大廳休息區

瑟萊斯汀銀座飯店的評分

4 out of 5
瑟萊斯汀銀座飯店
8-4-22 Ginza, Chuo-ku, Tokyo, Tokyo

評論

9.4

好極了

10 分,有夠讚;583 則評論中有 433 則" "
8 分,不錯哦;583 則評論中有 125 則" "
6 分,一般般;583 則評論中有 16 則" "
4 分,不太好;583 則評論中有 4 則" "
2 分,很糟糕;583 則評論中有 5 則" "

9.8/10

整潔度

9.6/10

員工素質

9.2/10

設施服務

9.6/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

King Yan Anthony

於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年1月24日回覆
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 有夠讚

Wei Ni

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 4 晚
Front Office Manager 於 2023年12月27日回覆
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

8/10 不錯哦

Yan

於 2023 年 10 月住了 1 晚
Front Office Manager 於 2023年12月10日回覆
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

8/10 不錯哦

Chen

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Front Office Manager 於 2023年10月19日回覆
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.

10/10 有夠讚

Oi Chu

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 4 晚
Front Office Manager 於 2023年10月19日回覆
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.

10/10 有夠讚

JUMIN

於 2023 年 9 月住了 4 晚
Front Office Manager 於 2023年10月19日回覆
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 6 晚
Front Office Manager 於 2023年10月19日回覆
Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.

8/10 不錯哦

kwai chun j

於 2023 年 9 月住了 1 晚
Front Office Manager 於 2023年9月16日回覆
Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

10/10 有夠讚

Jenny

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Had a very enjoyable stay here for four nights Room is spacious for a hotel right in the center of GINZA area
Front Office Manager 於 2023年8月4日回覆
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.Our hotel is easily accessible and suitable for touring Tokyo.we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.

10/10 有夠讚

kui hei

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 5 晚
Front Office Manager 於 2023年8月4日回覆
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

8/10 不錯哦

Oi Chu

於 2023 年 5 月住了 8 晚
Front Office Manager 於 2023年6月10日回覆
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

8/10 不錯哦

SZU JUNG

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
唯一的缺點是附近很多酒店,樓下酒客的喧嘩吵雜聲一直到凌晨三點都還聽得到
於 2023 年 5 月住了 4 晚
Front Office Manager 於 2023年5月29日回覆
Dear Sir or Madam, Thank you for choosing Hotel The Celestine Ginza and taking the time to provide us valuable feedback regarding your previous stay. We hope you do not mind writing back in English.On the contrary, we apologize for your inconvenience that you did not fully enjoy your stay due to the noise disturbance. Kindy note that we have adopted high quality windows for noise cut from outside. If you have any concerns or an unpleasant indicate, please feel free to contact the front reception. It is via guest feedback and customer experiences that we can endeavour to provide our guests with a more luxurious and superior stay.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back should you consider a future visit.Front Office Manager

10/10 有夠讚

Hoi Lun

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
中規中矩
說實話,走進酒店大堂感覺挺不舒服,有點老舊感而且很昏暗,房間需然小,但還算新,說實話,房間裝修不比5新酒店差,床跟床上用品很舒適,很欣賞哪個化妝桌的木製折疊鏡,很有質感很實用,相比廁所的裝修看就像3星商務酒店,失色了一點,而且牆上還留了一條長頭髮……而且沒有自己的停車場,要停車要去隔壁的停車場,而且停了就不能自由出入,不然要從新付一次全日的停車費用..這很不方便,我是看網站寫著有停車場才訂的,結果是要停別的車場還有很多麻煩規矩,而且隔壁停車場還沒有電梯,不方便搬行李
於 2023 年 5 月住了 1 晚
Front Office Manager 於 2023年5月29日回覆
Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory with the comfort of our room.However, We apologise for the lack of cleanliness in the rooms. We share your comments housekeeping and work on improvements.We also apologise for any inconvenience caused by the confusing guidance on parking.As the hotel does not have its own car park, we are guiding you to our partner's car park in the hotel's basement.We will consider how we can make the information easier to understand.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 有夠讚

JIA HAO

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好
離JR新橋站很近步行10分鍾內可到達 附近也有超商 便利商店 唐吉軻德 入住快速 退房也有行李廂保管方便房客 這次房行在五樓面向主路道 加減有點噪音 還能接受 入夜後就很安靜 放間內有迷你吧台 採光好 床軟硬適中 浴缸夠寬很好泡澡 天天泡澡 ㄧ天的疲勞都排掉了 早餐都是套餐式 有日式 美式 甜點式 都吃過 個人比較愛日式 有白飯跟 紫米飯選擇 房務的整理很棒 天天都晚出門 也沒特別要求 但回房間都是乾乾淨淨的👍
於 2023 年 3 月住了 4 晚

10/10 有夠讚

Yi-Ping

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 3 晚
Front Office Manager 於 2023年3月31日回覆
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

10/10 有夠讚

Wai Chi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 2 晚
Front Office Manager 於 2022年12月12日回覆
Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

10/10 有夠讚

TUNG YI

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s very nice experience
於 2022 年 6 月住了 4 晚
Front Office Manager 於 2022年6月26日回覆
Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

10/10 有夠讚

Ka Kit

於 2022 年 6 月住了 7 晚
宿泊支配人 於 2022年6月26日回覆
この度は、ホテル ザ セレスティン銀座にご宿泊賜り誠にありがとうございます。 また、素敵なレビューをお寄せいただきスタッフ一同心より感謝申し上げます。 再びホテル ザ セレスティン銀座にお迎えできます日をスタッフ一同心よりお待ち申し上げております。

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 7 晚
Front Office Manager 於 2020年3月4日回覆
Dear Sir or Madam, Thank you for staying at Hotel The Celestine Ginza. We appreciate your feedback and looking forward to welcoming you at our hotel in the future.

8/10 不錯哦

Ka Kit

於 2020 年 2 月住了 7 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
喜歡位置非常好、不過初次安排房間比較欠妥善、但經過協調都可以轉往比較理想房間、總括而言服務態度都幾好、本人其實已經住過3次
於 2020 年 1 月住了 4 晚
Front Office Manager 於 2020年2月11日回覆
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope you do not mind writing back in English. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and an excellent location. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. On the other hand, we are sorry to hear that the size of your room did not meet your expectations. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和設施服務
於 2020 年 1 月住了 4 晚
Front Office Manager 於 2020年2月11日回覆
Dear Sir or Madam, Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your feedback.

10/10 有夠讚

Kin Wah

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
十分滿意
櫃檯的服務很好亦很細心,房間十分整潔,地點又方便
於 2019 年 12 月住了 4 晚
Front Office Manager 於 2020年2月11日回覆
Dear Sir or Madam, Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to share your experience with us. We hope you do not mind us writing back in English. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and an excellent location. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 5 晚
Front Office Manager 於 2020年2月11日回覆
Dear Sir or Mada, Thank you for choosing to stay at Hotel The Celestine GInza. We appreciate your feedback.

10/10 有夠讚

Wei-li

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place
於 2019 年 11 月住了 4 晚
Front Office Manager 於 2019年11月25日回覆
Dear Sir or Madam, Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you back in future.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 11 月住了 2 晚
Front Office Manager 於 2019年11月25日回覆
Dear Sir or Madam, Thank you for staying at Hotel The Celestine Ginza. We appreciate your feedback and looking forward to welcoming you at our hotel.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 2 晚
Front Office Manager 於 2019年11月25日回覆
Dear Sir or Madam, Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you back in future.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 1 晚
Front Office Manager 於 2019年11月25日回覆
Dear Sir or Madam, Thank you for staying at Hotel The Celestine Ginza. We appreciate your feedback and looking forward to welcoming you at our hotel

10/10 有夠讚

V

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
很棒的hotel !
於 2019 年 8 月住了 2 晚

6/10 一般般

真實旅客

喜歡:整潔度和員工素質
hotel in average
it's a convenient location but a bit noisy since my room is facing the main street. I can hear the train running on the railway a lot. The breakfast has only 3 choices, not much you can choose.
於 2019 年 7 月住了 3 晚
Front Office Manager 於 2019年7月31日回覆
Dear Sir or Madam, Thank you for having token the time to review Hotel The Celestine Ginza and shearing other reviewers in detail. We hope that you enjoyed the location of the hotel which is set in an excellent location in central Tokyo. On the other hand, we apologize for your inconvenience that you did not fully enjoy your stay due to the noise disturbance. If you have any concerns or an unpleasant indicate, please feel free to contact the front reception. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more comfortable stay. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back should you consider a future visit.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
飯店地點位於新橋站腳程10分鐘內,十分便利! 早餐很好吃! 非常值得推薦!
於 2019 年 6 月住了 2 晚
Front Office Manager 於 2019年7月31日回覆
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope you do not mind writing back in English. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of restaurant services and an excellent location. As you mentioned, the hotel located center of Tokyo. Any guests who came either on sightseen or on business, could get an easy access to most of the places. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. Thank you for the lovely review, we look forward to welcoming you back in future.

8/10 不錯哦

真實旅客

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good location
於 2019 年 6 月住了 3 晚
Front Office Manager 於 2019年7月4日回覆
Dear Sir or Madam, Thank you for choosing stayed at Hotel The Celestine Ginza. We glad to hear that you enjoyed our great location. We appreciate your feedback and looking forward to welcoming you to our hotel again.

10/10 有夠讚

HsienSun

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
絕佳位置 一流服務
非常棒而且貼心的服務 讓人印象深刻
於 2019 年 5 月住了 1 晚
Front Office Manager 於 2019年7月4日回覆
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope you do not mind writing back in English. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Thank you for the lovely review, we look forward to welcoming you back in future.

8/10 不錯哦

Sze Man

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
附近去JR同吃的都很方便
於 2019 年 3 月住了 4 晚
Front Office Manager 於 2019年3月26日回覆
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope you do not mind writing back in English. We are glad to hear that your stay in general was satisfactory. Thank you for the lovely review, we look forward to welcoming you back in future.

8/10 不錯哦

Jim,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The construction noises was a bit annoying. We like the location and the room amenities.
於 2018 年 11 月住了 2 晚
Front Office Manager 於 2018年12月12日回覆
Dear Sir or Madam, Once again, we appreciate your feedback and hope to have the opportunity to welcome you back should you consider a future visit.

8/10 不錯哦

Yee Ching

喜歡:整潔度、員工素質和住宿環境和硬體
A little too small for its price, location was great
於 2018 年 10 月住了 2 晚
Front Office Manager 於 2018年11月12日回覆
Dear Sir or Madam, Thank you for staying with us. We appreciate your feedback. We kook forward to welcoming you at Hotel The Celestine Ginza in near future.

10/10 有夠讚

Hsingi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 3 晚
Front Office Manager 於 2018年9月29日回覆
Thank you for having stayed at Hotel The Celestine Ginza. Also thank you for the lovely review, we look forward to welcoming you back in future.

10/10 有夠讚

Winnie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 2 晚
Front Office Manager 於 2018年9月22日回覆
Dear Sir or Madam, Thanks for staying with us. We appreciate your feedback.We are looking forward to welcoming you at our hotel again.

10/10 有夠讚

MINGLING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 1 晚
Front Office Manager 於 2018年7月3日回覆
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are looking forward next opportunity to welcoming you at our hotel.

10/10 有夠讚

Simon

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Living in a Brand New Hotel
Though the hotel building is small but everything is brand new. Room size is above par. Clean, comfortable. Very convenient location and easy access to Ginza, ample of restaurants across 1 street. You may occasionally hear some low train noises from morning till mid night if you are sensitive to sound.
Front Office Manager 於 2018年5月10日回覆
Dear Sir / Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the convenient location and the great food as Tokyo. However, we are sorry for your inconvenience that you did not fully enjoy your stay due to the noise disturbance. We hope it not spoiled all your memory in Tokyo. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back should you consider a future visit.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good!
Everything was good, except the bed mattress was a bit soft for me . Always a lot of staff at the lobby to help out .
Front Office Manager 於 2018年5月10日回覆
Dear Sir / Madam, Thank you for having chosen at Hotel The Celestine Ginza and taking the time to share your experience. We are very delighted to hear that your stay with us a great experience. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. On the other hand, we are sorry to hear that our bed did not meet your expectations. Thank you for the lovely review, we look forward to welcoming you back in future.

10/10 有夠讚

Xiaoxin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
excellent hotel
服务很好,房间很好,非常开心的一次体验,下次还会住
Front Office Manager 於 2018年5月10日回覆
Dear Sir / Madam, Thank you for having chosen at Hotel The Celestine Ginza and taking the time to share your experience. We hope you do not mind writing back in English. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and an excellent location. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.

6/10 一般般

真實旅客

喜歡:整潔度、員工素質和客房舒適度
房內隔聲落地玻璃質量太差
被酒店安排住5楼三個晚上,隔聲落地玻璃窗口非常差,晚上沒有安寧過,車走過,晚上多醉酒人仕在馬路上講說話及大叫都能聽見。其他各方面都可以。
Front Office Manager 於 2018年5月10日回覆
Dear Sir / Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope you do not mind writing back in English. We are glad to hear that your stay in general was satisfactory. However, we apologize for your inconvenience that you did not fully enjoy your stay due to the noise disturbance. Whenever, you have any concerns or an unpleasant indicate, please feel free to contact the front reception. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay. Again, your feedback is highly appreciated and we look forward to welcoming you back to the Hotel The Celestine Ginza.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Front Office Manager 於 2018年4月6日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

ChiaJung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
各方面都很棒,只是房間是真的小了些……
Front Office Manager 於 2018年4月6日回覆
Dear Sir / Madam, Thank you for having token the time to review Hotel The Celestine Ginza and sharing your experience. We hope you do not mind writing back in English. We are sorry to hear that the size of your room did not meet your expectations at this time. We have many room types so that if you have opportunity, we highly recommend you to stay another room type.It would be our absolute pleasure to accommodate you for your next visit. However, your feedback has been shared with the team to review our current selection for our improvement. Thank you for the lovely review, we look forward to welcoming you back in future.

10/10 有夠讚

Winnie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very Good hotel with very thoughtful set up and amenities. Overall, a very good stay except some noises on the street in the evening.
於 2018 年 3 月住了 4 晚
Front Office Manager 於 2018年4月6日回覆
Dear Sir / Madam, Thank you for having stayed at Hotel The Celestine Ginza and sharing your feedback. We are glad to hear that your stay in general was satisfactory. However, we apologize for your inconvenience that you did not fully enjoy your stay due to the noise disturbance. If you have any concerns or an unpleasant indicate, please feel free to contact the front reception. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay. We hope to welcoming you at our hotel again. Thank you.

6/10 一般般

真實旅客

喜歡:整潔度和住宿環境和硬體
地點好,房間舒適,唯一的缺點是窗戶的玻璃無法隔絕街上的噪音,非常的吵,深夜清楚且大聲的車聲、喇叭聲、火車聲⋯讓人很難入睡,建議自備耳塞
於 2018 年 3 月住了 3 晚
Front Office Manager 於 2018年4月7日回覆
Dear Sir / Madam, Thank you for having stayed at Hotel The Celestine Ginza and sharing your valuable comment. We hope you do not mind writing back in English. We believe that your comment will help other overseas guests to look for accommodation in Ginza Tokyo. We apologize for your inconvenience that you did not fully enjoy your stay due to the noise disturbance. Kindy note that we have adopted high quality windows for noise cut from outside. If you have any concerns or an unpleasant indicate, please feel free to contact the front reception. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back should you consider a future visit.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
High quality on everything!
於 2018 年 2 月住了 1 晚
Front Office Manager 於 2018年4月6日回覆
Dear Sir / Madam, Thank you for having chosen at Hotel The Celestine Ginza and taking the time to share your experience. We are very delighted to hear that your stay with us a great experience. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. We hope to have the opportunity to welcome you back in future visit.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 2 月住了 4 晚
Front Office Manager 於 2018年4月6日回覆
Thanks for staying with us. We appreciate your feedback.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店整體和房間內都算乾淨,但是晚上因為附近環境比較特殊一點,喧鬧的聲音有點大聲,一直到半夜2、3點都還有人在喧嘩,隔音不是太好!
於 2017 年 12 月住了 2 晚
Front Office Manager 於 2018年1月5日回覆
Dear Sir / Madam, Thank you for having stayed at Hotel The Celestine Ginza and sharing your valuable comment.We hope you do not mind writing back in English. We believe that your comment will help other overseas guests to look for accommodation in Ginza Tokyo. We apologize for your inconvenience that you did not fully enjoy your stay due to the noise disturbance due to surrounding environment of hotel. It would be appreciated if you kindly understand that we have adopted high quality windows for noise cut from outside. If you have any concerns or an unpleasant indicate, please feel free to contact the front reception. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay. Once again, we appreciate your feedback, and we hope to have an opportunity to welcome you back in future visit.