2/10 Terrible
Joseph
2024/7/13
Disliked: Staff & service, room comfort
Bait and switched the rooms….
I booked a 38sqm double apartment and when I arrived I had been given a 18sqm box room. Half the size and with less facilities.
The apartment is also in a separate side of the hotel next to only one other apartment. It’s far superior.
The apartment was obviously more expensive than the single room at the time of booking so it’s substantially different to what I received.
I arrived at approximately 11PM and got my key from the key safe and that was the first I knew I’d been downgraded.
No contact had been made by the hotel informing me of the switch.
They’d had nearly 24 hours to do so.
They of course should have contacted me and offered me the option to either cancel the booking and look elsewhere, or to accept the room downgrade with an apology. Instead they downgraded me without my consent and didn’t even have the decency to let me know they had done so and the first I knew it it was when I arrived tired and looking forward to my apartment only to be greeted by a pokey box room in the main side of the hotel, in the room everyone has to pass to get in or out. No consideration was given to how I’d feel about getting less than I’d paid for or was expecting.
To date I’m still waiting for an apology from the hotel.
They have been extremely unprofessional in the way they have dealt with this.
I immediately contacted the hotel on arrival and they made no contact whatsoever whilst I was at the Hotel or until days after.
I wouldn’t stay here again.
Joseph
Stayed 2 nights in Jul 2024