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關島希爾頓度假酒店的評分

4 out of 5
關島希爾頓度假酒店
202 Hilton Road, Tumon Bay, Tamuning

評論

8.0

非常好

10 分，有夠讚；1000 則評論中有 332 則" "
8 分，不錯哦；1000 則評論中有 420 則" "
6 分，一般般；1000 則評論中有 142 則" "
4 分，不太好；1000 則評論中有 73 則" "
2 分，很糟糕；1000 則評論中有 33 則" "

8.0/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

7.4/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

KUAN CHIEH

於 2023 年 7 月住了 2 晚

10/10 有夠讚

Hsiao wen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
希爾頓讚
海景房看出去的海景真的很美
於 2020 年 3 月住了 4 晚
Hilton Guam 於 2020年3月17日回覆
Dear Hsiao, Thank you for sharing your experience with us. We're glad to hear that you enjoyed the ocean view from your room. We wish to welcome you back to the hotel soon. Thank you, Hilton Guam

4/10 不太好

LIN

情侶出遊
喜歡：員工素質
房間廁所不通 洗完澡全部淹水 有待改進
於 2019 年 12 月住了 3 晚
Hilton Guam 於 2020年1月2日回覆
Dear Lin, Thank you for sharing your comments with us. We do apologize regarding the inconvenience in the bathroom. Your comments will be shared with the departments concerned in order to better guest satisfaction. We wish to welcome you back to the hotel soon. Thank you, Hilton Guam

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度和員工素質
不喜歡：設施服務
於 2019 年 11 月住了 4 晚
Hilton Guam 於 2019年12月9日回覆
Hafa Adai, Thank you for sharing your rating with us. We're happy to hear that you had a pleasant stay and wish to welcome you back to the hotel soon. Thank you, Hilton Guam

10/10 有夠讚

Shou-Ting

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 10 晚
Hilton Guam 於 2019年11月1日回覆
Dear Shou-Ting, Thank you for sharing your rating with us. We're glad to hear that you had a pleasant experience and wish to welcome you back to the hotel soon. Thank you, Hilton Guam

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
於 2019 年 10 月住了 2 晚
Hilton Guam 於 2019年10月24日回覆
Hafa Adai, Thank you for sharing your rating with us. We're happy to hear you had a wonderful experience and wish to welcome you back to the hotel soon. Thank you, Hilton Guam

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和設施服務
離杜夢灣很近，離Mall有些距離
於 2019 年 8 月住了 4 晚
Hilton Guam 於 2019年8月26日回覆
Hafa Adai, Thank you for sharing your comments with us. We hope that getting around wasn't much of a hassle. Our team wishes to welcome you back to the hotel soon. Thank you, Hilton Guam

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
位置不错，虽然是杜梦湾最里面的酒店，但海滩确实漂亮，很多鱼群。房间设施比较旧，但还算干净，是五星酒店里价格最实际的。
於 2019 年 8 月住了 1 晚
Hilton Guam 於 2019年8月26日回覆
Hafa Adai! Thank you for choosing the Hilton Guam Resort & Spa as your place of stay during your travels. We're happy to hear that you had an amazing time with us and enjoyed the beach. Our team wishes to welcome you back to the hotel soon. Thank you, Hilton Guam

8/10 不錯哦

YUNG CHANG

喜歡：整潔度和住宿環境和硬體
Located at Tumon Bay area, which has a really nice view. Next to the Ipao beach park , which is great for snorkeling. There are a lot of facilities in this hotel, the pools are great, and the front desk is helpful, breakfast time can be extended till 12 o'clock...The only thing I don't like is, I had to wait and ask for three times for room service.
於 2019 年 6 月住了 5 晚
Hilton Guam 於 2019年7月15日回覆
Dear Yung Chang, Thank you for choosing the Hilton Guam Resort & Spa as your place of stay during your travels. We're happy to hear that you enjoyed the different facilities to make your stay more pleasant. Our team wishes to welcome you back soon. Thank you, Hilton Guam

10/10 有夠讚

KKC，日本

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
酒店職員很友善，房間整潔，海景非常漂亮，沙灘就在樓下，水清沙幼，很多魚，泳池也很好，餐廳也好吃，非常好的住宿體驗。
於 2019 年 6 月住了 5 晚
Hilton Guam 於 2019年7月1日回覆
Dear KKC, Thank you for sharing your experience with us. We're happy to hear that your stay here with us was great! Thank you for dining with us and for taking advantage of the different facilities available to make your stay a memorable one. Our team wishes to welcome you back to the hotel soon. Thank you, Hilton Guam

10/10 有夠讚

HSIYA，塔穆寧,關島

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
度假放鬆的好地方,有私人沙灘可以浮潛
於 2019 年 6 月住了 4 晚
Hilton Guam 於 2019年6月17日回覆
Hafa Adai Hsiya, Thank you for choosing the Hilton Guam Resort & Spa. We're delighted to hear that your experience with us was wonderful. We're also happy to hear that you got to take advantage of the beach and enjoyed the sea life! The sea life is absolutely beautiful. Our team wishes to welcome you back to the hotel soon. Thank you, Hilton Guam

10/10 有夠讚

ChingHsuan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 5 晚
Hilton Guam 於 2019年6月17日回覆
Hafa Adai ChingHsuan, Thank you for sharing your rating with us. We're glad to hear that you had a great experience and wish to welcome you back to the hotel soon. Thank you, Hilton Guam

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
輪椅入住經驗
因腳傷這次出國全程使用輪椅。無障礙設施很ok,雖然不是新飯店但內部都有重新裝修並不會老舊，大廳還有提供免費的微波爐可以加熱食物，整體很滿意。
於 2019 年 5 月住了 5 晚
Hilton Guam 於 2019年6月3日回覆
Hafa Adai, Thank you for sharing your comments with us. We're happy to hear that you had a great time and wish to welcome you back to the hotel soon. Thank you, Hilton Guam

10/10 有夠讚

PO-HSIU

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 2 晚
Hilton Guam 於 2019年5月28日回覆
Hafa Adai Po-Hsiu, Thank you for sharing your rating with us. We're glad to hear that you had a great experience and wish to welcome you back soon. Thank you, Hilton Guam

4/10 不太好

Albee，Taipei

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
酒吧和沙灘很美，飯店人員都很友善親切 房間內部陳舊，有在床頭牆板上看到很多不知名的小小蟲子
於 2019 年 5 月住了 3 晚
Hilton Guam 於 2019年5月20日回覆
Dear Albee, Thank you for sharing your experience with us. We're happy to hear that you enjoyed the beach and the Tree Bar. We would like to apologize for the incident that happened during your stay in the room. Your comments will be shared with the departments concerned in order to better guest satisfaction. We wish to welcome you back to the hotel soon. Thank you, Hilton Guam

10/10 有夠讚

Chialin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 2 晚
Hilton Guam 於 2019年5月6日回覆
Hafa Adai Chialin, Thank you for sharing your rating with us. We’re happy to hear that you had a great experience and wish to welcome you back to the hotel soon. Thank you, Hilton Guam

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 3 晚
Hilton Guam 於 2019年1月28日回覆
Hafa Adai, Thank you for choosing the Hilton Guam Resort & Spa as your place of stay during your travels. We're happy to hear that you had a great time with us and wish to welcome you back to the hotel soon. Thank you, Hilton Guam

8/10 不錯哦

Chanty

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
不錯的飯店
從像詐騙的皇家蘭花逃到希爾頓，像從地獄到天堂。
於 2019 年 1 月住了 3 晚
Hilton Guam 於 2019年1月28日回覆
Dear Chanty, Thank you for choosing the Hilton Guam Resort & Spa as your place of stay during your travels. We're happy to hear that you had a great time with us and wish to welcome you back to the hotel soon. Thank you, Hilton Guam

8/10 不錯哦

diyan

喜歡：整潔度、員工素質和客房舒適度
非常喜歡飯店的無邊際泳池 可是我預定的是兩張雙人床 最後住到的是兩張單人床 感到不太舒服
於 2019 年 1 月住了 2 晚
Hilton Guam 於 2019年1月18日回覆
Dear Diyan, We're happy to hear that you enjoyed the Water Park. Thank you for sharing your experiencewith us. We wish to welcome you back to the hotel soon. Thank you, Hilton Guam

6/10 一般般

fu-yung

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
我帶老婆小孩入住，在綱站上付了錢含三客早餐，但入住時飯店只给我兩客早餐，僅管我顯示出網頁給承辦的櫃台人員看，她仍然用敷衍且不客氣的態度對待我們叫我們跟HOTELS要回我們的早餐，再則加一個小孩早餐要美金27.5元真是貴到離普
於 2019 年 1 月住了 2 晚
Hilton Guam 於 2019年1月28日回覆
Hello, Thank you for sharing your experience with us.We do apologize that your stay was not to your satisfaction. Your comments will be shared with the departments concerned in order to better guest satisfaction. Our team wishes to welcome you back to the hotel soon. Thank you, Hilton Guam

4/10 不太好

Kai Ming

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2018 年 11 月住了 1 晚
Hilton Guam 於 2018年11月29日回覆
Dear Kai Ming, Thank you for sharing your rating with us. We do apologize that your stay was not to your satisfaction. Your rating will be shared with our team to ensure guest satisfaction. We wish to welcome you back to the hotel. Thank you, Hilton Guam

8/10 不錯哦

jo，HONG KONG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
-早上到達洒店，男職員告之不能提早入住，說中干12:00才再來。我們到12:00 再往前台，女職員毫無表情/笑容說不能提前入房，要侯至15:00。(那為什麼之前男職員叫我們12:00 回來呢）到15:00 辦理登記的另一位接待女職員笑容親切有礼。行李寄放處大叔也很親切幫助有礼。 -- 房內乾淨，整體好好，睡得很舒服。 -- 樓下行出泳池外就是淺灘，給我不懂游水的很適合，有魚仔，水清澈，十分喜歡。 -- 早餐選擇超少，不推薦。 -- 下次去仍會選擇這間
於 2018 年 11 月住了 2 晚
Hilton Guam 於 2018年11月29日回覆
Dear Jo, Thank you for sharing your experience with us. We do apologize regarding the inconvenience and your experience while checking in. Your comments will be shared with the departments concerned in order to better guest satisfaction. Our team wishes to welcome you back to the hotel soon. Thank you, Hilton Guam

6/10 一般般

真實旅客

喜歡：員工素質和住宿環境和硬體
於 2018 年 10 月住了 4 晚
Hilton Guam 於 2018年11月16日回覆
Hafa Adai, From your rating, we apologize that your stay was not to your satisfaction. We do hope you will allow us to welcome you back to the hotel. Thank you, Hilton Guam Resort & Spa Team

4/10 不太好

真實旅客

於 2018 年 10 月住了 6 晚
Hilton Guam 於 2018年11月16日回覆
Hafa Adai, From your rating, we apologize that your stay was not to your satisfaction. We do hope you will allow us to welcome you back to the hotel. Thank you, Hilton Guam Resort & Spa Team

6/10 一般般

真實旅客

The first day I checked in, they told me the internet was free. When I checked out, I had to ask them to remove the $15 internet fees, so be aware of the chargers. First night, the water temperature was not stable. The second day, we got a note saying during our third day of staying, there will be no hot water from 9am -4pm. So we decided to not use the the pool during that time and head outside, but then there was "rain" cause it's raining season in Guam... We had to get back to the hotel but with no hot water to shower... So we decide to watch tv in the room, but then cable was down. Wifi was down and phone was down. I had walk all the way to the front desk in my wet clothes, to ask them to fix the interenet tv service. I have stayed in other Hiltons with good memory and comfort, but, if I ever plan a trip to Guam again, I will probably give other hotel a try.
於 2018 年 9 月住了 3 晚

8/10 不錯哦

Leo，Guma

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒的飯店
很棒的飯店有私人的海邊不用跟其他飯店共用,有很多泳池可以用，還有發呆亭可以用，教堂拍起來很美，早餐可以吃自助或是吃簡餐可以自己選擇。
於 2018 年 6 月住了 5 晚
Hilton Guam 於 2018年7月23日回覆
Dear Leo, Thank you for sharing your experience with us on Expedia. We are happy to hear that you had an awesome experience. Our team wishes to welcome you back to the hotel soon. Thank you, Hilton Guam

6/10 一般般

Vincent，HK

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
不會有下次，因為房間比較污穢
於 2018 年 6 月住了 4 晚
Hilton Guam 於 2018年7月23日回覆
Dear Vincent, Thank you for sharing your experience with us. Your comments will be shared with the departments concerned in order to better guest satisfaction. We wish to welcome you back to the hotel soon. Thank you, Hilton Guam

8/10 不錯哦

Emma，Taiwan

喜歡：整潔度、員工素質和客房舒適度
Nice hotel closed to the beach
The view from the hote is quite nice, infinity pool and coral beach are the features of hotel
於 2018 年 5 月住了 4 晚
Hilton Guam 於 2018年6月4日回覆
Hi Emma, Thank you for commenting on Expedia regarding your experience. We are happy to hear that you found the water activities quite exciting. For your next visit, we recommend that you also try our kiosk, which is located beach side -- they provide different water activities for rent from kayaks, paddle boards, and more. Our team wishes to welcome you back to the hotel soon. Thank you, Hilton Guam Team

10/10 有夠讚

HSIENTSO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quiet with privacy, not far from town center!
A little bit old especially the bathroom, other facilities are good. Near beach with quiet environment. Not really far from town center.
於 2018 年 3 月住了 4 晚

8/10 不錯哦

Eiko，Taiwan

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Good View
漂亮的風景與環境， 教堂也漂亮， 我來第二次了。
於 2018 年 3 月住了 3 晚

10/10 有夠讚

Suzanne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 3 月住了 4 晚

8/10 不錯哦

YAPING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
景色很棒
就是地點偏遠一點以外其他都不錯
於 2017 年 6 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Sesame，HK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
靠近海灘，海灘浮潛多魚！
酒店客房比較大，洗手間亦寬敞， 有幾個泳池 其中無邊際泳池景色開揚，有一條滑梯適合小朋友玩耍，酒店下面沙灘可以立即浮潛，魚多。 但酒店房間上網要收費，另外早餐亦一般。

8/10 不錯哦

Kennis，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
我哋book海景, 但不是全海景, 在側邊的海景, 酒店浴室比較舊, 房間都幾大間, 張床幾舒適。
我哋book 海景 但只是給了側邊的海景房, 酒店房間幾大間, 張床幾舒適 ,但浴室比較陳舊。樓下食早餐buffet 幾多嘢食, 酒店樓下泳池, 睇到情人有海天一色的泳池。 泳池行落去就是石灘, 好多魚遊來游去。 若是喜歡浮潛, 這間是不錯的選擇。
Fish
酒店泳池和樓下的石灘.

8/10 不錯哦

siu leung Stanley

喜歡：員工素質和住宿環境和硬體
休閒，免費車位充足！
位置距離旺區約5-10分鐘車，非常優靜！休息好選擇，酒店免費停車場充足，租車旅遊一流，泳池面向無敵海景，令人心情放鬆。整體滿意，只是酒店較陳舊。

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

不喜歡：住宿環境和硬體
睡床十分舒適但酒店陳舊，而且早餐太差

2/10 很糟糕

YKH，hong kong

不喜歡：整潔度、員工素質和客房舒適度
房間衞生情度很差
職員態度及為客人解決問題能力極差及無禮貌！酒店設施尚可，但房間清潔度欠佳, 在房間內隨時看到的曱甴，明顯衞生情度極差！旅程完畢後再次向酒店投訴，酒店職員並無正面處理投訴，並沒有作出回覆，令本人對這間所謂五星老牌酒店極之失望！
房間內隨處可見的曱甴

10/10 有夠讚

Chi Wing

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel
had a great time here

10/10 有夠讚

Chi Wing

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great
Had a great time @ Hilton!!

8/10 不錯哦

YIN LAM

喜歡：整潔度、住宿環境和硬體和客房舒適度
Remote location
It's the most remote hotel along the hotel road in Guam and it took two buses to get to the supermarket K-mart. Some staff are very professional while some doesn't. The same question had resulted in three different answers when I asked different people in the reception. Other than that, everything is perfect.

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
客房不新，但算整洁。有免费shuttle bus去DFS。酒店可以免费彩色打印，某些楼层还有茶水间可以玩棋牌。

6/10 一般般

Hao yuan

定的是海景房，但因住客率太滿換到邊間去，讓人傻眼

8/10 不錯哦

Crystal，hong kong

喜歡：整潔度和客房舒適度
非常適合渡假
房間設施不算新，但整潔舒適。酒店泳池可飽覽杜夢灣，沿泳池出去便是杜夢灣海灘，海水清澈，魚的種類及數量非常多，適合浮潛。享用了Spa，專業舒適。房間大，適合一家大小。自駕的話停車場很大，亦便利隨時進出，離酒店5分鐘車程有24小時營業的Kmart, 方便隨時shopping

8/10 不錯哦

Hygeia，Taipei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
景觀美麗的舒適飯店
飯店較舊但維持良好，床很舒適，環境寧靜，員工友善，景觀極好，海灘就在正後方，很適合闔家大小或蜜月旅行入住。有些評論說地點較偏遠，但實際走訪其實交通頗方便車班很多，步行在15分鐘內可到達PIC周圍(有許多餐廳與ABC store)，飯店的海鮮餐廳亦相當新鮮美味，值得推薦。

10/10 有夠讚

Paul

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beach access and great snorkeling, nice pools/pool area
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Terry

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Tasi Suites had nice amenities. The staff at the Tasi Check In desk were very professional and polite. The room was nice and had a great view.
於 2024 年 4 月住了 1 晚
Hilton Guam Resort & Spa 於 2024年4月15日回覆
Håfa Adai Terry,Thank you for the fantastic review! We're delighted to hear that you enjoyed your stay at the Tasi Suites with its amenities and the beautiful view from your room. It’s wonderful to know that our staff made a positive impression with their professionalism and politeness.We hope to have the pleasure of hosting you again soon for another excellent experience at Hilton Guam Resort & Spa.Thank you and Si Yu’os Ma'åse,The Hilton Guam Resort & Spa Team