Latham 2 Stars Hotels

"Manager lied about ability to shorten stay, claiming it was due to me booking thru a 3rd party app then turns around and denies the refund request when my third party provider requested it. Blatant dishonesty is a detriment to the good service this business wishes to provide. Additionally, please train the reception desk staff how to speak to people. I’m not sure if it’s a racial thing but I don’t appreciate being spoken to as if I’m from a different planet, nor do I speak incoherent or unintelligible english. I speak very clearly to asking me to repeat myself multiple times encroaches on micro aggression territory. Not trying to nitpick here, I’m a chill and easy going person but my last stay here turned me off THOROUGHLY, which is a big shame because aesthetically this was my favorite hotel in the Troy area. I would really like to be treated as any other patron… if I ever come back here that is. "

"No shampooing, no soap, no kleenex, no glass, breakfast was missing , thé waffles tasted bad"

"I would never stay at this property. The room had a terrible odour, the sheets weren’t cleaned properly. I have been trying to deal with properly regarding this and they hsve been rude, hung up the phone and give me the run around. I want to make people aware before you spend your money on this hotel"