Thornbrook 2 Stars Hotels

"I’ll begin with what was good. The staff (a family) I’ll guess live on the property. You know this because right across from the room I stayed in, you can smell the pungent spices of Indian food being made. That in and of itself had me concerned. I’ve no doubt there’s a stove in that room — I’d consider a fire waiting to happen that no one from the city is aware of. Other good things: - The common areas are clean. - The hotel is quiet. What was unacceptable: - Air conditioning does NOT work. Certainly not in room 330. - There was tissue shoved into the door peep hole. - The overhead light is missing a light and tissue was shoved up in there. - The vent in the bathroom is missing its cover, exposing dust and grime. - There’s black mold behind the toilet and above the shower. - The sheets were disgusting, dingy. I slept on top of the bed for fear of bed bugs. - There’s a recliner in the room that was both broken and filthy! - The floors sink in at certain places and cracked. Absolutely disgusting! "

"Parking was easy, in the first room the light switches were not working, the faucet handle was broken, the linens were dirty, there were metal parts coming out of the bed, very dangerous for walking closer to bed. TV didn't work. After complaining they give us the other room, which were not that great but better than the first one. The toilet water tanks had different lids, not belonging to the tank. Staff was friendly and helpful. "