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"We stayed at Grand Sunset Princess Resort and overall had a great family experience. The property is very large, so expect a lot of walking, but the grounds are beautiful and spacious. The staff were friendly, welcoming, and quick to assist with any needs, including room issues and food allergies. Daily themed dining and nightly entertainment kept things fun. Food was decent overall—Mexican tacos and ceviche were the highlights. Some restaurants were closed, and the twin resort is still under construction. Reservations are required through the app or concierge. The beach had sargassum during our stay, and red flags were up. The water can be rocky near shore, so swim shoes are recommended. Sand quality isn’t ideal for building sandcastles. Pools were plentiful, though the kids’ splash features weren’t running. Rooms were clean, spacious, and beautiful, but had a noticeable damp smell that affected our clothes. Extras included shuttle service to Quinta Avenida (~$5), on-site photographers ($20/photo), and reasonably priced excursions. Overall, despite a few drawbacks, our family had a wonderful time and would consider coming back "

"Upgrade my room and got the Royal VIP Loved it "

"First of all, it actually isn't the Grand Riveria Princess the Grand Riveria Princess is under construction. Here are the CONS in no particular order. Slippers and robes .... tiny. Fire it was, a seaweed smell, turned out to be sewage. Gross. Right next to the privilege section. People trying to sell us ad ons everywhere. They would keep asking if my daughter and I were a couple wanting romantic dinners and massages...gross. Plunge pool in the room needed a better filter. Lots of things floating in there. The bathtub was completely not connected to the floor and was loose.You could wobble it. There is no shelf in the shower to put soap or anything on and there are only two small trash cans in the room and two small tables small, meaning like twelve inches in diameter. Every time we needed to do something with our luggage.It was like we had to be Sherlock Holmes to figure out what they wanted us to do with our luggage.All we wanted to do is just take it to our room and take it from our room. People were having actual sex in public. Pointed it out to staff...I did not follow up on that. There is no place for new arrivals to wait or for people who are leaving to wait.So everyone is just kinda wandering around like zombies and the lobby. Arrival, if you're staying in the resort park, that is now closed is very clunky and awkward, and they don't really tell you what to do.You kind of have to figure it out. PROS. Lots of pool locations quiet or loud. "

"Ocean Riviera Paradise Resort was an absolute pleasure to stay at the room was amazing all in all just a great experience with friendly staff definitely coming back "

"Didn’t look too bad but besides that we were very underwhelmed. The buffets had pretty mid food. If you’re not a fan of 10 different kinds of beans and other random things you’re gonna eat fries the whole time. Restaurants were decent but nothing crazy. Beach was very bad. Lots of sargassum, lots of rocks in the water. The main thing is that we booked with our whole family and we all booked for maya tropical. But in the end we got separated and no one even got to stay in tropical. Very unfortunate as our family flew in from multiple states and wanted to be all together. Service at the restaurants wasn’t great, seemed like everything was understaffed. Over all like a 2/5 experience. "

"Loved this resort! "

"Several days there were no lounge chairs available by any of the pools. So, we couldn't enjoy the pools."

"Two pools for that kind size hotel were not enough and not enough sits around the pools"

"We stayed in a king mini suite overlooking the entrance with a view of the sea and sunrise to the right. Very spacious room and super comfy bed. Shower gel, shampoo and conditioner supplied but I recommend taking your own. Mini bar stocked daily with water, sodas and beer. Hairdryer and iron in the room. Staff overall were fantastic and friendly. Daytime entertainment team got everyone going and joining in. Evening entertainment was hit and miss, ended by 9:30ish then the bar was very quiet and emptied quickly. Only one bar open at night, it would have been a bonus if the pool bar stayed open later. Good choice of daytime bars and places to eat including pizzas, ice creams, coffee and cakes and the grab and go area. Highlight was Brasas Grill but all eateries were very good."