天河 5 星級飯店

「The front desk staff is very helpful. Very cozy room and nice bed. Also a very good location for me to walk to the mall.」

「今次住宿係我第一次俾不滿意的評語，我用5星級酒店的價錢，竟然入住一個只係5級地段的三至四星服務及設施的洒店。 1）入住前已經安排一個比較寧靜及私隱房間的位置。得到的是相反. 2）房間隔音非常之差，基本上隔籬房傾偈完全清楚聽得到。 3）房間電動窗簾竟然一按就壞，雖然只係沙簾。 4）房間大毛巾只係安排2套。 5）洒店員工服務水平真係好一般，只能達4星級。特別早餐時段，冇熱情招呼，離開又冇反應。 在國內¥2000元以上的洒店應該是非一般服務態度及體驗，但係在廣州文華東方酒店，絕對不能感受到。」

「服务很好让人难忘」

「Perfect location! You can access multiple shopping malls through the hotel's basement, and there’s endless food nearby, whether you want fine dining or casual eats. Huge shout-out to the staff—they were so responsive when I needed a room change and a laundry fix. The breakfast has tons of healthy picks, and despite the hotel's size, it never feels packed or busy. Awesome value for money.」