We stayed here where we had booked and it was magnificent, exactly what we had booked (few issues with a leaky aircon unit, but nothing that would spoil our stay). Excellent facilities,
Private pool, 3 walk in showers, washing machine, well equipped kitchen, really comfortable bed and pillows, we were in our element until 2 days after checking in when the next door villa was having the pool re-tiled, which sounds fine as we understand that maintenance is needed, but they were using an industrial angle grinder right next to the privacy screen of our pool consistently throughout the day and then started the following day at 8.30, so there was no respite. We reported to Serena Villas on day 1, I was asked if I was sure… suggesting I am an idiot, I was told they had guests checking in that day (which was untrue), and I had to make a formal complaint on day 2 to get a resolution or response which was to move me to a ‘slightly smaller’ villa on a different complex. It turned out slightly smaller meant 1 less double bedroom, significantly less living area, 1 less shower room, no roof terrace, much smaller pool and garden area which was overlooked and windy versus the private one we had booked, no individual washing machine and very poorly equipped kitchen. There was no ownership or proactivity from the company to check if my complaint was resolved. It was a real shame as if we had been able to stay peacefully in the villa we had booked we would have given 5 stars for everything.
