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西安索菲特傳奇飯店的評分

5 out of 5
西安索菲特傳奇飯店
東新街319號, 西安市, 陝西省

評論

9.4

好極了

10 分，有夠讚；85 則評論中有 67 則" "
8 分，不錯哦；85 則評論中有 14 則" "
6 分，一般般；85 則評論中有 1 則" "
4 分，不太好；85 則評論中有 2 則" "
2 分，很糟糕；85 則評論中有 1 則" "

9.6/10

整潔度

9.4/10

員工素質

9.8/10

設施服務

9.8/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Hao

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
除了酒店比较难找（大门进去就是酒店群，有很多类似的索菲特人民，美居，索菲特传奇等等）而且标识不清楚，刚去的时候下着雨，园区里走了不少冤枉路），其他都很满意！ 酒店欧式风格，安静典雅。房间格局合理，用的是爱马仕的沐浴产品，依云水也是免费喝的，还会每天补充水果，很赞！管家也很贴心，退房前一天会主动联系询问退房时间是否需要延长。
於 2021 年 3 月住了 2 晚

10/10 有夠讚

ZHE

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 6 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2018 年 3 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
这是目前为止，国内住过的体验感最好的五星级酒店。无论是服务意识，还是服务水平，都令人印象非常深刻。尤其特别感谢礼宾部的经理以及小方为我们提供了很多的帮助。而且酒店的下午茶招待非常有诚意服务也非常好，下次回来一定会再次入住。
於 2019 年 3 月住了 4 晚

10/10 有夠讚

Anthony

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
excellent staff service, classic and splendid decoration, quiet accommodation with high degree of privacy.
於 2018 年 12 月住了 3 晚

8/10 不錯哦

chenyu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 7 月住了 1 晚

10/10 有夠讚

Shawn，LA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
excellent hotel
於 2018 年 7 月住了 3 晚

10/10 有夠讚

Ronnie，台北市

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
像是回到沒有壓力的家
所有服務人員從入門開始的門口接待、check in人員、房間打掃阿姨、餐廳服務生，每一個接觸到的人員都相當重視客戶感受，並記下客戶的偏好，又能給人毫無壓力的親切感，這對遠道而來的客戶真的相當舒服，謝謝
於 2018 年 5 月住了 7 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

yu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
服务出色，设施一流
房间很大，设施维护很新，工作人员的服务非常周到。早餐丰富，提供的本地小吃比回民街的味道更好。地理位置优越，去市区哪里都方便。
於 2018 年 1 月住了 3 晚

10/10 有夠讚

yk，FL

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適，有家的感覺
環境舒適，員工非常有禮貌，房間整㓗，一定會推薦給親朋戚友，非常滿意，員工水準非常高，一間非常特別的酒店受歷史文化保護。
於 2017 年 12 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店客房不错，位置不错，自助早餐很差
除了自助早餐不好（服务还是菜品都很差），咖啡要了好几遍，都不记得。点早餐时，不记录，说都能记得。结果上餐时丢三落四。还总是要催。服务太差了。客房服务等其它都很好。
於 2017 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店很棒
酒店地理位置不错，离城墙，回民街和钟楼步行二十分钟，房间布局实用，摆放整洁，客服人员培训比较到位，碰面都会问好。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
好洒店
一流的服務

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Accor Xian 於 2016年4月23日回覆
Dear Guest, Thank you for your comments regarding your stay at the Sofitel Legend People's Grand Hotel Xian. We are very pleased to hear that your stay was a positive one and look forward to welcoming you back in the future. Sincerely Rudy Rodas General Manager

10/10 有夠讚

I-Shen，TWN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常棒酒店！
下次還會再次住的酒店！
Accor Xian 於 2016年4月23日回覆
尊敬的宾客： 感谢您入住西安索菲特传奇酒店，并抽出宝贵的时间和我们分享您的入住体验。 很高兴获悉您对此次入住感到非常满意。我们诚挚地期待您的再度光临。 谨启 儒迪 总经理

10/10 有夠讚

Anonymous

喜歡：整潔度和員工素質
酒店帮我升级为套房，感觉非常好，房间里德迷你小酒吧非常好，床
酒店帮我升级为套房，感觉非常好，房间里德迷你小酒吧非常好，床头还会准备小巧克力，细节方面做的很好。

10/10 有夠讚

Lang

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I would like to give a big shout out to the Chief Butler (I'm embarrassed that I did not remember his name). This gentleman had gone above and beyond the call of duty in helping us with arrangement for transportations and dinner reservations. He's a gem. In terms of breakfast, the selections are good, but I wish there are more or maybe change up daily so it doesn't get boring. Overall, I'm very satisfied with the comfort and cleanliness of the hotel as well as the attentiveness from the staff. Highly recommend.
於 2024 年 4 月住了 4 晚
Sam Gu 於 2024年5月7日回覆
Dear Lang,Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback.It is our tireless pursuit to deliver excellent hotel experience to our guests. I've shared your motivating comments with the whole team, especially with Farsave whom you mentioned. Thank you very much for your recognition. At the same time, thank you for your constructive comments on breakfast. Our dedication and efforts will never end.We look forward to having the opportunity to welcome you again in the future.Yours sincerely,Sam GuResident Manager

10/10 有夠讚

Dina

Friendly staff and beautiful room.
於 2024 年 4 月住了 2 晚
Sam Gu 於 2024年4月30日回覆
Dear Dina,Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, gives us great motivation and we are deeply appreciative for that.We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager

10/10 有夠讚

Lee

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not too far from the bell, drum towers, and Muslim area. Also within walking distance to the city wall
於 2024 年 4 月住了 3 晚
Sam Gu 於 2024年4月29日回覆
Dear Lee,Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback.It gives us great pleasure to know that you are satisfied with your recent stay with us. Thank you very much for your recognition.It is our tireless pursuit to deliver excellent hotel experience to our guests, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager

10/10 有夠讚

Ritu

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful luxurious property. And great rooms
於 2024 年 4 月住了 2 晚
Sam Gu 於 2024年4月29日回覆
Dear Ritu,Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback.We are very glad to know that you've enjoyed your recent stay with us. It is our tireless pursuit to deliver excellent hotel experience to our guests, and thank you very much for your recognition.We will keep up our dedication and efforts, and look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager

10/10 有夠讚

Huayan，Milpitas

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great rooms
於 2024 年 4 月住了 1 晚
Sam Gu 於 2024年4月7日回覆
Dear Huayan,Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Thank you very much for your recognition and motivation.It is our tireless pursuit to deliver excellent hotel experience to our guests. We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager

10/10 有夠讚

Paul

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Jiangyufei

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 4 晚

10/10 有夠讚

Takashi

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Marisol

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Un lujo que merece la pena..
Buena Ubicación, Todo el personal Excelente. Cuenta con un apero totalmente gratis pasada las 17:00 hr, que no está nada mal. El único detalle es que mucha de las entretenciones y restauranes están en sofitel on renmin, por lo que se debe salir y caminar algunos metros. La mesa de pool un desastre y peor aun se debe pagar por usarla.
於 2020 年 8 月住了 4 晚

10/10 有夠讚

真實旅客

於 2020 年 6 月住了 2 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It's a beautiful historic property - the most interesting hotel in Xi'an.
於 2019 年 11 月住了 2 晚

10/10 有夠讚

Chang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent stay
Hotel and service were excellent! Breakfast was very good with wide range.
於 2019 年 9 月住了 3 晚

8/10 不錯哦

真實旅客

於 2019 年 8 月住了 3 晚

8/10 不錯哦

David

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel
Very comfortable room (great bed, strong shower, blackout curtains). The breakfast was lovely. The hotel arranged a car to take us to the terra-cotta warriors.
於 2019 年 8 月住了 2 晚

10/10 有夠讚

Jonathan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best hotel in XiAn
I believe this is the nicest hotel in XiAn. Beautiful hotel in a great area, inside the ancient walls of the city and within walking distance of the center, the drum and bell towers, and Muslim street. Service was top notch. Tough to find food hotels outside of major cities in China (Beijing, Shanghai, etc..), but this definitely did not disappoint . Surprising for XiAn.
於 2019 年 6 月住了 4 晚

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Magical 30th Birthday in Xi'an
The hotel was up there with the best in Asia - a glass of champagne on arrival and incredibly attentive staff at every level from the cleaners to the GM. The rooms were furnished to top international standard and incredibly tastefully done. I was staying for my 30th birthday - unfortunately the hotel left it to 8.30 pm to send me a little cake but by that point we had put my daughter down to sleep and they KEPT calling the room telephone to try and deliver it and waking her up. I had to go down and tell them to stop calling and that it was too late for us. The only small issue on an otherwise fantastic stay.
於 2019 年 5 月住了 3 晚

10/10 有夠讚

Thomas

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
One of the nicest hotels I've ever stayed at. Amazing service and room. Great location as well.
於 2019 年 5 月住了 2 晚

10/10 有夠讚

Elizabeth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This is a fabulous hotel. The room was beautiful and the service is great. It also has an old world flavor and elegance. If you would like to feel like a visiting dignitary, stay here!
於 2019 年 5 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
This is a beautiful hotel the prospect is gorgeous and the building is absolutely beautiful. The staff are attentive and the afternoon cocktails were a great bonus. The “free” minibar is not much to write home about so don’t get too excited about that but that’s hardly an issue.
於 2019 年 5 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location! Walking distance to Drum Tower, Bell Tower, Muslim Quarter. In a compound away from the street so very quiet. One of the few hotels that has a pool which is unusual in Xi’an. Staff speak excellent English and are very helpful. Spacious rooms.
於 2019 年 1 月住了 2 晚

10/10 有夠讚

Narongkorn

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Superb, fabulous, positive mind of staffs. Breakfast is great. They offers free small dinner at 17.30-19.30 which is enough for light meals before bed!
於 2019 年 1 月住了 2 晚

10/10 有夠讚

Nataliya

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Above and beyond!
It was not my first trip to China and certainly not the last, however, being a frequent traveler it was my first time I felt such an exceptional hospitality and was surrounded by incredibly welcoming and caring staff that I feelt for a moment I am leaving not a hotel but home. The property is located in a quiet area further away from busy roads creating an impression you're out of town. The room was large and tastefully decorated, and had everything you can only need while far away from home. I am certainly staying here if I come back to Xi'an!
於 2018 年 11 月住了 2 晚

10/10 有夠讚

Helen，London

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful building, perfect in every way. Complimentary happy hour, delicious breakfast, elegance personified.
於 2018 年 11 月住了 2 晚

10/10 有夠讚

Claire，Sydney

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The staff were incredible - warm, friendly and genuinely helpful (even preempting my needs on one occasion). The hotel itself is a beautiful building in a quiet, central location and the room was very well appointed.
於 2018 年 11 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A true 5-star hotel option in Xi'an
We loved the time we spent at the Legend People's Grand Hotel, not to be confused with the three other hotels that are part of the same compound. Although they are owned/operated by French group Accor, the People's Grand is their flagship property. To say the hotel is in perfect shape, would be an understatement. Styled after a French chateau, the building and rooms have been fully renovated. The hotel staff was attentive to every request, and the rooms did not miss a single detail. I have been to very few rooms where every single detail (from a French press coffee maker) to plush slippers and bathrobes was so thought of. If you are visiting Xi'an, the People's Grand will provide all the charm of a high-end French hotel with the service and kindness of its Chinese staff. Every afternoon, the hotel offers complimentary drinks and snacks in the beautiful bar. Also, if your visit to Xi'an includes a trip to the Terracotta Warriors, the concierge at the hotel can arrange a chauffeured car and guide at reasonable prices. The only (small) disappointment for us was the Chinese restaurant in the adjacent building, recommended by the concierge. In truth, high-end cuisine in Xi'an is limited, but we were hoping for expected a better experience from a 5-star hotel.
於 2018 年 11 月住了 1 晚

8/10 不錯哦

Anna Paola

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
My stay
The hotel is really beautiful! And it seems you are in a castle ! Rooms are big and very clean ! Bed and pillows awesome !
於 2018 年 9 月住了 2 晚

10/10 有夠讚

Alessandro

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 7 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 5 月住了 4 晚

10/10 有夠讚

Jorge，Mexico City

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice room and great hotel overall, I think the best one in Xian
於 2018 年 5 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Anson at check in and throughout couldn’t have been more helpful. The only thing was The bed and pillows were very hard and no jacuzzi at the hotel.
於 2018 年 5 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質和客房舒適度
まさか5星で・・・。
兵馬俑を見学するために西安に出かけた。上海から乗り継ぎ２１：００に空港到着。日本から予約していたタクシ－と通訳、中国を訪れるときはいつもセットで予約する。通訳にまだ両替をしていないことを告げると、彼女はホテルで換金の指示、レ－トも問題ないとのコメントあり。選んだホテルは西安で一番とのことでしたが、清潔できれいな空間は良いのですが、トイレの水流が弱くトイレットペ－パ－が流れない。これには本当に困った。翌日、兵馬俑の見学の後、町で買い物をしたとき持っていた１００元が「偽札」。ホテルに帰ってフロントで私と通訳とで経緯を話す。両替した１００元28枚中4枚が偽札。通訳も初めての経験だと言って私よりエキサイトして、警察に届けると大変な見幕。支配人が出てきて再度チェック後、本物に交換して収まったのだが・・・。安全のため5星＋通訳を選んだが、今回の2つの出来事だけは勘弁して欲しいと思った。もう一つ、バ－のカクテルは劇甘。オ－ダ－に要注意です。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful staff
Great staff! Danny and Felix at the front desk were fantastic, + the morning breakfast crew = very friendly!
於 2018 年 3 月住了 3 晚