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"I think this was our 4th stay at the Andaz in the last couple of years (each time we come, we stay for at least a week). Service-wise, the staff is fantastic and most of the staff even remember us from prior visits and are wonderful. I am surprised that the front desk always seems to be overwhelmed. We had asked to be in the building overlooking the adult pool and were told there were no rooms available. Although we had paid for an oceanfront room, the room we received was on the lowest floor and barely had an ocean view. In later conversations with the staff, we found out that the majority of the rooms were unoccupied this week. Although we love the Andaz, we will probably explore more options for our next trip. "

"We enjoyed every minute of our stay, this property is beautiful and the beach is beautiful as well. "

"Clean rooms all was good only complaint is hot water was not the hottest"

"staff are very friendly and easy to deal with and the hotel is clean "

"Huge room and very clean hotel"

"The staff was so kind and the rooms were clean with great air conditioning "

"It was a great place to stay with my family for my 4-year-old twin's birthday, and there were a lot of activities to do such as yoga, pilates, kids activities, and among all other things. Not to mention the road trip that we’ve taken to Hana, which was very nice and fun."

"This has been an amazing vacation thanks to Whalers resort thanks to the awesome staff from the check inn to all the staff from the maintenance staff and all just can't say enough but we will certainly recommend as we are in the hospitality business and know what it takes to achieve a great and awesome experience to all Thank you MAHALO"

"The staff was very friendly and always ready to check your needs."