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雷潔斯雪梨港飯店的評分

4 out of 5
雷潔斯雪梨港飯店
55 George Street, The Rocks, NSW

評論

8.4

非常好

10 分，有夠讚；1003 則評論中有 462 則" "
8 分，不錯哦；1003 則評論中有 315 則" "
6 分，一般般；1003 則評論中有 135 則" "
4 分，不太好；1003 則評論中有 75 則" "
2 分，很糟糕；1003 則評論中有 16 則" "

8.6/10

整潔度

8.8/10

員工素質

7.8/10

設施服務

7.6/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Lai yung

團體旅遊
非常方便，好好
於 2024 年 2 月住了 2 晚
Sandra 於 2024年3月26日回覆
Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

6/10 一般般

Rabindra

喜歡：員工素質
不喜歡：住宿環境和硬體
Located near the Harbour was excellent but the facilities of the hotel was only decent. It felt over priced for the facilities available. Torn bedsheets, bare empty rooms and corridors definitely needing an upgrade, it feels quite run down. However, the staff were excellent.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Shane

於 2024 年 4 月住了 1 晚
res 於 2024年4月29日回覆
Dear Shane,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations Manager

8/10 不錯哦

Leslee，Palm Coast

團體旅遊
喜歡：整潔度和員工素質
Spartan but great location. If you are the bougie type, not the hotel for you. Walking distance to fun stuff. Hotel is clean and old fashioned, pleasant.
於 2024 年 3 月住了 2 晚
res 於 2024年4月30日回覆
Dear LesleeThank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.

10/10 有夠讚

TAKASHI

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
res 於 2024年4月30日回覆
Dear TakashiThank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.

8/10 不錯哦

Aoife

喜歡：員工素質
於 2024 年 4 月住了 5 晚
res 於 2024年4月26日回覆
Dear AoifeThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations Manager

8/10 不錯哦

Charlie

家庭旅遊
喜歡：整潔度
Great location
於 2024 年 4 月住了 3 晚
res 於 2024年4月30日回覆
Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.

4/10 不太好

Luca-Sophie

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
the property is quite old, the bathroom and interior are outdated and battered, but clean. the windows can't be opened (at least in our room, there is only AC) and the whirlpool on the roof is not working. I have still no answer on an email inquiry because of something I forgot at the hotel. Not the customer service I expected for this price.
於 2024 年 4 月住了 1 晚
res 於 2024年4月22日回覆
Dear LucaProviding all of our guests with a memorable stay at Sydney Harbour Hotel is what we strive for each day, and I am saddened to read that we have missed the mark on this occasion. I would like to talk with you further to allow me to gather some more information on your stay and your room type. Please let me know the best contact details for you or feel free to contact me directly.I look forward to hearing from you LucaReservations Manager

6/10 一般般

Jill

情侶出遊
Staff were lovely. Building needs an update. Hotel have billed us for stay even though paid Expedia!
於 2024 年 4 月住了 2 晚
res 於 2024年4月22日回覆
Dear JillThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations Manager

8/10 不錯哦

Scott，Chisholm

團體旅遊
喜歡：整潔度、員工素質和設施服務
Very dated, but kept up well. Great staffing and very friendly.
於 2024 年 4 月住了 1 晚
res 於 2024年4月15日回覆
Dear Scott,Thank you it was wonderful to welcome you to Sydney Harbour Hotel and thank for you this glowing review. We certainly are very proud of the wonderful customer serviceWe look forward to welcoming you back in the near future.Kind regards Reservations

8/10 不錯哦

NICOLA

情侶出遊, 團體旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
The location of the hotel to Circular Quay, The Opera House & The Bridge can’t be beat. The hotel is in need of an upgrade, especially the bathrooms and AC system. You can’t run the AC if you want to sleep. While it’s a very old building, the noise is awful. Our room backed onto the side alley where the dumpsters were emptied at 4am every day! The sound of smashing glass isn’t how you want to wake up on holiday. When we mentioned this to the front desk, they thanked us for telling them. The laundry facilities are great and much appreciated on a long trip. $4 for a wash and $4 for the dryer. Detergent is provided. Overall a great location, but the hotel use a little TLC.
於 2024 年 2 月住了 4 晚
res 於 2024年4月15日回覆
Dear Nicola,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations

6/10 一般般

Susan

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Honestly the only thing that makes this property shine is the location. Super handy. On the downside the property condition, expecially the bathroom, was atrocious. I was so disappointed at the facilities considering we paid a LOT of money. Only one lift was working which meant significant delays getting in and out of the building. The secondary windows put over the originals are not double glazed so you can hear everything in the street. Not so bad on a week night, but on a weekend, you will be lucky to get to sleep. I couldn't believe how awful the place was, I will never recommend sorry. Sort the bathrooms out maybe I would go back but take earplugs and get a room on a lower floor if the lifts aren't returned to service.
於 2024 年 4 月住了 3 晚
res 於 2024年4月18日回覆
Dear Susan,Thank you for taking the time to leave feedback on your recent stay with us, if you would like to call to discuss your points you have made please do so.Kind regards, Reservations Manager

6/10 一般般

cynthia

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
res 於 2024年4月12日回覆
thank you for your review

10/10 有夠讚

Clayton

喜歡：整潔度、員工素質和住宿環境和硬體
Close to overseas passenger terminal
於 2024 年 3 月住了 1 晚
res 於 2024年4月10日回覆
Dear ClaytonThank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soonKind regards Reservation Manager

8/10 不錯哦

Thomas

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Lkikkkk
於 2024 年 4 月住了 2 晚
res 於 2024年4月10日回覆
Dear ThomasThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations Manager

10/10 有夠讚

William

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The place was located on the Rocks near the Sydney Harbour Bridge and within viewing distance of the Sydney Opera House as advertised. It is a bit of a scenic walk to the nearest Tram, Bus, Train line so maybe a bit difficult for elderly, but for couples and young travelers like us, it is no problem. There are Pubs in the area and eating choices as well. The hotel was good and clean, only one elevator was working though, so this was a problem in the mornings and during checkout. Aside from this, the hotel was great :)
於 2024 年 3 月住了 6 晚
res 於 2024年4月9日回覆
Dear William,Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.

6/10 一般般

Lindsey

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful period property with so many authentic features. Location was perfect - until huge cruise ships arrived in the harbour and totally blotted out any view. Dining was limited and when we had breakfast, it was super pricey ($35 full breakfast or $27 for continental) and not so fresh. Pastry’s were stale although fruit options were fabulous. Having just come from a Rydges in Cairns to Sydney, it was rather disappointing.
於 2024 年 4 月住了 1 晚
res 於 2024年4月9日回覆
Dear LindseyThank you for sharing your experience and whilst challenging to read that you didn't enjoy your stay in it's entirety, I have passed on all your comments to Management.Kind regards

6/10 一般般

Kevan

於 2024 年 4 月住了 1 晚
res 於 2024年4月30日回覆
Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.

6/10 一般般

Kentaro

親子旅遊
不喜歡：住宿環境和硬體
Very convenient to go Circular Quay and possible to go without umbrella during rainy day. One of 2 elevator was broken and not fixed in one week and bit inconvenient. There is no mail service and it’s also not nice. Break fast toast is very good, but everyday are same, so it is better if the menu can chance day by day. The pool is small, but looks bigger in picture. Overall, not bad hotel.
於 2024 年 3 月住了 7 晚
res 於 2024年4月8日回覆
Dear Kentaro,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We apologies about the lift not working it took longer than expected for the contractor to get parts. We look forward to welcoming you back in near future.Kind regards Reservations Manager

10/10 有夠讚

Allsun

於 2024 年 4 月住了 1 晚
res 於 2024年4月26日回覆
Dear AlisumThank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.Kind regrds Reservations Team

8/10 不錯哦

Tohtaram

於 2024 年 3 月住了 4 晚
res 於 2024年4月26日回覆
Dear Tohtaram,Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.Res Team

10/10 有夠讚

Jeanne

於 2024 年 4 月住了 1 晚
res 於 2024年4月26日回覆
Dear Jeanne,Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.Res Team

10/10 有夠讚

Mary Lynn

家庭旅遊
喜歡：住宿環境和硬體
Lovely and clean fantastic location
於 2024 年 3 月住了 4 晚
res 於 2024年4月5日回覆
thank you so much it was a pleasure having you stay with us.Kind regards Reservations Manager

10/10 有夠讚

Herb

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice pool area with great views of the city. Very convenient to the cruise port.
於 2024 年 3 月住了 7 晚
res 於 2024年4月2日回覆
Dear HerbThank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.Kind regards Reservations Manager

8/10 不錯哦

Rex

情侶出遊
喜歡：整潔度和員工素質
Easy walk to cruise terminal
於 2024 年 3 月住了 1 晚
res 於 2024年4月2日回覆
Dear Rex,Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.Kind regards Reservations Manager

4/10 不太好

Janette

情侶出遊
不喜歡：整潔度和住宿環境和硬體
Very dusty surfaces in room and Bathroom and it wasn’t just a days worth Noisy , could hear neighbouring rooms having showers . Not happy about hold on credit card without being told in advance
於 2024 年 3 月住了 1 晚
res 於 2024年4月2日回覆
Dear Janette,Thank you so much for your feedback, i have passed this onto management, if you wish to discuss further, please do not hesitate in contacting me.Kind regards Reservations Manager

6/10 一般般

Kevan

於 2024 年 3 月住了 1 晚
res 於 2024年4月19日回覆
Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations Manager

8/10 不錯哦

Krzysztof

喜歡：整潔度、員工素質和設施服務
於 2024 年 3 月住了 2 晚
res 於 2024年4月17日回覆
Dear Krysztof.Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.Kind regards Reservations Manager

10/10 有夠讚

Laura

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic location. Rooftop deck has amazing view
於 2024 年 1 月住了 2 晚
res 於 2024年4月2日回覆
Dear Laura,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations Manager

8/10 不錯哦

Hector

喜歡：員工素質
於 2024 年 3 月住了 3 晚
res 於 2024年4月17日回覆
Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.Kind regards Reservations Manager

10/10 有夠讚

Heidi

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We liked the convenience of the hotel. When we return to Sydney, this is where we will stay!
於 2024 年 1 月住了 2 晚
Sandra 於 2024年3月26日回覆
Dear HeidiWow thank you for the amazing review, it was wonderful to welcome you to Sydney Harbour HotelWe look forward to welcoming you back in the near futureKind regards Sandra

10/10 有夠讚

Gary，North Las Vegas

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Rooftop deck was awesome. We got some great photos of the Oprah House (when there was not a cruise ship in port). If you are taking a cruise....this is the hotel for you. 5 minute walk to the baggage drop-off. Breakfast was average at best...pricey for the quality.
於 2024 年 3 月住了 2 晚
Sandra 於 2024年3月25日回覆
Thank you Gary, it was wonderful to welcome you to Sydney Harbour Hotel and thank for you this glowing review. We certainly are very proud of the wonderful view you get from our roof top.We look forward to welcoming you back in the near future.Kind regards Sandra

8/10 不錯哦

Maria

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Need USB ports in rooms
於 2024 年 3 月住了 1 晚
Sandra 於 2024年3月25日回覆
Dear Maria,Thank you for your feedback i will certainly pass this on.We look forward to welcoming you back in the near futureKind regardsSandra

10/10 有夠讚

Kenneth，Hayward

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, friendly staff.
於 2024 年 3 月住了 7 晚
Sandra 於 2024年3月26日回覆
Dear KennethThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. I will also pass your comments onto our amazing team.We look forward to welcoming you back in near future

8/10 不錯哦

Louise

家庭旅遊
Very close to the action especially art museum and ferries to Manly
於 2024 年 3 月住了 1 晚
Sandra 於 2024年3月25日回覆
Dear Louise,Thank you for such a kind review, we love our central location, so close to everything you need to experience here at the Sydney Harbour HotelWe look forward to welcoming you back in the near furtureKind regardsSandra

10/10 有夠讚

Rebecca

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was a beautiful place to stay and their breakfast was delicious I would absolutely recommend this place to anyone staying a few nights before catching the cruise ship walking distance everything was amazing. From California Girl!!!
於 2024 年 3 月住了 1 晚
Sandra 於 2024年3月26日回覆
Dear Rebecca,Wow thank you for the amazing review, it was wonderful to welcome you to Sydney Harbour HotelWe look forward to welcoming you back in the near future.Kind regardsSandra

6/10 一般般

Michelle

情侶出遊
喜歡：整潔度、員工素質和設施服務
Great location to walk to cruise terminal and Sydney Harbour. Can be noisy at night as there’s a lot of activity on the streets outside. Rooms are a little tired re decor.
於 2024 年 3 月住了 1 晚
Sandra 於 2024年3月26日回覆
Dear MichelleThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney.We look forward to welcoming you back in near future

10/10 有夠讚

Cynthia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location, location, location. The Opera House, Bridge and faeries are all within a short walking distance. The bonus is the hotel is right in the heart of the historic distict.
於 2024 年 3 月住了 3 晚
Sandra 於 2024年3月26日回覆
Dear CynthiaWow thank you for the amazing review, it was wonderful to welcome you to Sydney Harbour HotelWe look forward to welcoming you back in the near futureKind regards

10/10 有夠讚

MAY

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay, very convenient for sightseeing, breakfast was good, receptionist and housekeeping people were friendly
於 2024 年 3 月住了 2 晚
Sandra 於 2024年3月26日回覆
Dear MayWow thank you for the amazing review, it was wonderful to welcome you to Sydney Harbour HotelWe look forward to welcoming you back in the near futureKind regards

10/10 有夠讚

Isabella

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super Lage freundliches Personal, faire Preise
於 2024 年 3 月住了 6 晚
Sandra 於 2024年3月26日回覆
Dear Isabella,Thank you for choosing Sydney Harbour Hotel, we were happy to have you with us, and we look forward to welcoming you back.

8/10 不錯哦

Hiroshi

家庭旅遊
喜歡：整潔度、員工素質和設施服務
シドニーハーバーブリッジにもサーキュラーキー駅にもフェリー乗り場にも近く、さらにロックスマーケットのすぐ脇で、シドニー観光をたっぷり楽しめました。
於 2024 年 3 月住了 4 晚
Sandra 於 2024年3月26日回覆
Dear HiroshiThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

10/10 有夠讚

Jeannette

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is in an excellent location.
於 2024 年 3 月住了 3 晚
Sandra 於 2024年3月26日回覆
Dear Jeannette,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards

8/10 不錯哦

Vanessa

團體旅遊
喜歡：整潔度、員工素質和設施服務
Had issues with a few plugs that didn’t work, and the bathtub was very slippery and not safe for seniors! Need a bath mat! Or more safety bars! Beds were very comfortable, loved the location, except for the cruise ships blocking our view of the Opera House! Front desk clerk upon our arrival was very nice and especially helpful!
於 2024 年 3 月住了 4 晚
Sandra 於 2024年3月26日回覆
Dear Vanessa,Thank you for choosing Sydney Harbour Hotel, we were happy to have you with us however I am extremely sad to learn we weren't able to deliver an amazing experience for you.we will certainly take your feedback on board to see how we can continue to stive for excellenceKind regard Sandra

4/10 不太好

Paul，Puyallup

情侶出遊, 團體旅遊
喜歡：整潔度
不喜歡：員工素質和設施服務
Sydney Harbor Hotel is in a historic building right next to the cruise port. The location is fantastic and quite walkable. Service at the hotel was mediocre, with a chaotic checkin involving dozens of suitcases stacked everywhere and long lines with only one staff member on desk. We were not offered the promissd upgrade for VIP status and we had to push to get our $25 food credit applied. No one ever answered the front desk phone or housekeeping phone on multiple attempts at different times of day. We asked for replacement pillows and comforter due to a down feather allergy and they just brought us more down pillows and no new comforter. Staffing and customer service are sorely lacking here. I only recommend staying if you need the convenience of the location and are only here a night.
於 2024 年 3 月住了 2 晚
Sandra 於 2024年3月26日回覆
Dear Paul,Thank you for choosing Sydney Harbour Hotel, we were happy to have you with us however I am extremely sad to learn we weren't able to deliver an amazing experience for you.we will certainly take your feedback on board to see how we can continue to stive for excellenceKind regard Sandra

10/10 有夠讚

Sherelyn

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Although an older property, it was very clean and comfortable. It is in the heart of the city, within walking distance to many attractions and shopping as well as to all forms of public transportation. Very tasty breakfast buffet with standard offerings and variety. Friendly and helpful staff. I would definitely recommend this hotel and hope to return someday.
於 2024 年 3 月住了 4 晚
Sandra 於 2024年3月26日回覆
Dear SherelynThank you for such a kind review, we love our central location, so close to everything you need to experience.We look forward to welcoming you back in the not to distant future. Kind regards

8/10 不錯哦

Walter

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property in close proximity to the harbor bridge and the Sydney Opera House.
於 2024 年 3 月住了 2 晚
Sandra 於 2024年3月26日回覆
Dear WalterThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

6/10 一般般

Claudia，Woodbridge

家庭旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Location is excellent! Close to the port, restaurants and shopping! The hotek itself is dated. Our room smelled like mold and musty. We made the most of it.
於 2024 年 2 月住了 3 晚
Sandra 於 2024年3月26日回覆
Dear Claudia,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

8/10 不錯哦

Barry

喜歡：整潔度、員工素質和設施服務
Loved the hotel but thought the furniture in our room had seen better days. Old fashioned, scratched and a door to the fridge cupboard not closing properly.
於 2024 年 3 月住了 3 晚
Sandra 於 2024年3月26日回覆
Dear BarryThank you for choosing Sydney Harbour Hotel, we were happy to have you with us however I am extremely sad to learn we weren't able to deliver an amazing experience for you, Our unique heritage building lends itself to a non-traditional layout with the charm of the history weaved throughout and we will certainly take your feedback on board to see how we can continue to stive for excellence.Kind regrds

10/10 有夠讚

Maria

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Great area easy to catch a ferry or train lots of great restaurants around pool was good. Property could use a facelift but overall greatplace.
於 2024 年 2 月住了 4 晚
Sandra 於 2024年3月26日回覆
Dear MariaThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

6/10 一般般

Cyd

團體旅遊
喜歡：整潔度、員工素質和設施服務
Great location. Do NOT let the picture of the pool help influence your choice if you have a disability, walking or climbing weaknesses, including other handicaps. No elevator or lift to pool. There 30 stairs!
於 2024 年 2 月住了 3 晚
Sandra 於 2024年3月26日回覆
Dear CydThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra