Does Neodalle Zhangjiajie Wulingyuan have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 6:30 AM–11 PM.

Is Neodalle Zhangjiajie Wulingyuan pet-friendly?

No, pets are not allowed at this property.

Self parking is available for a fee.

What time is check-in at Neodalle Zhangjiajie Wulingyuan?

Check-in start time: 2 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

Where is Neodalle Zhangjiajie Wulingyuan located?

Located in Wulingyuan, this luxury hotel is within 1 mi (2 km) of Charming Xiangxi Grand Theatre and Wulingyuan Scenic Area. Baofenghu Scenic Area is 2.1 mi (3.5 km) away.

Neodalle Zhangjiajie Wulingyuan Reviews, Deals & Photos 2025

10/10 Excellent

Anja

2017/12/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in Wulingyuan/Zhangjiajie

We spend 4 days in Zhangjiajie/Wulingyuan. The hotel was perfect. Walking distance to park entrance. The hotel staff was very friendly and always helpful. (Forgot my mobile charger and they gave me one for the whole stay) Especially Joanna (English speaking) helped us a lot with transfers etc. The breakfast is a good mix of western and Chinese food. We also ordered food for room service, it was very good. The rooms are very big and the beds are spacious.

Stayed 4 nights in Dec 2017

8/10 Good

Eline

2021/11/5

Liked: Cleanliness, staff & service, amenities

Beautiful hotel, location, bath. Things that were missing, an english map from the National park and the Spa was closed

Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

2021/10/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

除了沐浴用品不是每天补充、泳池没有开放外，就是皇冠假日酒店的水平。环境设施都不错，服务一般。

Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveler

2021/7/24

Liked: Cleanliness

Good location but definitely not 5 star

The superior room is a good size and it was maintained well. The check-in service was quick, easy and welcoming. The food and beverage service is below par - the staff are do not manage well when there are lots of tourist groups, there is a lack of direction and experience for staff, when handling big crowds. Breakfast time is hectic without allocated seats, food is not replenished quickly enough whilst some guests are allowed to take multiple plates and take food away for later (!). The food is also not good quality either. Room service menu is limited and we had no drinks list provided. Swimming pool and changing rooms were not clean nor open on time. More of a 3 star hotel which is disappointing for an IHG hotel. There is a tourist desk in the lobby and even though they are an outsourced company, the service from them is lacking too.

Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveler

2021/1/7

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

閑散期（年末年始）に行ったので、外は寒く、客はとても少なかったです。そのため、シャワーのお湯がぬるかったのですが、丁寧に対応いただきました。（水をしばらく出しっぱなしにする(笑)　）　部屋にはバスタブもあり、とても快適でした。

Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

2020/1/3

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best hotel in Wulingyuan. Nice big room. Near to Wulingyuan attraction

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

2019/10/15

Liked: Cleanliness, staff & service, property conditions & facilities

Big room and quiet, comfortable bed but temperature of swimming pool is cold.

Stayed 3 nights in Oct 2019

6/10 Okay

hongbing

2019/9/9

Liked: Cleanliness, property conditions & facilities, room comfort

酒店早餐很差！

Stayed 2 nights in Sep 2019

10/10 Excellent

Rahamat

2019/7/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel to stay and relax

Great hotel

Stayed 4 nights in Jun 2019

10/10 Excellent

TROYcalifornia

2019/6/21

Liked: Cleanliness, staff & service

Night shift check-in manager LEON was awesome. He is one of the few hotel managers in China that speaks & understands English fluently. He went out of his way to make sure my trip has the most memorable one. Hotel location is pretty much city center and about 20mins walk to the national park.entrance. Love the bathtub very nice for photography. The reception area very attractive. Hallways big & clean. Breakfast needs more western items. Pssss.... morning manager ZASON was great, too. He helped & guided me to get to my next attractions & destinations. Overall, very happy staying here. I’m given this hotel 10 stars. Thank you management.

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

2019/5/22

Liked: Cleanliness, room comfort

So so service

One female, pregnant manager was very nice and helpful but other people at the front and another manager were not helpful at all, not looking for a solution and just saying they don’t know something or they don’t have something. They were also too chill and unconcerned about the guests, chatting amongst themselves.

Stayed 2 nights in May 2019

10/10 Excellent

Keet Yee

2019/5/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a hotel with good service and convenient location

The service was excellent, the breakfast spread was good and delicious. Bed and room comfortable and quiet. Locality is at the Zhangjiajie TianZhiShan entrance about 5 mins by car. Parking is free and easy. Walking to the main street is about 5 mins where u can find food and to do some shopping. If you wish to have a easy way to tour zhangjiajie park with little walking, we did it by parking our car at the basement car park at the tianzhishan entrance. Paid the entrance fee of 228 yuan per head, take their shuttle bus to the cable car (72 yuan per haed) station up to tianzhishan, spectacular view. From there take the connecting shuttle bus to He Long park where there is a McDonalds and more sight seeing. Connecting again by bus provided to tian xie di yi qiao and skip the sight seeing there if u are not energetic, instead ask for direction and a 5 min-walk to take the bai long tian ti (lift costs 65 yuan) down to base station, at the base of the lift, take the shuttle bus again back to the tian zhi shan entrance where the car was parked. All in all u need about 5 hours. In this sense, the hotel is central to the planned activities. U may also drive up to another xin mu kang park entrance westward and the drive is scenic and relaxing, it's free as u are not entering the park. It's a 1 hour leisure drive. We enjoyed our stay in Crown plaza and it's very restful. We had dinner in the restaurant too and find the food good.

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

2019/2/26

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property located conveniently by the entrance of the National forest park and also right by a theater with great performances.

Stayed 3 nights in Feb 2019

10/10 Excellent

Lena, Wien

2018/11/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leider hat es am Gang nach Rauch gerochen. Hotelpersonal war etwas verwirrt, war der festen Überzeugung wir hätten ohne Frühstück gebucht, was nicht der Fall war. Als Entschuldigung haben sie uns dafür Obst & Cookies aufs Zimmer geschickt. Sie waren nicht in der Kage uns ein Taxi mit Taxometer zu bestellen sondern nur eines mit fixem Betrag. Das Hotel an sich ist schön, sehr nah am Parkeingang und nah an den Restaurants.

Stayed 2 nights in Nov 2018

8/10 Good

Lena, Wien

2018/11/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Zimmer, schöne Lobby, es hat aber einen eigenen Geruch

Stayed 1 night in Nov 2018

10/10 Excellent

marcia

2018/11/9

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente

hotel excelente. funcionarios atenciosos e prestativos. quarto maravilhoso, muito confortavel! restaurante buffet perfeito!

Stayed 2 nights in Oct 2018

10/10 Excellent

BERRICK

2018/11/6

Liked: Staff & service, property conditions & facilities, room comfort

Great location and service

Crowne plaza is in a great location, just next door to the wulingyuan National park and the nightly performance theater. The manager was very helpful in resolving a mixup regarding 2 twin beds and 1 double bed rooms, I appreciate her help!

Stayed 3 nights in Nov 2018

10/10 Excellent

Sau Cheong

2018/10/31

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ranked it the best at Wulingyuan.

Location is great. It takes just about 10-minute walk to the entrance of the national park, and about 40-minute ride to the airport. The room is spacious, clean and the bed is comfortable. The air-conditioner works as expected (in contrast to other self-claimed 5-star hotels in Zhangjiajie city). The surrounding environment is quiet, but the bustling area is not far away. The local version of ‘Phoenix City’ is within 15-minute walking distance. The breakfast is great with lots of variety. The reception staff are friendly and helpful. Overall, I had a happy experience.

Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

2018/10/24

Liked: Staff & service, property conditions & facilities, room comfort

First time stay in Zhangjaijie

This is an interesting situation - IHG has built a HUGE hotel in Zhangjaijie, in anticipation of the area eventually developing a big tourism industry. Looks like there is a big mall under construction right across the street - will be interesting to see in a few years. The hotel itself is very nice, feels like it is less than 2 years old, but not busy at all. For the size of the rooms prices are reasonable. Good western food in the restaurant, go into town if you want local/Chinese food. Indoor pool looked really nice, but we didn't have time to try it our. Only complaint is regarding the room cleaning. The carpet seemed to have a lot of stray fiber, and it looks like they don't vacuum the carpets every day.

Stayed 1 night in Oct 2018

10/10 Excellent

VLADIMIR

2018/10/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отзыв

В отеле ночевал две ночи. Номер обставлен хорошей мебелью. Планировка -хорошая. На завтраке достаточно "европейской" пищи, хорошего качества. Обслуживание -хорошее, сотрудники отзывчивые и часть говорит по английски. Расположение отеля хорошее,рядом все пятизвездочные отели. В пяти минутах ходьбы проводится известное шоу. Рядом базар и много небольших ресторанов и магазинов ( следите за своими вещами)

Stayed 2 nights in Oct 2018

8/10 Good

Fernando

2018/9/20

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and comfortable place to be.

The hotel is great. Beautiful and very comfortable. The best thing is the staff and Andy was great in helping and advising the best things to do. The downside was the hotel restaurant.

Stayed 1 night in Sep 2018

6/10 Okay

Kitten, New York, NY

2018/9/11

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Very nice hotel. Hotel is clean and modern looking. Hotel staff is not very helpful. There is 1-2 staff members that speak limited English, but enough to get by. There’s a definite need for improvement in the customer service department. They couldn’t provide a map of the National Park, I had to find one on my own. I asked the hotel staff for a taxi, they asked me to wait as one was coming. Waited 15 mins, I decided to get one myself off the street. The worst part of it all was when my flight was canceled and needed to make a local call at the front desk. They told me they cannot help me. A guest at the hotel offered to lend me their mobile phone to make a local call as I didn’t have local SIM card. I travel a lot and normally stay at SPG/Marriott properties. This was the first time staying at the Crowne Plaza and didn’t expect to experience such horrible service as this was one of the higher priced hotels in the area. If I ever travel back to Zhangjiajie, I would prob choose another hotel that will provide better service.

Stayed 2 nights in Sep 2018

8/10 Good

Bill, Melbourne

2018/9/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All staff are very friendly and helpful. Special thanks to the tour guide introduced by the hotel, 一黄婕，she is a very caring person and looks after very details of my itinerary. She also seeks to understand what each customer wants and keep them happy. Also thanks to both Cookie (Beverage) and 珊珊 (Tour desk) for their warm hospitality. Regards, Bill Chow (stayed here between 2 to 6 Sep 2018)

Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveler

2018/6/28

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

I was surprised that most hotel staffs were not able to speak English. Hotel rooms were nice though. There were not enough items at Kiosk. Not convenient to go to market nearby

Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

2018/5/5

Liked: Staff & service, property conditions & facilities, room comfort

Great room, main restaurant was closed and a la Carter was ok. Location was ok for food.

Stayed 3 nights in May 2018

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