The girl at the coffee corner was very nice and helpful. She introduced to me sightseeing spots nearby yesterday evening.
Yip Ho Benny
於 2024 年 11 月住了 1 晚
10/10 有夠讚
wenjie
2023 年 1 月 26 日
wenjie
於 2023 年 1 月住了 1 晚
8/10 不錯哦
GUANGJIAN
2020 年 11 月 13 日
喜歡:員工素質
GUANGJIAN
於 2020 年 10 月住了 1 晚
2/10 很糟糕
chuanli
2020 年 5 月 23 日
chuanli
於 2020 年 5 月住了 1 晚
10/10 有夠讚
caiyun
商務旅客
2020 年 4 月 24 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
caiyun
於 2020 年 4 月住了 1 晚
10/10 有夠讚
真實旅客
2019 年 5 月 26 日
喜歡:整潔度、設施服務和住宿環境和硬體
真實旅客
於 2019 年 5 月住了 5 晚
10/10 有夠讚
FADILAH
商務旅客
2024 年 11 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love the place. It’s clean and big and staff understand basic English. Love how it’s just a walk away from Wuxi lake
FADILAH
於 2024 年 11 月住了 2 晚
6/10 一般般
WunGong
2024 年 1 月 16 日
喜歡:整潔度和住宿環境和硬體
WunGong
於 2024 年 1 月住了 8 晚
8/10 不錯哦
Kee
商務旅客
2023 年 9 月 2 日
喜歡:整潔度、員工素質和客房舒適度
Items to be rectified
Hotel safe was not working when I checked in. This should be have been checked before a hotel guest checks in. Spent an hour waiting for this to be resolved.
There should be a shuttle bus to the Wuxi Train Station.
Kee
於 2023 年 8 月住了 3 晚
10/10 有夠讚
Frank
2023 年 8 月 14 日
Frank
於 2023 年 8 月住了 3 晚
8/10 不錯哦
真實旅客
家庭旅遊
2019 年 9 月 13 日
喜歡:整潔度、員工素質和住宿環境和硬體
It was a nice property, close to the main tourist attractions. Getting taxis sometimes weren’t that convenient as they don’t drive inside unless the taxi was dropping someone off. It’s very clean and well maintained building. I booked a room for 3 people but they kept only providing 2 sets of towels, so there were a lot of phone calls for additional towels.
真實旅客
於 2019 年 9 月住了 4 晚
10/10 有夠讚
真實旅客
2019 年 8 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 8 月住了 2 晚
10/10 有夠讚
Phuong Lan
2019 年 8 月 20 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Phuong Lan
於 2019 年 8 月住了 1 晚
10/10 有夠讚
真實旅客
2019 年 6 月 13 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Thank You
Thank you to the excellent, uber-friendly staff.
真實旅客
於 2019 年 6 月住了 2 晚
6/10 一般般
真實旅客
團體旅遊, 親子旅遊
2019 年 5 月 21 日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The property is beautiful! Conveniently located close to Yuantouzhu (go to Fairy Island!). And only about 5 miles from the city center. The rooms are awesome, with great decoration and comforts! The staff when we arrived at the hotel was super helpful and all fluent in English. The second day, however, only one staff member spoke English and it was limited. The Golden Keys concierge made no attempt to understand my request to store our luggage for the day, even when I used a translation app. Finally when we came to collect our luggage, he didn’t even understand his own notes on the luggage ticket and had to search for a missing item for several minutes. I would stay again as it is extremely comfortable and beautiful, but I expect more from a global brand in terms of service. Even if you don’t speak English, there should be more effort to gain understanding of the guests’ needs
真實旅客
於 2019 年 5 月住了 1 晚
10/10 有夠讚
Marian
2019 年 4 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Stylish hotel, friendly staff
New and stylish hotel with a little bit Chinese elements in the decoration. Room is sizable, big enough for 3 of us with a kid. All staff including front desk, concierge, room service, and the gym center are very friendly and helpful. We arrived quite late in the evening, thanks for the Chinese restaurant still accept our late arrival and last ordering. They serves very nice Chinese food and the breakfast buffet is also not bad. Swimming pool is unexpectedly big with a hot jacuzzi spa inside. There is a robot providing water or other essentials delivery service. Kids just love it! The location of the hotel is great! Quietly located beside the Tai Lake and very convenient to the sightseeing spots nearby. Just one thing wanna mentions is that there was some unpleasant smell in our toilet room. I think the hotel needs to do something on its ventilation. Overall, we enjoy our stay very much.
Marian
於 2019 年 3 月住了 1 晚
4/10 不太好
Thomas
2018 年 12 月 9 日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
very nice hotel. treated differently due to booking through expedia. I was actually asked into the executive lounge by the staff and than asked to leave because I booked through Expedia. I don't know what to say except that the staff was inexperienced and it's a new hotel.
Thomas
於 2018 年 12 月住了 3 晚
10/10 有夠讚
Sichen,Stockholm
2018 年 11 月 5 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
New, clean, comfortable room and the whole hotel. Perfect service! The service people are very caring and helpful.