Dear Donna, Thank you for choosing us. We are glad you had a pleasant time here. However, we are sorry for the issues and disappointment you encountered in your room with the mobile charging point. Your remarks are vital, and we shall discuss this with the team to look into the matter and take action. Please stay with us again for the next enjoyable experience.Sincerely,Hotel Management

Dear Salman, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Jillian, Thank you for being our guest, and sorry for the incident with your room delivery. Also, we regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have noted your observations regarding your suite's condition and cleanliness and informed our team to take quick action. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests excellently; anything lacking is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear THOMAS, Thank you for your feedback. We are glad you found your room clean and our managers responsive. We apologize for the cleanliness issues and the unpleasant smell in the hallway. We will address these issues promptly to improve our facilities. Your comments are important to us and help us enhance the guest experience. We hope to welcome you back for an even better stay.Sincerely,Hotel Management

Dear Kelly, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room and for not being able to enjoy your time. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management

Dear Nixalis, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room and could not enjoy your time. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management

Dear rabi, Thank you for writing a review of our hotel. We apologize for the discomfort and frustrations caused by the cleanliness issues you mentioned and will work with our housekeeping and pest control team to improve it. Considering this a rare incident, please revisit us and allow us to serve you with better memories again! Sincerely,Hotel Management

Dear Nikki, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience at the location you like. Sincerely,Hotel Management

Dear Anthony, We sincerely apologize for the disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Keosha, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve during your next visit to the area.Sincerely,Hotel Management

Dear Scott, Thank you for choosing us and sharing your feedback. We are delighted to hear that you found Extended Stay America to be a good value for your money! Our goal is to provide affordable accommodations without compromising on quality. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear Jay, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear John, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Barry, Thank you for the specific feedback about your stay. Conveniently located, we are pleased to offer comfortable accommodations and thoughtful hospitality at an excellent price. However, we are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Fedny, Thank you for staying with us. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention. Our pest control provider regularly services our hotel to maintain high hygiene standards. We will address this matter with them to ensure they take the necessary steps to prevent future issues. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

Dear Nidhi, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Brad, Thank you for choosing Extended Stay America. It is nice that you were happy with your visit, had a wonderful time, and enjoyed your well-maintained suites. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear Zorilis, We're thrilled to hear that you loved your stay at Extended Stay America! Your positive feedback means the world to us, and we can't wait to welcome you back for another wonderful experience this weekend. Thank you for choosing us, and we look forward to hosting you again soon!Sincerely,Hotel Management

Dear Charlene, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and secure stay with us. We hope that apart from a few issues you had an overall positive stay. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

Dear Joseph, We sincerely apologize for the inconvenience you encountered during your stay. The prolonged check-in process and cleanliness issues are unacceptable, and we deeply regret any discomfort caused. Your feedback is invaluable, and we assure you that we are addressing these issues internally to enhance our services. We understand your disappointment, and we appreciate your understanding. Should your travels bring you back to the area, we would be grateful for the opportunity to provide you with a significantly improved and more pleasant experience.Sincerely,Hotel Management

Dear Rachael, Thank you for being our guest at Extended Stay America. It is glad to know you had a good time. However, we hope you will accept our apologies for the inconvenience. Your observations have been duly noted. We promise to discuss this with our team on a priority basis. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Guest, We appreciate your feedback regarding the pillows and apologize for any discomfort caused. Our team aims to ensure a comfortable stay, and we'll consider your comments. If there's anything else you'd like to share or if there are specific ways we can enhance your experience, please feel free to let us know. We value your input and hope to provide a more pleasant stay in the future.Sincerely,Hotel Management

Dear Poliana, We appreciate your feedback and are sorry your experience did not meet your expectations. Your comments are essential, and we're constantly working to enhance our services. We value your input and hope to provide a more positive experience. Thank you for sharing your thoughts with us.Sincerely,Hotel Management

Dear Brian, Thank you so much for your honest review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management