Large Twin Room | City view

Reviews of Henn na Hotel Tokyo Hamamatsucho

3 out of 5
Henn na Hotel Tokyo Hamamatsucho
1-24 Hamamatsucho, Minato-ku, Tokyo, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 250 out of 534 reviews" "
Rating 8 - Good. 200 out of 534 reviews" "
Rating 6 - Okay. 62 out of 534 reviews" "
Rating 4 - Poor. 16 out of 534 reviews" "
Rating 2 - Terrible. 6 out of 534 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel! The room is small which is pretty standard across Tokyo but there are so many areas to conveniently place your shopping bags and luggage (including an area under the bed). They let you store your luggage on the day of your arrival and departure which is very convenient. The staff were all very nice and the room and common areas were clean. Not all the staff speak English but it was easy for me to learn a few phrases for what I needed or to use Google Translate. I did laundry in the coin laundry machine while I was there. I recommend spending a bit more for a room with a view of Tokyo tower - it was spectacular to look at every morning and night. The hotel is conveniently located near two subway stations (one which goes to Haneda Airport very easily), a convenience store, grocery store, and pharmacy. If you are using Yamato Transport to send your luggage to the airport, there is a convenient drop off location 2 minutes away. The subway lines take you to spots like the Ueno Zoo, shopping in Akihabara, or dining in Ginza in under 30 minutes, although it was a bit further to get to Shibuya or Shinjuku. You can walk to the Tokyo Tower in about 20 minutes. The wifi was very fast and reliable. Overall, I definitely recommend!
Stayed 12 nights in Apr 2024
Response from Henn na Hotel Tokyo Hamamatsucho on 2024/5/11
Thank you for staying at our hotel and thank you so much for sharing this amazing feedback.We hope that we will have the pleasure to welcoming you back again.

10/10 Excellent

Romain

Stayed 2 nights in Apr 2024
Response from Henna Hotel Tokyo Hamamatsucho on 2024/5/5
Thank you for staying at our hotel and sharing your review with us. Thank you for staying at the Henn na hotel. We appreciate that you took the time to input your valuable feedback. It is always wonderful to read such positive comments from our guests. It would be a great pleasure for us to welcome you back again.

8/10 Good

Katsue, Mililani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very unique with a self-service concept. There are unmanned robots behind the counter for entertainment. There is staff onsite for various services such as “meet and greets” for special rooms like the Tokyo Tower room. There are restaurants, bars, and shops within walking distance and the neighborhood is quiet. It’s a great hotel for short stays. The only thing we didn’t enjoy were the beds because they were very firm and uncomfortable.
Stayed 1 night in Apr 2024
Response from Henna Hotel Tokyo Hamamatsucho on 2024/4/14
Thank you for staying at Henn na Hotel Tokyo Hamamatsucho. We appreciate that you took the time to input your valuable feedback.We are very thankful for your kind words, and will promise you to keep providing the best possible service. Our hotel is located just a 1-minute walk from Daimon Subway Station and a 2-minute walk from the North Exit of JR Hamamatsucho Station. It is also a good location to visit various sightseeing spots such as Tokyo Tower, which can be reached on foot. We apologise for any inconvenience. We will continue striving for improvement on our hotel facilities,the beds and look forward to welcoming you back again.Henna Hotel Tokyo Hamamatsucho

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We knew the area & did not need a front desk person - so this worked well.
Stayed 2 nights in Apr 2024
Response from Henn na Hotel Tokyo Hamamatsucho on 2024/4/15
Thank you for staying at our hotel and sharing your review with us.We are happy to know that all your needs were met during your stay.It would be a great pleasure for us to welcome you back again. Henn na Hotel Tokyo Hamamatsucho

6/10 Okay

Zoila

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a quick stay! Definitely not the most comfortable bed. Friendly staff and great location.
Stayed 2 nights in Mar 2024
Response from Henn na Hotel Tokyo Hamamatsucho on 2024/4/3
Thank you for staying at Henna Hotel Tokyo Hamamatsucho.Thank you for your high evaluation of our staff and location.As for the mattresses, we have adopted high resilience mattresses as they are very popular in Japan.However, with the increase in the number of overseas guests, we are considering changes from a more global perspective.It would be great if we could have the opportunity to accommodate you better in the near future. Best Regards,Henn na Hotel Tokyo Hamamatsucho

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved being able to have self-service but also friendly staff incase I am lost as well.
Stayed 6 nights in Mar 2024
Response from Henn na Hotel Tokyo Hamamatsucho on 2024/3/29
Dear customerThank you for choosing "Henn na Hotel Tokyo Hamamatsucho" from among the many hotels available.Thank you very much for taking the time out of your busy schedule to rate us. It's very encouraging.We will continue to strive to continue changing and evolving, as the name "Henn na" Hotel suggests.All of our staff are looking forward to seeing you again.

10/10 Excellent

Anri

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and smooth check in and out. Unique!
Stayed 1 night in Mar 2024
Response from HENNNA Hotel Tokyo Hamamatsucho on 2024/3/20
Thank you very much for staying at a strange hotel in Hamamatsucho, Tokyo.Thank you again for posting word of mouth despite your busy schedule.I am very happy that the front desk staff of the two human robots were satisfied.Please come again when you need to come nearby.We are looking forward to seeing you from the bottom of our heart.HENNNA Hotel Tokyo Hamamatsucho

10/10 Excellent

NOEL, Smithtown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
although checking was all automated, it went easy and convenient. Facility was clean, quiet and near all. Breakfast was excellent with enough choices
Stayed 1 night in Feb 2024
Response from Henn na Hotel Tokyo Hamamatsucho on 2024/2/28
Thank you for staying at Henn na Hotel Tokyo Hamamatsucho and sharing your review with us.Thank you very much for your kind words of praise regarding our hotel's breakfast and facilities. We are very honored to hear that you were satisfied with our hotel.We will continue striving for improvement and look forward to welcoming you back again as our valued guest. Henn na Hotel Tokyo Hamamatsucho

8/10 Good

chen

Liked: Cleanliness, staff & service
all good except room size
Stayed 4 nights in Feb 2024
Response from HENNNA HOTEL Tokyo Hamamatsucho on 2024/2/29
Thank you for staying at this strange hotel in Hamamatsucho, Tokyo."I was disappointed that you were not satisfied with the size of the room, but I was relieved to hear that you were satisfied with other things."I look forward to seeing you again if I have a chance.HENNNA HOTEL Tokyo Hamamatsucho

8/10 Good

WEI LIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many dinning options ard the hotel. Easily accessible to other areas and airport. Staff were quick to attend to enquiry.
Stayed 6 nights in Feb 2024
Response from 変なホテル東京 浜松町 on 2024/2/25
Thank you for staying at our hotel.We have excellent access from all directions, so please use our hotel the next time you come to Tokyo.Henn na Hotel Tokyo Hamamatsucho

8/10 Good

Kaisar

Stayed 3 nights in Feb 2024
Response from HENNNA Hotel Tokyo Hamamatsucho on 2024/3/21
Thank you for choosing "Henn na Hotel Tokyo Hamamatsucho" from among the many hotels available.We will continue to strive to continue changing and evolving, as the name "Henn na" Hotel suggests.All of our staff are looking forward to seeing you again.

10/10 Excellent

MARI

Stayed 1 night in Feb 2024

8/10 Good

Alin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from 変なホテル東京 浜松町 on 2024/1/9
この度は、変なホテル東京 浜松町にご滞在いただきまして、誠にありがとうございました。今後の快適な施設提供を目指して参ります。またのご利用を心よりお待ちしております。変なホテル東京 浜松町

10/10 Excellent

Yi-Ping

Stayed 5 nights in Dec 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2024/1/7
Thank you for staying at Henn na Hotel Tokyo Hamamatsucho.We look forward to seeing you again.

10/10 Excellent

Yicheng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the hotel with a family of 3. We stayed at the top floor with wonderful view of the Tokyo Tower. It came with a very large ensuite with dedicated shower room as well. The hotel was close to many major train lines including the versatile JR Yamamoto line. The checkin and checkout with the robot concierge were quite smooth and easy as well. We would stay again on our next trip to Tokyo.
Stayed 3 nights in Dec 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/12/30
Thank you for staying at Henna Hotel Tokyo Hamamatsucho. we really appreciate your feedback. Our hotel is located a 1-minute walk from Daimon Subway Station and a 2-minute walk from the North Exit of JR Hamamatsucho Station. It is also in a good location to visit various sightseeing spots such as Tokyo Tower, which can be reached on foot. We are very honored to hear that you were satisfied with our hotel facilities and the location.We will continue striving for improvement and look forward to welcoming you back again. Best regards,Henn na Hotel Tokyo Hamamatsucho

10/10 Excellent

Tanya

Stayed 1 night in Dec 2023
Response from 変なホテル浜松町 on 2023/12/13
この度は変なホテル浜松町にご宿泊いただき誠にありがとうございます。また、ご評価をいただき重ねてお礼申し上げます。今後ともお客様のご期待に背くことの無い様、料理の充実や、サービスの向上に努めてまいりますので、一層のお引き立ての程お願い申し上げます。変なホテル浜松町

8/10 Good

Noel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hen na Hotel Tokyo Hamatsucho on 2023/12/16
Thank you for staying at our hotel and sharing your review with us.We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.Henn na Hotel Tokyo Hamamatsucho

10/10 Excellent

Jason, San Jose

Stayed 3 nights in Nov 2023
Response from 変なホテル浜松町 on 2023/12/13
この度は変なホテル浜松町にご宿泊いただき誠にありがとうございます。また、ご評価をお寄せくださいましたこと厚く御礼申し上げます。今後ともお客様のご期待に背くことの無い様、料理の充実や、サービスの向上に努めてまいりますので、一層のお引き立ての程お願い申し上げます。次回に東京にお越しの際にも当ホテルをお選びいただく高配を賜れますよう、何卒よろしくお願いいたします。変なホテル浜松町

10/10 Excellent

Kikuno

Liked: Amenities
clean and reasnable.
Stayed 2 nights in Nov 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/11/20
Thank you for staying at our hotel and sharing your review with us.We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.Henn na Hotel Tokyo Hamamatsucho

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very easy to find, very walkable, and the staff (non-robots) were extremely helpful. The room was very clean and comfortable, my wife and I had a great time during our short stay. I highly recommend the Henn Na Hotel.
Stayed 1 night in Oct 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/10/29
Thank you very much for staying at Henn na Hotel Tokyo Hamamatsucho.We would like to thank you again for taking the time out of your busy schedule to take the time out of your busy schedule to give us your compliments regarding the staff's service and guest rooms.We will continue to strive to be the hotel of choice for everyone. We look forward to seeing you again.

8/10 Good

patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to Hamamtsucho Station
Although the mannequins at the front desk are eyebrow raising - if you have questions or need any assistance, someone will come out to help. Very conveniently located especially if you are flying into Haneda Airport. For 492 JY, the airport monorail will take you directly to Hamamatsucho Station (aka Daimon Station). For Japanese hotel rooms, they are surprizingly pretty spacious.Convenience store and pharmacy at the end of the block. quite a few eateries close by including one in the lobby. Same day luggage storage area available.
Stayed 3 nights in Oct 2023
Response from 変なホテル東京浜松町 on 2023/10/23
Thank you for staying at Henn na Hotel Tokyo Hamamatsucho. We appreciate that you took the time to input your valuable feedback. Our hotel is located just a 1-minute walk from Daimon Subway Station and a 2-minute walk from the North Exit of JR Hamamatsucho Station. It is also in a good location to visit various sightseeing spots such as Tokyo Tower, which can be reached on foot. We are very honored to hear that you were satisfied with our hotel facilities, staff service and the location.We will continue striving for improvement and look forward to welcoming you back again. Henna Hotel Tokyo Hamamatsucho

6/10 Okay

Martin

Stayed 2 nights in Oct 2023
Response from 変なホテル東京浜松町 on 2023/11/11
この度は変なホテル東京浜松町をご利用いただきまして、誠にありがとうございました。またこの次も是非ご宿泊いただけますよう、お待ち申し上げております。変なホテル東京浜松町

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Henna Hotel Tokyo Hamamatsucho on 2023/10/18
Thank you very much for staying at Henn na Hotel Tokyo Hamamatsucho.We would also like to thank you for your generous evaluation.We are very happy to hear that you were satisfied with your stay.We will continue to strive to be the hotel of choice for everyone. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
This hotel is great having a clean room and a wonder location. Room might be small for westerns but it is still acceptable.
Stayed 2 nights in Oct 2023
Response from Henn na Hotel Tokyo on 2023/10/18
Thank you very much for staying at Henn na Hotel Tokyo Hamamatsucho.We are very happy to hear that you were satisfied with your stay.We will continue to strive to be the hotel of choice for everyone. We look forward to seeing you again.

10/10 Excellent

Chihua

Stayed 1 night in Oct 2023
Response from Henna Hotel Tokyo Hamamatsucho on 2023/10/10
Thank you very much for staying at Henn na Hotel Tokyo Hamamatsucho.We would also like to thank you for your kind words and evaluation.We will continue to strive to be the hotel of choice for everyone. We look forward to seeing you again.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice little room with easy access to different train lines and Haneda monorail.
Stayed 10 nights in Sep 2023
Response from Henn na Hotel Tokyo on 2023/9/24
Thank you very much for staying at Henn na Hotel Tokyo Hamamatsucho.We will continue to strive to be the hotel of choice for everyone. We look forward to seeing you again.

10/10 Excellent

YUN CHU

Stayed 5 nights in Sep 2023
Response from Henn na Hotel Tokyo Hamamatsucho Manager on 2023/9/18
Thank you for staying at our hotel and sharing your review with us.We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.

10/10 Excellent

Po Lam Peter

Stayed 4 nights in Sep 2023
Response from Henna Hotel Tokyo Hamamatsucho on 2023/10/6
Thank you very much for staying at Henna Hotel Tokyo Hamamatsucho.Thank you again for your unparalleled evaluation of our hotel.We sincerely look forward to welcoming you again.Henna Hotel Tokyo Hamamatsucho

6/10 Okay

Addison

Liked: Amenities
The hotel was beautiful, decorated really well and laid out perfectly. The air con was amazing, exactly what was needed in such heat. After some reviews said the rooms were very small, I was surprised to find that the room was very spacious, with plenty of room for my suitcase and belongings. The bathroom was amazing! The shower and the bath were excellent! The bed was very hard but it turned out to be very comfortable. The pillow was not good. It was like a half-size beanbag and it made all my ear piercings hurt. Unfortunately the room was very dirty. There was thick dust in all the corners and edges, the desk needed a thorough cleaning in all the edges too.
Stayed 6 nights in Sep 2023
Response from Henn na Hotel Tokyo on 2023/9/14
Thank you very much for staying at Henn na Hotel Tokyo Hamamatsucho.Thank you for staying at Henn na hotel Tokyo Haneda. We appreciate that you took the time to input your valuable feedback.We sincerely apologize for the inconvenience caused to our guests due to the insufficient cleaning of the guest rooms. We have reported this to the relevant department and will work to review the cleaning staff's work and provide thorough guidance.We will continue to strive to be the hotel of choice for everyone. We look forward to seeing you again.

10/10 Excellent

Kwok Fai Godfrey, Markham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located with access to 3 different subway lines, and also monorail to/from the Haneda airport within 25 mins. Many shops and restaurants around. Hotel is well equipped with things you need for travelers. Very clean. Room is small but that's Tokyo standard. The LG Clothing Refresher is excellent.
Stayed 5 nights in Aug 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/8/19
Thank you for staying at our hotel and for sharing your review.I am very happy that you were satisfied with the location of our hotel.Thank you very much for your kind words and we promise to continue to provide the best service in the future.We will continue to strive to improve, so we are looking forward to seeing you again. thank you.Henn na Hotel Tokyo Hamamatsucho

10/10 Excellent

DC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and the ease of check in. Would stay again.
Stayed 1 night in Aug 2023
Response from Henn na Hotel Tokyo Hamamatsucho General Maneger on 2023/8/10
Thank you for staying at our hotel and sharing your review with us.We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.

10/10 Excellent

Chi Kien

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient
Response from Hen na Hotel Tokyo Hamamatsucho on 2023/7/25
Thank you again for sharing your comments on your stay with us and we hope you will return to our hotel again.

2/10 Terrible

Jennifer

Stayed 1 night in Jul 2023
Response from 変なホテル東京浜松町 支配人 on 2023/7/12
この度は変なホテル東京浜松町にご滞在いただき、ありがとうございます。ご満足いただけなかった点に関してはスタッフ一同共有し、ご滞在されますお客様が快適にお過ごしいただけますようスタッフ一同、努力をして参ります。

10/10 Excellent

Guifeng

Stayed 4 nights in Jul 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/7/29
Thank you for staying at Henn na Hotel Tokyo Hamamatsucho. We appreciate that you took the time to input your valuable feedback.

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, close to railway and metro, easy check in and out; the dry wash machine is a surprise
Stayed 3 nights in May 2023
Response from Henna Hotel Tokyo Hamamatsucho on 2023/6/9
Thank you for staying at our hotel and sharing your review with us.The Manager and Staff would like to thank you for the wonderful comments.Our warm hospitality awaits your return sometime soon.Thank you.Henna Hotel Tokyo Hamamatsucho

6/10 Okay

Sharon, Wellingborough

Liked: Cleanliness
Disliked: Staff & service
This property is convenient for Hamamatsucho station although currently due to a large construction project adjoining the station, it is about a 5 minutes walk through a hoarding tunnel to reach the Haneda monorail entrance. Luggage storage is disappointing: an unmanned small second floor room with medium-size lockers, underneath are lockable wires for larger cases. There were only two empty lockers left by later morning, one was broken and wouldn't lock. I used one locker and also locked up two suitcases in the only two remaining spaces. On my return in the afternoon, the locker opened, but neither suitcase wire would unlock despite the correct code (one I always use). It took the staff about 15 minutes to jimmy the locks with a master key to free my cases. The next disappointment was the rock-hard bed, which is literally a slab of 3 inch foam on a solid wooden base. Combined with the usual Japanese plastic bead pillow, I had an umcomfortable night. The window does open, the aircon worked well, there was a kettle and free wifi. There are no wakeup calls available. Cleanliness was adequate but not great (dust bunnies in corner by door). Convenient for access to monorail for my morning flight, but I wouldn't want to stay here otherwise.
Stayed 1 night in May 2023
Response from Hen na Hotel Tokyo Hamamatsucho on 2023/5/28
Dear. Ms Sharon Lascelles Thank you very much for using Henn na Hotel Tokyo Hamamatsucho.We apologize for the inconvenience caused to our customers that we could not unlock the locker with the input number when unlocking the luggage locker, and that it took a long time for the new staff to open the locker. In the future, we will check the locker key and train the staff so that customers can use it comfortably.We are looking forward to seeing you again when you come to Japan.Henn na Hotel Tokyo Hamamatsucho

8/10 Good

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from 変なホテル東京 浜松町 on 2023/5/29
この度は、変なホテル東京 浜松町でのご滞在先としてお選びいただき、誠にありがとうございます。ご感想をお寄せくださいましたこと厚く御礼申し上げます。引き続き、皆様に選ばれるホテルとなれるよう努めてまいります。 またのお越しを心よりお待ちいたしております。

8/10 Good

Mika

Stayed 4 nights in Apr 2023
Response from 変なホテル東京浜松町 支配人 on 2023/4/30
変なホテル東京 浜松町にご滞在いただきましてありがとうございます。何卒、今後とも変わらぬご愛顧を請け賜りますようお願い申し上げます。変なホテル 東京 浜松町

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The robots are reception are fun (they don't interact much but they are life like) We had a room on the 13th floor with a fantastic view of the Tokyo tower. Like most hotel rooms in Tokyo the room was quite small but all the amenities we're good and there was a massive TV screen. Easy access to the harbour ares and great views of the rainbow bridge. Trains to Odaiba. JR lines and metro all within easy reach and lots of nearby restaurants.
Stayed 4 nights in Apr 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/4/18
Thank you for staying at our hotel and sharing your review with us.We are delighted to know that you felt comfortable and was able to enjoyed the time you spent with us.We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.

8/10 Good

Kristen

Traveled with partner
Liked: Amenities, property conditions & facilities
Room was small but had all that we need for a quick stay in Tokyo. Convenient location to ride the monorail the next morning for Haneda Airport.
Stayed 1 night in Apr 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/4/15
Thank you very much for using Henn na Hotel Tokyo Hamamatsucho.Thank you again for your feedback.We look forward to welcoming you again next time.Henn na Hotel Tokyo Hamamatsucho

10/10 Excellent

Chien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and great place to stay. Highly recommended.
Stayed 1 night in Apr 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/4/12
Thank you very much for staying at Henn na Hotel Tokyo Hamamatsucho.Thank you again for your feedback.We look forward to welcoming you again next time.Henn na Hotel Tokyo Hamamatsucho

8/10 Good

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Low priced and convenient
The lacation was great. One does not have to change trains coming from either airport on the A line. The Daimon Station is very close to the hotel. The beds are extremely stiff and the rooms are small but I liked the in-room clothes steamer. The availability of laundry machines was very helpful. Great view of the Tokyo Tower. Great place to stay while in Tokyo.
Stayed 1 night in Mar 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/3/23
Thank you very much for using Henn na Hotel Tokyo Hamamatsucho.Thank you again for your feedback.We look forward to welcoming you again next time.Henn na Hotel Tokyo Hamamatsucho

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2023
Response from 変なホテル 東京 浜松町 on 2023/4/6
変なホテル東京 浜松町にご滞在いただきましてありがとうございます。何卒、今後とも変わらぬご愛顧を請け賜りますようお願い申し上げます。変なホテル 東京 浜松町

8/10 Good

Spencer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was a bit thin.
Stayed 1 night in Mar 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/3/17
Thank you very much for staying at Henn na Hotel Tokyo Hamamatsucho.We apologize again for the inconvenience caused.Regarding the points you pointed out, we will take them seriously as valuable opinions.We will take your feedback seriously and all the staff will work hard to improve, so please continue to support us.We sincerely hope that you will choose our hotel when you come to Tokyo again.Henn na Hotel Tokyo Hamamatsucho

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service hotel with minor flaws
Easy, no fuss service. Slight issue with taking my credit card for payment so I had to pay by cash. Room was clean in generally but that was a toothpick on the floor, assuming it was from a previous visitor. Overall it was a good experience.
Stayed 2 nights in Mar 2023
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/3/14
Thank you for staying at Henn na Hotel Tokyo Hamamatsucho.We are very sorry about a room cleaning.We have spoken to housekeepers so that it will not happen again.Thank you again for sharing your comments and we are looking forward to welcoming you again.Henn na Hotel Tokyo Hamamatsucho

10/10 Excellent

Nadine, Honolulu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of hotel is excellent. Pillows are flat so requested for additional pillows, but non available. Other than that, our stay at the hotel was great!
Response from Henn na Hotel Tokyo Hamamatsucho on 2023/1/15
Thank you very much for staying at Henn na Hotel Tokyo Hamamatsucho.Also, thank you very much for your feedback.As you can see in the comments, our guests enjoy the convenient location.We sincerely apologize for not being able to meet your request this time.We will continue to make efforts to create a hotel where our customers can spend their time comfortably.All the staff are looking forward to welcoming you to our hotel.

10/10 Excellent

Umesh

Stayed 1 night in Jan 2023
Response from Henn na Hotel Tokyo Hamamatsucho General Maneger on 2023/2/9
Thank you very much for choosing Henn na hotel Tokyo Hamamatsucho for your stay, and for taking the time to give us your valuable comments. We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.

8/10 Good

Robert, Beaverton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk consists of 2 robots that look like humans. They only talk in Japanese so I had to work directly with a real human staff. The rooms are incredibly small, I didn't even have space for my suitcase on the floor. However, the location is perfect for Haneda Airport access.

10/10 Excellent

Lothar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Stay, Though Not Without Quirks
The room was nice, clean, and cozy. It was near the train station and was conveniently surrounded by small pubs/restaurants and a family mart. The check-in process was a bit strange, however, as I was first greeted by 2 odd looking robots, and after fully paying everything online up front (including Taxes & Fees), they required a 300 yen extra charge for me to pay for a "Tokyo Tax." Of course 300 yen is a small matter, but I would have rather they included that in the room fee since I've already paid for Taxes & Fees through Hotel.com (the last thing I'd want to be bothered about after a long immigration/journey is this). The room may be a bit snug for 2, but it was comfortable enough for 1. They also included a nice LG Steam Styler in each room. I was a bit disappointed at the end when, upon check-out, I asked the staff if I could leave my luggage for 24 hours, as I would return the next day from Osaka and re-check in to a new room at the same hotel again. However, to my disappointment, they said I could only leave the luggage if I am intending to pick it up the same day. Anyways, because of this, I decided I will return to Tokyo and find myself staying at another hotel. For the price and convenience, there are many other hotels in the area. All in all, it was still a good experience staying here, and I guess for the star rating, I can't complain much and can't expect much. If the price goes any higher (over $100 usd/night) though, I would definitely reconsider.
Stayed 3 nights in Nov 2022