Ascott Tianhe hotels

"Room was big. Service good "

"Luxury hotel"

"It’s very nice hotel and luxury I like it"

"The hotel is centrally located, close to East Railway station and walkable to the main shopping centres. Service is excellent and the staff is super helpful. I will definitely stay in this hotel again the next time we visit Guangzhou."

"We stopped by Guangzhou for 2 days on our way into Chongqing. Decided to stay at the Sheraton Guangzhou. I am in the hospitality industry and appreciate great service. The staff at the Sheraton was very accommodating, friendly, and knowledgeable. A couple of things that stood out to me was: First: I mispalced my wallet, and was out having dinner with friends. Called the hotel and gave them permissions to enter my room to check if it was there. The manager went out of their way to ensure they found it. So i could enjoy my time out without having to make the trek back. Second, We left the "Do not disturb" sign as we didnt need our room made up for only 2 day stay. They called to make sure we were okay, and asked if we needed anything. We travel a lot! Like i mean a lot! Never ever have i had a hotel front desk team do this. The customer service level and the care is beyond the next level. We highly recommended the Sheraton Guangzhou. Great job to the management team in training your staff. "

"excellent "

"Amazing property. Great food and great service. "

"The staff was very friendly and welcoming throughout our stay. The rooms were spacious, clean, and comfortable, making it easy to relax. Housekeeping did an excellent job, and the laundry service was truly impeccable. The only downside was the breakfast buffet—options were sometimes limited for vegetarians who do not eat eggs. Aside from that, it was a very pleasant stay and I would recommend the hotel"

"Staff is super helpful. "