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"It was fast check in and friendly stuff."

" I was given a completely different room by the staff when I checked in, so different from the one I booked from Expedia. Yes it had a pool view, yes it had a king bed, but the unit was very dated and old unlike the picture from Expedia. the manager knew it was midnight already so it’s too late to cancel everything at that point, she just said “I don’t have anything available”. It was devastating. Drove all the way to Orlando almost 16hrs just to sleep in a condo that was totally different from what I booked was devastating and I travelled with my kid. "

"The rooms was very dirty "

"Disappointing Poor customer service, overpriced all around from restaurants to services - doesn’t justify the ranking & prices"

"Loved the breakfast buffet! Carpets in hallways could have been vacuumed more often. Overall staff was nice and good place to stay on the beach!!! By far best service in the dining area for breakfast and food was delicious! "

"None"

"Great room! We could hear roosters starting around 3 am, even from the fourth floor, but that seems to be part of the usual Key West experience. Overall, it was a great place to stay."

"The property is clean but OLD and needs a facelift! The location was the main reason and lobby was nice but as you get to the elevator u feel it’s old hotel and once u get to the room u feel like you have been exported back in time as the carpet is old, furniture is old. Doors and windows are NOT soundproof and the walls are thin .., you can hear other people passing by or in the next rooms 🙈"

"Good"