於 2025 年 5 月住了 1 晚
10/10
The staff was very easy to work with! Matt Glen went above & beyond to have both our roomd close together.
Terry
於 2025 年 4 月住了 1 晚
6/10
The room was really stuffy and had a little bit of a musty smell. There was some hair left in the shower stall from the previous tenants. The staff were friendly. The hotel was booked with a lot of families, so everything was extra loud.
Trishia
於 2025 年 4 月住了 1 晚
4/10
The mattress was broken. Nothing was included for the $250 a night fee.
Alan
於 2025 年 4 月住了 3 晚
6/10
Additional, undisclosed charges will apply
Paul
於 2025 年 4 月住了 1 晚
8/10
Nice place to stay. Try to get you with hidden fees.
Bradley
於 2025 年 4 月住了 1 晚
10/10
We had an exceptional stay, room was clean
Marcell
於 2025 年 4 月住了 1 晚
6/10
If teams are there for sports there are not enough staff to keep up with the breakfast buffet and you have to wait a long time to get an elevator