Brambleton 3 Stars Hotels

"Clean room and friendly staff. I would have appreciated an included shower rather than a half door. The coffee was cold and tasteless. "

"I was very impressed with the personalized welcome message on the TV screen when I entered the room."

"I’m extremely disappointed with my experience with this Hyatt property. I booked a room for March 6 but cancelled the reservation within about an hour after learning that my international travel plans had changed due to a major disruption overseas. A Hyatt representative even sent a waiver to the front desk confirming the charge should be waived. Despite cancelling immediately and never checking in or using the room, I was still charged. When I contacted the hotel, the manager refused to review the situation and stated that because the hotel was fully booked that night, a refund would not be issued. This was very frustrating, especially given the circumstances and the waiver that had already been sent. I have since escalated the issue to Hyatt corporate and hope they will resolve it fairly. I expected better customer service and understanding from a brand like Hyatt."

"Conveniently located relative to the airport-just 10 minutes away. When I called for the airport shuttle, the receptionist informed us it would pick us up in a few minutes. It arrived after 30 minutes. The driver was helpful but we were frustrated by the expectation not being accurately set by the receptionist. The bathroom had unsightly water damage to the doors and a damp and musty smell."