申特維爾 3 星級飯店

「not include breakfast 」

「整體感覺很糟，前台人員除了第一天入住時接待的那位服務人員外，其他幾位都不太熱情，環保程度選擇太棒了是因為廁所衛生紙用完不會補，連毛巾收走後也沒有補足新的，連洗髮精也都沒有補充，所以環保上可以很諷刺的給滿分。第一天的房間門故障，無法正常開啟，隔天換一間房結果電視一直當機，真的不推薦這家飯店」

「good」

「Check in was quick, asked for a second key since we’re family of 5 but receptionist said 1 is the limit. Hallway to room was smell full of air fresheners, suffocating. Room was not vacuumed, trash from previous stay was still there, no bath mats. Overall, this property could use a major upgrade and staff could be better.」

「酒店服务很好，我落在房间的充电器帮我去找了。位置离Emory几公里，很方便。就是离公路比较近，半夜有点吵」

「Very good!」

「I am writing to formally report a service failure during my recent stay. Housekeeping services were requested multiple times (at least four occasions) but were not completed. This issue was escalated to the on-site manager, who acknowledged that the failure was the hotel’s fault and apologized; however, no resolution was provided due to the reservation being made through a third party. This experience fell significantly below the standards expected of your brand, particularly regarding basic...

「Everything is always so good.」

「很好」

「Great stay. Had to wait at the desk to get a soda, staff in office not paying attention.」