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"Convenient hotel, short distance to and from the airport. Staffs were very friendly and helpful. Overall we had good time "

"The service was top notch. All the citizens employees spoke English very well. The room was clean with a nice view of the river. Ximending was a 5 min walk. MRT is a 3-4 minute walk either way. I found most of the meals better than the street food. Taipei City under ground Mall is about a 5 minute walk connected to the MRT main station. I found the food there better than the night market. Breakfast at Citizen M had a variety of western and Asian dishes. I highly recommend this hotel, but I do have some cons about it. If you stay in the higher floors, there’s some random noise that kinda sound like a dog barking every 15-20 mins and it sounds like a person placing a cup down on a counter. The elevator system are not sinked so everyone presses all of the button so when your on the elevator it stops frequently. Other than that it’s an awesome place to stay. "

"The stay is great, hospitality services, location transport and food options are good, with washing machine & dryer options too. A little downside i observed is the remote controller sensitivity to the tv, and the towels water absorbent is not as good. Still a great stay nonetheless. Cheers."

"Airport and hotel pickup very convenient."

"Superb staff service. "

"Easily one of my fav hotels around the world! The hotel location was superb, walkable to XiMenDing shopping street and the train station is just downstairs! The room was super clean and spacious, stayed on the 3rd floor yet couldn’t hear any sounds from outside - making it a restful and comfy stay. Many shelves and tables available in the room as well. Guest services were helpful and prompt in providing room amenities whenever requested. One minor downside is that there were only 3 lifts available across 14 floors and the waiting time for them could take a while especially during peak movement hours (e.g checkin/checkout) Overall, a really good stay at Sotetsu Grand Fresa XiMen and I’d definitely recommend it to friends visiting Taipei. Thank you for the great hospitality!"

"Very nice hotel with great accessibility, high quality service and facilities. Recommend !"

"Somehow dated, but well maintained hotel with washers and dryers! "

"Great location, clean, quiet, good breakfast buffet"