「Management Reversed Written Agreement & Ignored Guest Safety
My experience at The Goethe Hotel Roma reflects a severe breakdown in management integrity and guest protection.
Management explicitly approved a proposed solution in writing. Upon arrival, the Front Desk confirmed and implemented that agreement. Hours later, the hotel reversed its position, claiming there had been a “misunderstanding,” and demanded a significantly higher rate.
Emails from management were later treated as if they...
「Management Reversed Written Agreement & Ignored Guest Safety
My experience at The Goethe Hotel Roma reflects a severe breakdown in management integrity and guest protection.
Management explicitly approved a proposed solution in writing. Upon arrival, the Front Desk confirmed and implemented that agreement. Hours later, the hotel reversed its position, claiming there had been a “misunderstanding,” and demanded a significantly higher rate.
Emails from management were later treated as if they...
Junyan