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Reviews of Enter Backpack Hotel

2.5 out of 5
Enter Backpack Hotel
Parkgata 4, Tromsø

Reviews

7.6

Good

Rating 10 - Excellent. 90 out of 376 reviews" "
Rating 8 - Good. 154 out of 376 reviews" "
Rating 6 - Okay. 91 out of 376 reviews" "
Rating 4 - Poor. 14 out of 376 reviews" "
Rating 2 - Terrible. 27 out of 376 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Zhan Qiang

Liked: Cleanliness, property conditions & facilities
Nice and clean place, friendly staff, free coffee and tea availability 24 hours plus free waffles at night.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception was incredibly kind. Price was very affordable. Location was near the downtown and very quiet and cute. Couldn't have asked for more.
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Reception on 2024/2/14
Thank you very much for leaving us such a nice review. We are happy to see that you enjoyed your time with us to the fullest. We also hope that Tromsø gave you everything you came for!Kind reqardsEnter Backpack Hotel

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
I love the staff there. They are all kind and helped me with taxi as well. I cannot say thank you enough in my heart. Thank you for your service.
Stayed 1 night in Dec 2023
Response from Reception - Enter Backpack Hotel on 2023/12/22
Hi DanielThank you so much for your kind words. It warms us in the cold polar night. We hope that you got the most of your time in Tromsø and had a chance to feel the incredible ways of nature up in the arctic! Safe travels for the future!

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
One bed Room with private bathroom
Felt more like a hostel than a hotel. Small room with no closet or place to hang your clothes, and there was no elevator, but everything was proper and clean, the shared kitchen was fully equipped with tableware and kitchenware. The staff was friendly and helpful, and the location was good.
Stayed 5 nights in Nov 2023
Response from Reception - Enter Backpack Hotel on 2023/12/22
Dear guestThank you so much for taking the time to leave us a review. I'm happy to see that you enjoyed your stay with us. We try to implement the best of both worlds when it comes to accommodation; the social vibes of a hostel with the comfort and privacy of a hotel. We hope to see you again in the future!

10/10 Excellent

Tanja

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
from the minute we arrived the staff took care that our needs were met. Having just come from our artic cruise we arrived early but no problem with dropping off our luggage until it was check-in time so we could enjoy already some of the beautiful city of Tromso. A lounge with table and chairs and two sofas were available for those who just needed to collect themselves. Coffee/Tea was complimentary. Our room was Spic N Span clean and the view was to die for...really! A BIG thumbs up to Enter Backpack.
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Stayed 2 nights in Jul 2023

10/10 Excellent

Gro

Stayed 1 night in Jun 2023
Response from Reception on 2023/7/10
Dear Gro, thank you for taking the time to leave us a review. Your feedback is extremely valuable to us and helps us improve our service We are thrilled that you enjoyed your stay at our hotel and hope to see you in the near future. Best regards, Enter City Hotel.

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Reception on 2020/2/20
Thank you for your rating.

10/10 Excellent

Vivian, Huntington Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually stayed at the Enter St. Victoria. It was wonderful, place to spend a quiet hotel. It is a bit far from the city center and during the winter it is hard to walk uphill but I would definitely reccommend this hotel/chain. The staff was friendly and the rooms were very clean. I had a view of the water and the mountain from my room. The best part was the floor at the restrooms were heated.
Stayed 2 nights in Jan 2020
Response from Reception on 2020/2/17
Hello, Thank you so much for your lovely comments and rating! :) So good to see that our sister-hotel was to your liking. :) Best regards, Enter Backpack Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from Reception on 2020/2/13
Hello, Thank you for the rating. Best regards, Enter Backpack Hotel

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to shops, town center, bus lines. Nice kitchen and dining area. Staff were friendly and helpful. Room was small but clean.
Stayed 4 nights in Jan 2020
Response from Reception on 2020/2/5
Hello, Thank you so much for your nice comments and rating. :) Hope your are well and welcome back any time. Best regards, Enter Backpack Hotel

6/10 Okay

Jenny, New York, NY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t get this property as we were “upgraded” to Enter St. Elisabeth Hotel due to construction. However it wasn’t much of an upgrade because it was further from city center and we (2 people) were assigned a single at first. Luckily the reception gave us a room with 3 beds. Unfortunately reception is only there from 9 am to 10 pm, so when we needed to check out but store our luggage at 8:30 am, there was no choice. Enter City Hotel actually let us store our luggage in their room, though, so at least there’s something going on with the Enter Tromso chain.
Stayed 2 nights in Jan 2020
Response from Reception on 2020/1/21
Hello, Thank you for the comments and rating. We will look into and address this directly. So sorry for any inconvenience this might have caused you. Best regards, Enter Backpack Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice kitchen, small room. Uphill location
Smaller room than others at lower price and bathroom is outside, do not have the sink which showed in the photo is apps. But room still comfort and clean with all the thing you need. Location uphil abit so it's difficult to walk and find the entrance. But they have super good kitchen that can cook anything
Stayed 1 night in Dec 2019
Response from Reception on 2019/12/18
Hello, Thank you so much for your comments and rating. Some pictures might be a bit out of date ad we are trying to remedy this. We hope you had a nice time in the north. Best wishes, Enter Backpack Hotel

4/10 Poor

Manoj

Traveled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Reception on 2019/12/10
Thank you for the rating. Best regards, Enter Backpack Hotel

8/10 Good

Alon Menachem

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 4 nights in Jun 2019
Response from Resception on 2019/7/1
Thank you for your rating. :) Best regards, Enter Backpack Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Tromso
We liked having the shared kitchen facilities. The hotel up a steep hill was close to downtown and city buses. The beds were good. The area was quiet. I’d stay there again.
Stayed 4 nights in May 2019
Response from Resception on 2019/5/27
Hello, Thank you so much for your nice and informative comments! :) We are really happy to see that you enjoyed your time here with us. Welcome back any time! Best wishes, Enter Backpack Hotel

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable hotel near the heart of Tromso. The hotel was up a hill and there weren't private bathrooms, but other than that, it was clean and nice.
Stayed 1 night in Nov 2018
Response from Resception on 2019/4/29
Hello, Thank you so much for your nice comments and rating. We have rooms with private bathrooms. Best regards, Enter Backpack Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a shared bathroom for an entire floor but other than that, the hotel was cozy, clean, and a nice stay all around.
Stayed 1 night in Nov 2018
Response from Resception on 2019/4/29
Hello, Thank you so much for your nice comments and rating. Best regards, Enter Backpack Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to lay your head.
We stayed only one night. We came to Tromso for a northern lights tour and booked the hotel for only a night. We spent very little time in the room but it was comfortable and suited our needs. We were three travelers and the room had three twin beds which was a really nice option since most places do not cater to three. It was nice there was a sink in the room since the bathroom was shared with the whole floor. Everything was clean and comfortable.
Stayed 1 night in Mar 2019
Response from Resception on 2019/3/19
Hello, Thank you so much for your comments and rating! We are so glad to see that you had a good time here with us, even, if it was for a little while. Each floor has up to 5 rooms with shared bathrooms and the rest have private bathrooms. Hope you are well, and welcome back any time. :) Best regards, Enter Backpack Hotel

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2019
Response from Resception on 2019/4/2
Hello, Thank you for your rating. Hope you are well. Best regards, Enter Backpack Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Resception on 2019/4/2
Hello, Thank you for your rating. Hope you are well. Best regards, Enter Backpack Hotel

8/10 Good

AJ, Miami, U.S.A.

Traveled with partner
Liked: Staff & service, property conditions & facilities
Good location and value for money. The bathroom is small with fluctuating water temperatures. The staff was very friendly. The WiFi was not good in the room, but it improved in the common area. Quiet and accomaditng and the price was fitting.
Stayed 5 nights in Feb 2019
Response from Resception on 2019/3/8
Hello, Thank you so much for your comments and rating. Good to see that you had a nice stay here. :) Best regards, Enter Backpack Hotel

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
warm friendly welcome from Emily, evening staff also were very helpful. As a solo traveller (first time) I was very unsure of anything, but two gentlemen helped me, by explaining on map where specific stores are, mobile phone SIM card, local brands/signs to look for, eateries etc. Also assisted with facilities. Emily booked a taxi for me upon leaving. A block away from everything, street looks down on the city, with good view.
Stayed 1 night in Feb 2019
Response from Resception on 2019/3/8
Hello, Thank you so much for the lovely review. :) So nice to see that you have felt good staying with us and had a nice time here in Tromsø. Hope you are well, and welcome back any time. Best wishes, Enter Backpack Hotel

10/10 Excellent

Inara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location,friendly hotel
Stayed 4 nights in Feb 2019
Response from Enter Backpack Hotel on 2019/2/12
Hello, Thank you so much for your nice comments and rating. Hope you are well and welcome back any time. :) Best wishes, Enter Backpack Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Great location. Clean and comfortable. Close to everything
Stayed 4 nights in Jan 2019
Response from Enter Backpack Hotel on 2019/1/31
Thank you so much for the nice review, we always appreciate our guests feedback. We hope you had a great stay in Tromsø!

8/10 Good

Verified traveler

Liked: Cleanliness
Limited reception
The room card was not available before checking out. fortunately, receptionist was there until 6pm so I could change the card. If not, I must have been back to another hotel to replace it followed by steepy snow slope...
Stayed 3 nights in Jan 2019
Response from Enter Backpack Hotel on 2019/1/31
Thank you for your review!

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
Nice quiet place to stay between doing various activities. Open 24hrs so can get in after returning from a northern lights chase at 3am. Good to have a fridge in your room, comfy bed. Not many toilets to the amount of rooms, but having said that I never had to wait for the toilet or a shower though I guess it may be more of a wait at busier times of year.
Stayed 3 nights in Nov 2018
Response from Resception on 2018/12/3
Hello, Thank you for your nice comments and rating. :) We have a maximum of 4 rooms in each floor with shared bathrooms, so there is not so many rooms to share with. We are glad to see that you had a nice time at our hotel and here in Tromsø. You are welcome back any time! :) Best wishes, Enter Backpack Hotel

10/10 Excellent

Jess, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel with clean and quiet environment. The security is good as they provide door code.
Stayed 2 nights in Sep 2018
Response from Resception on 2018/9/27
Hello, Thank you for your comments and rating. Hope you will a have a great day and you are always welcome back. :) Best regards, Enter Backpack Hotel

8/10 Good

F

Can recommend it
Clean and close to the city centre
Stayed 2 nights in Aug 2018
Response from Resception on 2018/8/21
Hello, Thank you so much for your rating and comments. Hope you will have a nice day. Best regards, Enter Backpack Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, a few minutes walk to the city centre. Hotel is more a hostel type accommodation with a big kitchen for all to use which was great. Slightly annoying was the advertised parking on site, which didn’t mention a need to reserve it in advance. We therefore had to spend quite a lot of money at one of the city centre parking garages. It would have been helpful to have known to reserve the parking. Location is great and very high up so you get some beautiful views of Tromso!
Stayed 1 night in Jul 2018
Response from Resception on 2018/8/1
Hello, Thank you so much for your rating, helpful comments and we are happy that you enjoyed the stay here at our hotel. Sorry for the parking, we hope it was not to much of a inconvenience for you. Best regards, Enter Backpack Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget accommodation in Tromso center. Very clean room and beautiful view from the window
Stayed 1 night in Jul 2018
Response from Resception on 2018/7/27
Hello, Thank you so much four your nice comment and rating. Welcome back! :) Best wishes, Enter Backpack Hotel

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience, don't go there
Worst experience ever. We booked a double room but they give us a single small room as the last room available. The two of us had to sleep in a single bed. The reception was not kind and always complaining. The floor was smelling. The room was smelling more..
Stayed 1 night in Jul 2018
Response from Resception on 2018/7/26
Hello, So sorry to hear this. Please send us a Email regarding this, so we can look into this! Hope you are well. Best regards, Enter Backpack Hotel

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great hotel, service was good too
Stayed 2 nights in Jun 2018
Response from Resception on 2018/6/12
Hello, Thank you so much for your rating and comment. Hope you have a nice day. :) Best regards, Enter Backpack Hotel

10/10 Excellent

edmund, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget hotel
Decently priced hotel, considering the average prices in Tromso. The room was very clean and modern, and large enough for a single traveler like me. The bed was big and comfy, bed sheet, blanket, pillow case and towels were quite new. There's even a small arm chair and fridge. Minor complaints are the lack of shampoo (shower foam is provided) and the fact that the toilet gets quite cold in winter. Otherwise, a really excellent choice and value for money. 2-3 minutes from Tromso city center.
Stayed 2 nights in Mar 2018
Response from Resception on 2018/4/17
Thank you for your feedback. :) We will look into the shampoo and the cold bathrooms. Hope to see your again, Best regards, Enter Backpack Hotel

8/10 Good

vijay, cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near city centre
This hotel looks better than what it looks in photos. Rooms are small but serves the purpose. Very clean and helpful staff. Walkable from city centre. and Got to see best northern lights right in front of hotel.
Stayed 2 nights in Mar 2018
Response from Resception on 2018/4/17
Thank you for your review. We will go through our pictures, and hope that it will help. Have a nice day, Best regards, Enter Backpack Hotel

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for exploring Tromso
Great base for exploring Tromso - clean, comfortable, friendly and helpful staff. Communal kitchen useful to allow you to cook your own food and make a hot drink. Well located with only a short walk to local amenities and sights.
Stayed 3 nights in Mar 2018
Response from Resception on 2018/4/17
Thank you so much for your rating and comment. Hope that you have a nice day, Best regards, Enter Backpack Hotel

8/10 Good

Ellie, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for our one night in Tromso
We had one night to spend in Tromso and this offered a triple room. It was clean and comfortable. Staff very helpful. Sadly the three keys we had all failed after we returned from a long walk looking for the lights. We had to ring the sister hotel and wait for someone to cut a new key. Not very convenient. Other than that it was fine.
Stayed 1 night in Mar 2018
Response from Resception on 2018/4/17
Thank you for your comment and review, we are currently trying to fix the key-card system at our hotel and that is not okay. We are sorry for any inconvenience this might have caused you. Best regards, Enter Backpack Hotel

6/10 Okay

Tomasz

Liked: Staff & service, room comfort
Response from Resception on 2018/4/17
Thank you for your rating. Best regards, Enter Backpack Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, location, cleanliness! I stayed for a week, I would definitely recommend anyone to stay here.
Stayed 6 nights in Feb 2018
Response from Resception on 2018/4/17
Thank you so much for your comment and rating. Hope to have you back at our hotel. Have a nice day, Best regards, Enter Backpack Hotel

2/10 Terrible

Botha, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel that I never even got to stay at.
They took my money (quite a lot of money), refused to give a refund and then on-sold my room. To add insult to injury the receptionist would not call the manager when I tried to check in and threatened to call the police. While I can't comment with authority about the hotel facilities, room cleanliness or comfort I have marked these as terrible because, despite having paid for my room I never even got to check these out.
Stayed 7 nights in Feb 2018
Response from Resception on 2018/4/17
Thank you for your feedback, we will look into your comments. Best regards, Enter Backpack Hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff are really nice, the room is so clean as well
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
We booked a double room and a triple room for a total of five adults. A day before check in, Enter Backpack Hotel upgraded our room to a family room in its sister hotel (Amalie Hotel) which I thought it would be better. But we found out that they gave us a very small family room with only four beds which is not enough for five adults to sleep. We talked to the receptionist about this issue but he kept us waiting for around one hour as there were a lot of customers coming in and he was the only one who was working on that day. Eventually another more experienced receptionist came in and we requested to add an extra bed in our room FOC. He agreed and helped us to settle the issue. So the small room became even packed after fitting in one more bed but that's the best they could give us. Anyway, Amalie Hotel is near to the city centre, restaurants and most of the meeting points of those tours which is quite convenient to stay if you are not driving. The hotel provides free coffee and tea at all time too. Not recommended for group of more than 4 people.
Stayed 4 nights in Dec 2017

8/10 Good

Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is petite but the facilities is mordern. The breakfast is value for money in Tromso. The service is nice.
Stayed 3 nights in Nov 2017

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Response from Idar on 2017/12/12
We are glad you enjoyed your stay!

10/10 Excellent

Shashank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The place was good and near to City Center
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great value and good location
Really comfortable place. It has a nice window view to see the city from uphill. The price is also very cheap compared to other hotels in tromso
Stayed 2 nights in Nov 2017

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not that bad
It was ok...
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017