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雪梨星之大飯店及公寓的評分

5 out of 5
雪梨星之大飯店及公寓
80 Pyrmont Street, Pyrmont, NSW

評論

8.8

有夠讚

10 分，有夠讚；1002 則評論中有 674 則" "
8 分，不錯哦；1002 則評論中有 168 則" "
6 分，一般般；1002 則評論中有 81 則" "
4 分，不太好；1002 則評論中有 41 則" "
2 分，很糟糕；1002 則評論中有 38 則" "

9.0/10

整潔度

9.0/10

員工素質

9.2/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

6/10 一般般

Wing Sze Camille

於 2022 年 4 月住了 1 晚

10/10 有夠讚

yee way

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 1 晚

8/10 不錯哦

Sarah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Have stayed here a few times and it’s always good. We were given a room this time with a broken blind and they switched us rooms straight away with no hassle. The only thing I noticed was the standard of housekeeping. The rooms seem like they were rushed through with not enough towels, beds made sloppy and not restocking bathroom supplies adequately. Is saying that though we called for more towels and supplies and they were bought up with no hassle and very quick.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Sanjeev

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Samantha

H
於 2024 年 4 月住了 4 晚

8/10 不錯哦

LARRY

情侶出遊
Nice property. Good location.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Grace

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very convenient and the food options were great
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Tony

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Kylie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The service at the front desk was amazing. Room upgrade was exceptional. Overall, it was an amazing, luxurious experience! Thank you so much

10/10 有夠讚

Peter

喜歡：整潔度、員工素質和住宿環境和硬體
y
於 2024 年 3 月住了 1 晚
Georges Matar , Assistant Front Office Manager 於 2024年3月16日回覆
Dear PeterThank you for choosing to stay with us here at The Star Grand Hotel and Residences.Thank you for providing your helpful feedback, we will make sure that your feedback will be passed to the team. It is wonderful to hear you enjoyed your experience at The Star Grand and we very much look forward to welcoming you back again soon.

10/10 有夠讚

Hollie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had the best stay for our 10 year anniversary. Merry made check in a breeze and even gave us a very generous room upgrade which made the night even more special. Thank you Merry & the team at the Star for giving two very tired parents a night to remember!
於 2024 年 3 月住了 1 晚
Georges Matar , Assistant Front Office Manager 於 2024年3月16日回覆
Dear Hollie,Thank you for choosing to stay with us here at The Star Grand Hotel and Residences.Thank you for providing your helpful feedback, we will make sure that your feedback will be passed to the team. It is wonderful to hear you enjoyed your experience at The Star Grand and we very much look forward to welcoming you back again soon.

10/10 有夠讚

nathan

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jason

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Great location and lovely spacious rooms.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

John

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Georges Matar , Assistant Front Office Manager 於 2024年3月16日回覆
Dear John,Thank you for taking the time and provide a 5-star review.We are delighted to hear about your wonderful experience with us and appreciate your team recognition for their hard work. Your feedback will be pass to the team.Looking forward to seeing you in the near future

10/10 有夠讚

John

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Large comfy beds ensure a great night sleep! Service staff are brilliant and attentive to guests needs.
於 2024 年 2 月住了 5 晚

6/10 一般般

amanda

團體旅遊
喜歡：整潔度和員工素質
Hotel was average. Shower head broke during our stay and they did attend to it swiftly.
於 2024 年 2 月住了 4 晚

10/10 有夠讚

Brigitte

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚

10/10 有夠讚

michael

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
check in staff amazing great fantastic harbour view great weekend
於 2024 年 2 月住了 2 晚

6/10 一般般

Daniel

喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

darrin

喜歡：設施服務
Best upgrade Fantastic room
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Katrina

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Chloe

於 2024 年 1 月住了 5 晚

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
조금 더 청결했으면......
매일 바퀴벌레를 잡았습니다. 방 안에 먼지가 많습니다.
於 2024 年 1 月住了 4 晚

6/10 一般般

Matthew

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Shanene

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Nichole

喜歡：整潔度、員工素質和住宿環境和硬體
Property was amazing
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Belinda

於 2024 年 1 月住了 1 晚

6/10 一般般

Orianna

不喜歡：整潔度和住宿環境和硬體
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Jo

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My grandson's wish to stay at a hotel "like Kevin in the Home Alone movie" was more than fulfilled with our stay. It was fantastic. In his words " The auto opening lid on the toilet, auto flushing, big pool, big tv, big bed, yummy brekky & friendly people(staff) were much better than the movie. Myself, it was the best stay I have ever experienced & Beautiful Memories with my grandson I will always remember. We would both really recommend "The Star".
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Sul King

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Good
Overall experience is good. The hotel is a bit old. Time for maintenance.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Min

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
really good experience with the star.
於 2024 年 1 月住了 4 晚

10/10 有夠讚

David

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Chenchira

喜歡：整潔度和員工素質
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Steven

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 1 月住了 4 晚

4/10 不太好

Rebecca

不喜歡：員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

4/10 不太好

真實旅客

No hot tube
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Sascha

喜歡：整潔度、員工素質和住宿環境和硬體
Nice and big Room with a beautiful View. Only the Pool was disappointing. It definetaly was not like it looked on the Website. And there was not really (like announced) a Pool Bar. It was a Counter with Drinks. The Casino is cool. And you can get easily with a train to the Airport.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Nicholas

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We love the spa and bed
於 2024 年 1 月住了 1 晚

4/10 不太好

David

不喜歡：整潔度和住宿環境和硬體
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Leo

於 2024 年 1 月住了 2 晚

10/10 有夠讚

Maria

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Brooke

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Dann

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Zhu

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good experience
於 2023 年 12 月住了 1 晚

8/10 不錯哦

lotto

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚

6/10 一般般

Dominique

情侶出遊
喜歡：整潔度和員工素質
Honestly felt kind of let down by the experience at The Star. Firstly upon check in our room was not ready which was fine as we were early. Were told we would receive a text when it was ready. Never got a text so headed back after a couple of hours to ask. Was told that I would need to line up in the check in line that was 30-40 people deep just to ask the question. When I said that I’d already done that once and wasn’t keen to spend an hour in a line to ask a question I was told that the room was in fact ready. The room at first glance was lovely. Opened the window to what should have been an amazing view of the city/bridge only to see that the glass was so filthy that we could hardly see anything. Other things that were below par in terms of the room were that the glasses in our bathroom had the sanitary cover over them but when we actually picked them up one had water in it and lip marks on the side. Really gross. The other glasses in the room that we used were never changed in the three days we were there. Breakfast at the Harvest Buffet was ok but not the standard of a five star hotel by any stretch. Coffee from self serve machine. Paper cups for juice. You are not seated by a host, just told to go find your own table which is a feat in itself trying to work out if a table is free or not or finding one that didn’t have someone’s leftovers still on it. Food was just ok. The place is charging a premium price but unfortunately not delivering a premium product.
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Anabel，Wetherill Park

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We always book a room here at the Star whenever we watch a play at the Lyric Theatre. It is very conveniently connected to the hotel. The hotel also has its own Metro rail station which can connect you to pretty much anywhere in the Sydney CBD. Plenty of dining options within the hotel as well. Plenty of restaurant to choose from and there’s also a mini food court for the general public. It gets a bit crowded later in the day, till later in the night when the Casino is in full throttle. You can also easily walk around the darling harbour and pyrmont area.
於 2023 年 12 月住了 3 晚

2/10 很糟糕

Aneeta

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
It’s not worth money They gave me dirty plates . They was so much dusty in the room I told the manager and he didn’t help at all he was rude to me it’s horrible
於 2023 年 12 月住了 2 晚
Georges Matar , Assistant Front Office Manager 於 2024年1月5日回覆
Thank you for taking the time to share your experience during your recent stay at our hotel. We truly appreciate your feedback and are deeply sorry for the inconveniences you encountered, Your observations regarding our customer service are invaluable to us. We genuinely regret that we did not meet your expectations in this regard. We are dedicated to providing exceptional service to all our guests, and your feedback will serve as a catalyst for improvements within our team. Rest assured, we are taking your comments seriously and will use them to enhance the experience we provide to our valued guests.Once again, please accept our apologies for the inconvenience you faced. We are grateful for your candid feedback, as it helps us to continually improve and ensure that all our guests have a pleasant and comfortable stay. Your comments will not go unheard, and we hope you will give us another chance to exceed your expectations in the future.Warm regards,

10/10 有夠讚

shanul

於 2023 年 12 月住了 1 晚

6/10 一般般

Michael

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2023 年 12 月住了 3 晚