Hello Zhaoliang,We apologize for any inconvenience caused. Please rest assured that we take your feedback seriously and will address the issue with our team. Thank you for bringing this to our attention.

Thank you for selecting our hotel for your recent trip to Vernon. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We apologize our property was not as nice as you expected. Your comments have been taken into consideration and shared with the concerned Department.

I appreciate your comments regarding your recent stay at the Vernon CT Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Dear Fabrice, I appreciate you sharing your feedback following your stay at the RED ROOF INN HARTFORD - VERNON. You indicated the area is convenient and the rooms are comfortable. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the foul odor you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Charles, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN HARTFORD - VERNON regarding the convenience of the location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Cathy, Thank you for taking the time to tell us about your experience at the RED ROOF INN HARTFORD - VERNON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the mattress that you described along with the other issues mentioned. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hello Ernesto,We appreciate your feedback regarding the heating system in your room."

Hello Usman,We appreciate you taking the time to leave us feedback on your recent stay with us. Please feel free to contact our management team directly to further discuss any areas where we can improve to enhance your future visits.

Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARTFORD - VERNON. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Sincerely,Red Roof Management

Dear Russell, We appreciate your review following your recent experience at the Red Roof Inn Hartford - Vernon strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the cleanliness of your bed. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

Hello Laurence, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Stephanie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartford - Vernon and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Guest, We're sorry to hear that your experience at our hotel did not meet your expectations. We value all of our guests' feedback and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered during your stay. We strive to provide exceptional service and would like the opportunity to address any concerns.

Hello George,Thank you for staying with us! We appreciate your business and hope you had a pleasant experience. If you have any additional feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Hartford - Vernon. I'm glad the room was clean; yet, you highlighted it could use some improvements. You also indicated that you were unsatisfied with the mattress, the less than ideal encounter you had with our staff and the unpleasant odor of the room. At Red Roof, our primary goal is always to provide our guests with a clean and comfortable stay. For that reason, we sincerely apologize to have failed you. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Javier,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HARTFORD - VERNON. It’s great to hear that you found our property to be suitable for your accommodation needs in addition to our staff being very kind.At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Hello Richard, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HARTFORD - VERNON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Carleigh, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Hello Vera, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HARTFORD - VERNON and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello hernandez.sh703@gmail.com,We appreciate you taking the time to review our hotel! We hope you had a pleasant stay with us. If there are any specific issues or feedback you'd like to share, please feel free to reach out to us directly. We value your input and look forward to welcoming you back in the future.

Hello Carl,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the handling of your identity card. If you have any further concerns, we recommend reaching out to our management team directly. We appreciate your feedback and hope to better serve you in the future.

Hello Mitzia,Thank you for your positive review! We're thrilled to hear that you had a great experience during your stay with us. We strive to provide exceptional service, and we're glad that you enjoyed our amenities and facilities. We appreciate your feedback and look forward to welcoming you back in the future.

Hello John,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

Hello Ryan, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay and appreciate your valuable input. Please reach out to our management team directly so they can personally address your concerns. We strive to continuously improve our services and hope to have the opportunity to welcome you back in the future.

Hello steve,Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and are glad to hear that you enjoyed your overall experience. If there is anything specific that you would like to discuss further, please feel free to reach out to our management team. We strive to consistently improve and provide the best service possible for our guests.

Hello Lillian,Thank you for your kind words about our hotel staff. We take pride in providing exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the future to continue delivering a pleasant stay.

Hello D'Ann,Thank you for your positive rating of our hotel! We're glad you had a great experience during your stay with us.

Hello Herman, We apologize for the inconvenience caused by the wifi. Our team is working to resolve the issue promptly.

Hello Myranda,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

Hello Patricia Murtha, We apologize for the inconveniences you experienced during your stay. Our team is working to address the issues with the hallways and soap dispensers. We hope to have another opportunity to provide you with a better stay in the future.

Hello Angelina, We apologize for the inconvenience caused during your stay. Our team will address the concerns with cleanliness in the room and common areas immediately. Thank you for bringing this to our attention.

Hello Brian,We apologize for the inconvenience caused by the lack of shade and uncomfortable beds. We appreciate your feedback and will work to improve these aspects for future guests.

Hello Guest ,Thank you for your feedback, nightly rate changes depending on multiple factors such as date of the reservation, if there are upcoming events and etc. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

Thank you for taking a moment to leave a review, Luis. The staff and I at the Red Roof Inn Hartford - Vernon were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Shandelyn, Everyone here at the Red Roof Inn Hartford - Vernon was proud to see your 5/5 score. However, you stated that the property could use a fresh coat of paint and a little fix. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Erek,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

Hello Kathy,Thank you for taking the time to share your feedback regarding your experience. It is so rewarding to read that you had a great encounter with us. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Julie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARTFORD - VERNON and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartford - Vernon and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Amanda ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

Hello Marie Magdala ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Thanks for sharing your feedback with us, Sam. The staff at our Red Roof Inn Hartford - Vernon was elated to see that we earned your 5/5 score. We were also pleased to know that you had a nice experience with us.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Hello Jim,Thank you for your review and comments regarding our service. We hope to see you again to deliver you with a 5 star experience.

Hello Carol,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our remodeling. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

Hello Jaeshauna ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello anna ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Christopher,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

Hello Matthew,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

Hello Talei, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

Hello Chefiatou, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARTFORD - VERNON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist