Cedar-Isles-Dean 3 Stars Hotels

"We received a message right before our reservation saying the hot tub was closed, the pool water was ok, but then there was an accident in the pool. They “cleaned it out” but I was not ok with swimming in it afterwards. The lady in the front desk sat in her seat to where no-one could see her and didn’t offer to help anyone until the gentleman standing was backed up to the door. We had early check in available for us and when we got there they told us we had to wait another hour. Also, there is a shuttle to take you back and forth to Mall of America and the airport (free). We went took it to Mall of America l, but when we wanted to come back we called the hotel and they put us in route to be picked up, they said it was only going to take 30 mins but after waiting 1 hour we decided to walk back to the hotel (15min walk but we had out 2 young children with us so it was a pain. The shuttle showed up to the hotel when we got back and still didn’t make it to the mall because they were too busy running back and forth to the airport (I watched the gps of the shuttle and they went to airport 2xs and never to the mall) "

"Yes "

"Great Stay!"

"clean, and pool/hot tub were great"

"It was a nice hotel with free breakfast!"

"The room was impeccable, the location and access to the Skywalk was fantastic. That said, I did have an issue when I stopped by the front desk to have them validate my parking pass for come-and-go privileges, there were two employees standing at the front desk, each behind a computer. One was helping a couple check in and the other, Tommy, was standing there at attention, seemingly available to help, no signs or anything that he was unavailble. As I walked up he saw me and said “Come on, Bro…really?” Confused and thinking he was kidding or joking around, I handed him my parking ticket, and asked if he could validate it (a process another in my party did the prior day with ease, just told them his room number and they scanned the ticket.) Tommy begrudgingly took my ticket and mumbled to himself. At this point I realized he wasn’t joking, and somehow my request had annoyed him. I told him I could simply wait for the couple checking in next to me to finish and I could have his coworker help me if he needed be somewhere else, but he just replied “No point, I’ve already started”. He asked my room number, scanned the ticket, and I was on my way, it was as simple as could be, but was an odd interaction to say the least."

"Overall experience was good, overwhelming. Check in was an absolute joke 3 people doing it while it could allow 6 people doing it, Get it together seriously. Most staff were friendly aside from a few. The elevators were also a disaster we spent most time waiting for those. Everything is al a cart come here expecting to spend some $$$. I don't know what was going on in the pool area but people were puking in the pool area multiple times. I ended up stepping into a pile and that was the end of it for me. Absolutely disgusting. Come here with zero expectations and you'll have a blast! We will return someday hopefully they read these reviews and adjust a few things. I will add the rooms are super spacious and clean! So that was fantastic. "