Business is good therefore lacking of enough manpower when customers check out.
They forced to provide keys to park car downstairs hotel.
But asked customers to wait more than 15 mins when we need car to leave.
Also, no heater when temperature was 8-10 degree outside. Their feedback is it is still summer so their central heater can not work.
This kind of equipment is not good enough if they cost higher fee.
真實旅客
10/10 有夠讚
Marie
情侶出遊
2024年3月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent breakfast options, amazing 5 course dinners as well as afternoon snacks, just what you needed after a day skiing. Grand spa area was fantastic treatment for post ski recovery. Absolutely loved our stay at the Grand best location.
Marie
於 2024 年 3 月住了 8 晚
6/10 一般般
Dominik
2024年3月3日
喜歡:整潔度和住宿環境和硬體
Dominik
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Tom
團體旅遊
2024年1月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Tom
於 2024 年 1 月住了 4 晚
10/10 有夠讚
Hans Bernhard
家庭旅遊
2024年1月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Skiferie
Veldig bra opphold, transport til skibakkene, god frokost og middag. Live musikk i baren som også hadde en super atmosfære.
Dette hotellet anbefales på det varmeste.
Hans Bernhard
於 2024 年 1 月住了 4 晚
2/10 很糟糕
真實旅客
2023年12月9日
喜歡:整潔度和住宿環境和硬體
不喜歡:客房舒適度
Not worth it for the price we paid
Flat pillow resulted in pain at hubby back for the rest of our trip. We stayed in various hotels prior to this and had no issue. Although they provided different types of pillows but are really flat. They damaged my luggage too. It was a new samsonite luggage I bought in Austria as the one I had was damaged by ground control at the airport. Just 1 week old and it’s damaged again, it was carried and put into our room by the valet. They offered compensation though, by waiving off our room service dinner. But I rather they be careful about handling our stuffs than such compensation.
真實旅客
於 2023 年 12 月住了 2 晚
10/10 有夠讚
Simon
2023年11月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A truly wonderful hotel!
What a wonderful hotel! Beautiful historic building in a stunning location with wonderful facilities, food and fantastic staff. I received a free upgrade and had a huge wellness room with an in room sauna and a stunning balcony overlooking the lake. The half board was such great value with a lovely 2 course mid afternoon snack, fabulous 5 course gourmet dinner and wonderful breakfast spread. They even dropped me off at the station as it was snowing. Lovely staff throughout the hotel, and great spa and pool facilities. Highly recommended, I will definitely be back!