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Hotel Excelsior

3.0 star property
Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

A short walk from Zermatt-Matterhorn Ski Paradise, Hotel Excelsior provides a free breakfast buffet, a terrace, and a garden. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry
The current price is NT$14,472
NT$15,338 total
includes taxes & fees
Jan 18 - Jan 19

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • 312 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

Single Room | 1 bedroom, minibar, in-room safe, desk

Single Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
Daily housekeeping
Desk
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South) | 1 bedroom, minibar, in-room safe, desk

Double Room, Balcony (South)

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Double Room

Economy Double Room | 1 bedroom, minibar, in-room safe, desk

Economy Double Room

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
Daily housekeeping
Desk
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • 377 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Separate bathtub and shower
Private bathroom
Minibar
  • 452 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

Double Room (North) | 1 bedroom, minibar, in-room safe, desk

Double Room (North)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
Daily housekeeping
  • 194 sq ft
  • Sleeps 3
  • 2 Twin Beds
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About the neighborhood

Zermatt is home to Hotel Excelsior. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with snowboarding and ski runs, and don't miss out on the snowshoeing and ice skating.
Visit our Zermatt travel guideOpens in a new window
Map
Hofmattstrasse 38, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Furi Ski Area - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬3 min walk
  • ‪Parkhotel Beau Site - ‬2 min walk
  • ‪Manud - ‬2 min walk

About this property

Hotel Excelsior

Hotel near Zermatt-Matterhorn Ski Paradise
A free breakfast buffet, a terrace, and a garden are just a few of the amenities provided at Hotel Excelsior. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Smoke-free premises, free newspapers, and luggage storage
  • An elevator, helicopter/airplane tours, and a front-desk safe
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All guestrooms at Hotel Excelsior offer amenities such as free WiFi, safes, and minibars.
More conveniences in all rooms include:
  • Heating, daily housekeeping, and desks

Similar properties

Exterior
Hotel Butterfly
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 1,001 reviews
The price is NT$9,445
NT$10,120 total
includes taxes & fees
Jan 18 - Jan 19
Hotel Butterfly

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/airplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

Is Hotel Excelsior pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of CHF 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Hotel Excelsior?

As of 2026/1/16, prices found for a 1-night stay for 2 adults at Hotel Excelsior on 2026/1/18 start from NT$14,472, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Excelsior?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Excelsior?

Check-out is at 11:00 AM.

Where is Hotel Excelsior located?

Situated in Zermatt, this hotel is within a 5-minute walk of Zermatt-Matterhorn Ski Paradise, Zermatt - Furi, and Furi Ski Area. Furi - Riffelberg and St. Mauritius Church are also within 5 minutes. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

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Reviews

Hotel Excelsior Reviews

9.4

Exceptional

9.6

Cleanliness

10

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 173 out of 240 reviews
Rating 8 - Good. 55 out of 240 reviews
Rating 6 - Okay. 10 out of 240 reviews
Rating 4 - Poor. 1 out of 240 reviews
Rating 2 - Terrible. 1 out of 240 reviews

Reviews

10/10 Excellent

Kristal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were warm and friendly especially the bartenders whose names I can’t remember. There was this one guy who was courteous to point out a few hotspots nearby which made my overnight stay better. Thank you ;) I enjoyed the ambiance, heated towel racks and warm bathroom floor. It was short stay but good place to stay. I would visit again and recommend to others.
Stayed 1 night in Dec 2025

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and friendly staff. Our room has beautiful view of Matterhorn.
Stayed 1 night in Aug 2025

10/10 Excellent

Takumitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mountain view😆
Stayed 1 night in Sep 2025

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good breakfast nice room, beautiful balcony view.
Stayed 1 night in May 2025

10/10 Excellent

lisan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a room with a balcony facing mt Matterhorn. Train station is in walking distance and the streets are luggage friendly. The hotel is close to the river and you will have lots of dining options. With the forever changing mountain climate, clouds flying in and out, a nice Mountain View helped in deciding when to head to the top viewing platform.
Stayed 3 nights in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Shayan

Disliked: Property conditions & facilities
Convenient location.
Stayed 1 night in May 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view to the main mountain
Stayed 1 night in Apr 2025

10/10 Excellent

Adora De

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly! Carmen was so great and friendly!
Stayed 1 night in Jun 2025

10/10 Excellent

Theresa

Liked: Amenities
A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

thea

Liked: Staff & service, property conditions & facilities
Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good
Stayed 1 night in Jul 2025

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Great Hotel! Perfect location
Stayed 2 nights in Jan 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.
Stayed 2 nights in May 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night in summer and we enjoyed our stay. The hotel is 5 minutes walk from train station and the room was spacious. We had a balcony with a view of the Matterhorn. Breakfast was included. Ideal hotel for short stays as convenient to train station and village.
Stayed 1 night in Jun 2025

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, helpful, and attentive.
Stayed 8 nights in Jan 2025

8/10 Good

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice very helpful breakfast was great
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Stayy. Beds could be more conformable though.
Stayed 1 night in Jan 2025

10/10 Excellent

nongnooch

Liked: Cleanliness, amenities, property conditions & facilities
I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.
Stayed 3 nights in Apr 2025

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.
Stayed 2 nights in May 2024

10/10 Excellent

Irfan

Liked: Amenities
Good location
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great room! Loved the space and the view was spectacular! Staff and breakfast were great!
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.
Stayed 2 nights in Apr 2024

8/10 Good

parul

We had a great time. The hotel was close to station and staff team, especially the morning buffet team were great and helped us have a great vacation. Highly recommend this hotel for friends and family.
Stayed 2 nights in Aug 2023