Overall is good! Insufficient manpower durning breakfast hours, others are perfect!
Yung yee
於 2023 年 5 月住了 3 晚
2/10 很糟糕
Ming-Hui
家庭旅遊
2023年5月18日
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
早知道當時應該選希爾頓飯店
第一次在日本飯店,碰到前檯check in 的服務人員態度很差,不論對客人和同事對話急躁高傲。(我當場非常生氣的告訴Ms姓神的小姐)。
其實我當場忘了再告訴她,她在歸還我們三人的台灣護照的時候,不是用遞的而是用丟在枱上,這讓我非常不舒服。
更扯的是,第二天房務清潔結束,有工作人員按電鈴,說要檢查我們房間住房人數。
Ming-Hui
於 2023 年 5 月住了 1 晚
Front manager Atsumi Naito 於 2023年5月19日回覆
Thank you very much for staying at GRAND NIKKO TOKYO BAY MAIHAMA.We apologize that we were unable to meet your expectations as we were looking forward to spending time at TOKYO Disney RESORT.This time, the staff in charge of check-in used a strong tone during the guidance, and I deeply apologize for making you feel uncomfortable.We have instructed the staff in charge to be very careful and strive to improve, so please accept our sincere apologies.In the future, we will instruct all staff to be careful and thoroughly prevent recurrence.Thank you very much for your valuable opinion.