Crum Lynne 3 Stars Hotels

"The property was clean and seemed recently updated. I didn't get to use all the amenities such as the gym but I did enjoy the patio area. The staff were a bit hit or miss. I called in advance to let them know I would be arriving the morning of 03/20 around 5am so over the phone I was told they'd check me in so I could have access to the room. When I arrived, the person at the check in desk was rude and said "We have no rooms." Not even a hello, nothing welcoming. I just had an overnight flight and wanted nothing more than rest, but I had to explain several times to this girl that I had a reservation already and had called ahead about my check in time. FINALLY, after 3-4 times of explaining the same thing because she kept insisting there was no reservation, she decided to look up my reservation and confirm what I was telling her was true. I didn't bother to get her name because I was tired and just wanted to get to the room. All the other staff I had interactions with were friendly or at least accommodating. "

"Everything was great- including lovely people at the front desk- except the wouldn’t hold our bags after check-out. We’ve never experienced that from a hotel before, and we weren’t expecting to lug our suitcases to the convention center and dinner. "