Brend Hotels West Country hotels

"Very polite staff, easy check-in and very clean room."

"Excellent hotel, comfy beds, very clean great location and staff were great. "

"Lots of choice for breakfast. Staff were friendly. Room was very clean"

"I booked a stay at The Gainsborough Bath Spa as a Christmas present for my partner, who had never been to Bath before. Wanting to make the gift extra special, I emailed ahead to request a complimentary upgrade. Having stayed here previously, I was delighted when the team kindly accommodated us—it set the tone for what turned out to be a truly memorable experience. From the moment we arrived, the service was impeccable. Every single member of staff went out of their way to be helpful, creating an atmosphere of genuine hospitality that made us feel completely at ease. One of the highlights was receiving all-time access to the pool. This was such a treat, especially as The Gainsborough is the only hotel in the UK to offer natural thermal baths. Being able to enjoy them whenever we wished added a magical touch to our stay and made the experience feel truly unique. Overall, The Gainsborough Bath Spa exceeded all expectations. Thoughtful touches, outstanding service, and the rare luxury of natural thermal waters made this Christmas gift unforgettable. I would wholeheartedly recommend it to anyone looking for a special getaway in Bath. "

"Great hotel, walking distance to all local sights. Second time we've stayed here when visiting Bristol. Ate in the restaurant and the food was amazing, all staff very friendly "

"Clean and overall good hotel. Staff are friendly and I love the gym and spa facilities. 2nd time staying here "

"Room was fairly compact but very modern and had everything needed for a comfortable stay. It was spotlessly clean and the bed very comfortable with good quality linen."

"Beautiful hotel, staff really friendly and went above and beyond to make sure I enjoyed my stay"

"Very friendly staff and pleasant stay"