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Relais & Chateaux Schönegg

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Luxury
4.5 star property
9.6

Exceptional

Alpine sanctuary with private tunnel

Accessed via private mountain tunnel and lift, this exclusive chalet boasts stunning Matterhorn views from its elevated terrace. The spa with sauna offers post-skiing relaxation. Steps from ski rental and lifts, it combines central convenience with peaceful seclusion from Zermatt's lively bars.

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
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BEAUSiTE Zermatt
Zermatt
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
9.8 out of 10, Exceptional, 486 reviews
The price is NT$15,924
NT$16,850 total
includes taxes & fees
May 31 - Jun 1
BEAUSiTE Zermatt
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between August 31 and December 01.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 30 per pet, per night

Welcoming dogs only

1 total pets

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CHF 120.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CHF 800 per vehicle
  • Pet fee: CHF 30 per pet, per night
  • Rollaway bed fee: CHF 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the hot tub without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Frequently asked questions

Does Relais & Chateaux Schönegg have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Relais & Chateaux Schönegg pet-friendly?

Yes, this property allows dogs (limit 1 total). There's a fee of CHF 30 per pet, per night. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Relais & Chateaux Schönegg?

Check-in start time: 2 PM; Check-in end time: 10 PM. After-hours check-in is not available.

What time is check-out at Relais & Chateaux Schönegg?

Check-out is at 11 AM.

Does Relais & Chateaux Schönegg provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CHF 800 per vehicle applies.

Where is Relais & Chateaux Schönegg located?

Located in the mountains, this Zermatt hotel offers ski-in/ski-out access and is within a 10-minute walk of Zermatt–Sunnegga Funicular, Zermatt - Furi, and Furi Ski Area. Zermatt-Matterhorn Ski Paradise is steps away. Zermatt Gornergratbahn Station is 10 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 186 out of 232 reviews
Rating 8 - Good. 39 out of 232 reviews
Rating 6 - Okay. 4 out of 232 reviews
Rating 4 - Poor. 0 out of 232 reviews
Rating 2 - Terrible. 3 out of 232 reviews

Reviews

Verified

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great Hotel. Location is fantastic and close to funicular up to Zermatt mountain to ski. Would come back.
View from hotel room
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great amenities, view was phenomenal.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
The spa and pool were amazing and needed after skiing and being in the cold. The rooms were super clean and all of the staff we interacted with were very friendly and helpful.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff! Really above and beyond. Great location, incredible spa, views were unbeatable. Maybe my favorite hotel stay ever. Will be back!
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and a pleasant stay overall. The panorama is truly beautiful and definitely the highlight. The spa is very nice and new, and exceeded expectations. The staff were kind and helpful throughout our stay. The only downside is that the rooms feel slightly outdated and could benefit from a refresh.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel in a beautiful and central location with amazing amenities and service.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mountain charm with a spectacular view

Charming hotel with a most unconventional tunnel entrance. Beautiful view of the Matterhorn from my room. Great restaurant and the spa was the perfect end after a day in the mountains.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay with Matterhorn View

Schönegg Chalet Hotel was a fantastic stay! Stunning Matterhorn views, cozy and spotless rooms. The staff were very friendly and helpful, making us feel welcome throughout. The spa and sauna area was a great bonus after a day out.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and excellent service
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view and service in Zermatt!

The only thing I would have wished for was that the hot tubs were set warmer. Staff was amazing!
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Memorable stay at the Schönegg. Staff was friendly and professional, the amenities are mind-blowing (pool, spa, terrace, lounge, etc.), the location is relatively central but still far from the noise from bars etc. All in all a fantastic stay and we’re very satisfied to have spent a wonderful vacation at the hotel. Shoutout to Grete, their super talented masseuse for making the holiday even more relaxing.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
It’s worth the splurge for a room with a view. The view was amazing. The pool and sauna area are also great with a great view. Staff was friendly and helpful. I was worried it would be too far from the main road but the location was perfect and easy and right next to the ski rental shop and lift. Breakfast was good and they have a shuttle from the train station. 10/10 would definitely stay here again. Everything was perfect.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

LI

Liked: Cleanliness, amenities, property conditions & facilities
The hotel has beautiful views, a warm atmosphere, and very friendly staff who made us feel welcome throughout most of our stay. However, we were quite surprised and disappointed on the last day when the hotel closed entirely with very short notice. We were not expecting this at all and suddenly had to figure out where to keep our belongings and how to manage the rest of our plans. It was stressful and definitely not the ending we had hoped for. Aside from this issue, the stay was wonderful — but clearer communication would have made a big difference.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermazzzzing

Amazing view from dining deck and the friendliest staff ever. noisy neighborhood at the moment with all the construction going on
Stayed 3 nights in Jul 2024
Verified

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermazzzzing

Amazing view from dining deck and the friendliest staff ever. noisy neighborhood at the moment with all the construction going on
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High up just above the village accessible by the hotel’s own tunnel and lift up through the rock (takes about 3 minutes from the street level) gives the hotel a wonderful quiet and exclusive position looking down on Zermatt and up to the Matterhorn. The view from the terrace, dining room and Matterhorn view rooms is fantastic and the quality and cleanliness of the Schönegg and friendliness of the staff is exemplary. They are getting a new spa and indoor-outdoor pool for winter 2024/25 which will make it even better (especially if the weather is hot). Would not hesitate to recommend this hotel!
Stayed 3 nights in Aug 2024
Verified

6/10 Okay

Scott

Liked: Cleanliness, staff & service
The setting and the views from this hotel are amazing. It is, however, overpriced for what you get--the facilities are starting to show their age. My room--105--had no view, had a terrible shower, and was in real need of a makeover. For three hundred bucks a night for a single I expected much more.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect in Zermatt.

First of all, location location location. It is a VERY easy walk from the train to the tunnel that takes you to the elevator that takes you up to the hotel. Or you could just call them and ask them to send the “car”. Our room faced the Matterhorn and I’m convinced we had the best view in the entire town. Staff is friendly, food that we did have was good. Only issue we faced was the bed being on the slightly anemic side.
From our balcony.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect in Zermatt.

First of all, location location location. It is a VERY easy walk from the train to the tunnel that takes you to the elevator that takes you up to the hotel. Or you could just call them and ask them to send the “car”. Our room faced the Matterhorn and I’m convinced we had the best view in the entire town. Staff is friendly, food that we did have was good. Only issue we faced was the bed being on the slightly anemic side.
From our balcony.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Kelsey

We absolutely loved this hotel! The staff was amazing and so kind. The views were incredible! Food was also incredible including the breakfast included with the stay!! We had to leave super early our last day for a train and they even packed us breakfast bags for the go which was so sweet and made our early morning easy and delicious! Only complaint is the shower. I don’t know if all rooms have it but it’s just a handheld shower head on the wrong side making it difficult to shower and get water all over the floor. So some shower updates and this place would be perfection!
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

MICHEAL

Liked: Amenities, property conditions & facilities
Wonderful place to stay in Zermatt
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, property conditions & facilities
Mountain View
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull property
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

eleuterio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Jul 2025