布魯克伍德 3 星級飯店

「Front desk staff need some customer service training. When I approached the desk on Sunday night neither of the two young females greeted me. I had to ask if I could check in. Then the only thing spoken to me was to ask for my cc for incidentals and that I must pay a parking fee. There was no “thank you” or hope you have a great stay or let us know if you need anything…..They set the tone for my stay. This place is fine if you are doing something connected with the university but not if you are...

「Nice」

「Great room」

「Only one elevator in the building was working. I was initially charged for parking, but that was never mentioned at check-in. I was able to get that reversed (days later) when I communicated that I did not utilize their parking as my son lives in the apartments next door. This hotel has gone down hill in the last few years and does not represent the Hilton standards or the rates that they are charging.」

「Staff was amazing. Shower, impressive. 」

「I love this hotel! The room was spacious and clean. It offered everything I needed. Also excellent location, complimentary water and great breakfast. I will definitely return.」