大廳

帕拉瑪塔賓樂雅飯店的評分

4.5 out of 5

評論

8.6

有夠讚

10 分,有夠讚;1001 則評論中有 527 則" "
8 分,不錯哦;1001 則評論中有 310 則" "
6 分,一般般;1001 則評論中有 98 則" "
4 分,不太好;1001 則評論中有 35 則" "
2 分,很糟糕;1001 則評論中有 31 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay
Great and comfortable, convenience location.
於 2021 年 11 月住了 1 晚
AS 於 2021年11月21日回覆
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alvin Santos Assistant Manager

10/10 有夠讚

bianca

於 2020 年 12 月住了 2 晚
DOnna 於 2021年1月17日回覆
Dear Bianca, Thank you for taking the time to complete this survey and for giving us such a positive response. We delight in providing the highest level of amenities and service possible, and your review gives us confidence that we have done so with your stay. We are glad that your time with us was an enjoyable one and look forward to welcoming you back to the PARKROYAL PARRAMATTA again very soon. Kind Regards, Donna Moloney Assistant Manager

10/10 有夠讚

SAU WA BERNICE

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
優質酒店
這酒店是我少數住過最令人安心、愉悅的好酒店! 旅遊住酒店,除了選擇地點及配套設施外,我更着重''人''的關係!今次選擇了可以能利用Club Lounge這種房間, 真的是好極了! 由第一天就感覺非常良好......前枱櫃檯職員有禮、敏捷、解釋清楚、有耐心、樂於幫忙;房務部門員工由上至下都笑容可掬、熱誠幫助、有禮待人、打掃用心,有關房間內的一切要求都能極力配合;酒吧及餐廳的服務更是令人窩心、員工彬彬有禮、熱心幫忙,尤其是在Lounge吃早餐時,當值員工Yumin知道我有食物敏感時,會細心幫我查核那些食物我可以吃、那些不能,更主動提議一些特別我可吃的健康食物, 真的讓我每天都吃得好安心! 謝謝Yumin! 旅遊時能找對一間優質的酒店去住宿是最重要的......感謝Parkroyal Parramatta Hotel的全體工作人員,讓我們有着9晚10日的輕鬆愉快假期! 謝謝! 我們一定會再來啊! 極力推薦這酒店給大家!
於 2019 年 12 月住了 9 晚
Nainesh 於 2020年1月31日回覆
Dear Sau Wa, Thank you for taking the time to fill out our survey providing feedback about your stay at PARKROYAL Parramatta. We are pleased you enjoyed your time with us and the team. We look forward to welcoming you back again in the near future. Kind regards, Nainesh Patel Assistant Front office Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 1 晚
Michael 於 2020年1月10日回覆
Dear Guest, Thank you for the great review of our hotel. Thank you also for mentioning the service points you enjoyed most about your stay with us. It is comments such as yours which help us to develop and improve the level of service we provide. We are glad that you enjoyed your stay with us at the PARKROYAL PARRAMATTA and we hope to welcome you back again very soon. Kind Regards, Michael Donelan Assistant Manager

8/10 不錯哦

Yuen Han Emily

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點近火車站,出入非常方便。 酒店房間寬闊但景觀不佳。
於 2019 年 8 月住了 4 晚
Nainesh 於 2019年10月10日回覆
Dear Yuen, Thank you for taking the time to fill out our survey providing feedback about your stay at PARKROYAL Parramatta. We are pleased you enjoyed your time with us and the team. We look forward to welcoming you back again in the near future. Kind regards, Nainesh Patel Assistant Front office Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 3 晚
Hans Joachim 於 2019年4月8日回覆
Dear Guest, Thank you for your review. We trust you enjoyed your stay and hope to welcome you back to PARKROYAL Parramatta again in the near future. Warmest regards, Hans Joachim Rooms Division Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 7 晚
Hans Joachim 於 2019年4月8日回覆
Dear Guest, Thank you for your review. We trust you enjoyed you time at PARKROYAL Parramatta and the team and I look forward to welcoming you back again in the near future. Warmest regards, Hans Joachim Rooms Division Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 4 晚
Rohit Chavan 於 2019年4月8日回覆
Dear Guest, Thank you for choosing to stay at PARKROYAL Parramatta. We trust you enjoyed your stay and look forward to welcoming you back again in the near future. Warmest regards, Rohit Chavan Front Office Manager

10/10 有夠讚

August

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 7 晚
Hans Joachim 於 2019年4月3日回覆
Dear Guest, Thank you for choosing to stay at PARKROYAL Parramatta for your recent trip to the area. We trust you enjoyed your stay and hope to welcome you back again in the very near future. Warmest regards, Hans Joachim Rooms Division Manager

4/10 不太好

Neelam

家庭旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
Car parks are terrible
於 2024 年 3 月住了 3 晚
James 於 2024年4月30日回覆
Dear Neelam,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

2/10 很糟糕

yasser

不喜歡:整潔度、員工素質和住宿環境和硬體
Very poor condition and not clean
於 2024 年 4 月住了 2 晚
James 於 2024年4月30日回覆
Dear Yasser,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Palwinder

Good service,
於 2024 年 4 月住了 3 晚
James 於 2024年4月30日回覆
Dear Palwinder,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Zachary

喜歡:整潔度、員工素質和住宿環境和硬體
Amazing stay
於 2024 年 4 月住了 1 晚
James 於 2024年4月14日回覆
Dear Zachary, Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

shina

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great value
於 2024 年 3 月住了 1 晚
James 於 2024年4月3日回覆
Dear Shina,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

shina

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
James 於 2024年4月3日回覆
Dear Shina,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

2/10 很糟糕

Maxine Rani

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
We lost a night of sleep due to noisy neighbours
於 2024 年 3 月住了 2 晚
Emil 於 2024年4月1日回覆
Dear Maxine Rani,Thank you for sharing your feedback about your recent stay at PARKROYAL Parramatta. We're disappointed to hear that your stay was negatively impacted by noisy neighbors, resulting in a lost night of sleep.Ensuring our guests have a comfortable and peaceful stay is very important to us. We apologize for any inconvenience caused by the noise disturbance. We would like to learn more about your experience. Did you have the opportunity to contact our front desk staff to address this issue during your stay? If so, please provide us with more information so we can investigate and take appropriate measures.Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a more restful stay in the future.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

10/10 有夠讚

Lishan

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed in a premier king corner suite which was huge! I loved the small window from the bath to the living room where i could relax but also watch a bit of tellie. Service and staff are fantastic and so nice. I would definitely recommend
於 2024 年 3 月住了 1 晚
James 於 2024年3月25日回覆
Dear Lishan,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Simun

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not far from the function i was out
於 2024 年 3 月住了 2 晚
James 於 2024年3月25日回覆
Dear Simun,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Adam

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, modern & overall very enjoyable.
於 2024 年 3 月住了 1 晚
James 於 2024年3月16日回覆
Dear Adam,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 一般般

Danielle

親子旅遊
Location of accommodation is great but the hotel seems slow and no one really knows what is going on. We spent 35 minutes standing in the queue to check in. Got to our room and within a couple of minutes house keeping was knocking on the door to make it up. Came back five minutes later knocking again. No towels at the pool. Pool water very low. I'd expect this lack of attention to detail immediately after covid but 2 years on isn't really good enough. Wouldn't stay again.
於 2024 年 3 月住了 1 晚
James 於 2024年3月10日回覆
Dear Danielle,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Luka

喜歡:整潔度、員工素質和住宿環境和硬體
Great location in Parramatta. Wonderful rooms.
於 2024 年 3 月住了 1 晚
James 於 2024年3月7日回覆
Dear Luka,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Lisa

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
James 於 2024年3月1日回覆
Dear Lisa,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Natalie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
👍👍👍
於 2024 年 2 月住了 1 晚
James 於 2024年3月1日回覆
Dear Natalie,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 一般般

Erin

家庭旅遊
Staff were fine when serving you. Weren’t overly attendantive, didn’t say hello when walking past reception. The foyer was dirty with leaves and debris. The room was clean as expected.
於 2024 年 2 月住了 1 晚
James 於 2024年3月2日回覆
Dear Erin,We highly appreciate that you took the time to share your feedback from your recent stay. Your satisfaction is our utmost priority and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Aila

於 2024 年 2 月住了 2 晚
Emil 於 2024年3月23日回覆
Dear Aila,Thank you for choosing to stay with us at PARKROYAL Parramatta and for taking the time to leave us such a positive review! We are delighted to hear that you had a fantastic experience with us.It is always rewarding for our team to receive such positive feedback, as we strive to provide all our guests with exceptional service and a memorable stay.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words and for choosing PARKROYAL Parramatta.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

6/10 一般般

kyle

商務旅客
喜歡:整潔度和員工素質
Staff are great but the property is a bit outdated and not maintained very well.
於 2024 年 2 月住了 1 晚
James 於 2024年2月23日回覆
Dear Kyle,Thank you for taking the time to complete our survey. Your responses will help up serve you and our other future guests better. We truly value your feedback and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

David

喜歡:整潔度、員工素質和住宿環境和硬體
I would stay here on my next trip to Sydney
於 2024 年 2 月住了 3 晚
James 於 2024年2月21日回覆
Dear David,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

OFUCHI

good
於 2024 年 2 月住了 1 晚
James 於 2024年2月13日回覆
Dear Ofuchi,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Saumil

於 2024 年 2 月住了 2 晚
Emil 於 2024年3月23日回覆
Dear Saumil,Thank you for choosing to stay with us at PARKROYAL Parramatta and for taking the time to leave us such a positive review! We are delighted to hear that you had a fantastic experience with us.It is always rewarding for our team to receive such positive feedback, as we strive to provide all our guests with exceptional service and a memorable stay.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words and for choosing PARKROYAL Parramatta.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

8/10 不錯哦

Ben

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚
Jade 於 2024年2月11日回覆
Dear BenThank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

8/10 不錯哦

Gregory

喜歡:整潔度、員工素質和住宿環境和硬體
A very nice place for our 1 night stay. Close to lots if eateries and transport. Definitely will stay again
於 2024 年 2 月住了 1 晚
Jade 於 2024年2月11日回覆
Dear Gregory,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

6/10 一般般

Susan

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
No microwave
於 2024 年 2 月住了 2 晚
James 於 2024年2月10日回覆
Dear Susan,We highly appreciate that you took the time to share your feedback from your recent stay. Unfortunately we do not have microwaves in the room but we do offer heating food at reception. Hopefully it did not affect your overall stay and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Luke

商務旅客
喜歡:設施服務
Fantastic
於 2024 年 1 月住了 1 晚
James 於 2024年1月30日回覆
Dear Luke,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 一般般

Dilpreet

家庭旅遊
喜歡:整潔度和員工素質
於 2024 年 1 月住了 3 晚
James 於 2024年1月30日回覆
Dear Dilpreet,Thank you for taking the time to share your experience with us. Your feedback helps us improve our facilities and services and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Doris

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff are amazing helpful courteous. Rooms are clean comfortable
於 2024 年 1 月住了 2 晚
James 於 2024年1月30日回覆
Dear Doris,Thank you for sharing your experience at PARKROYAL Parramatta. I am delighted to see that you had an exceptional experience with our team and facilities and that you found the room comfortable. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to PARKROYAL Parramatta very soon. Kind regards,James Arbizo

6/10 一般般

Rajen

於 2024 年 1 月住了 1 晚
James 於 2024年2月10日回覆
Dear Rajen,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 一般般

Robert

商務旅客
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
I requested the room because it was advertised as sound proof far from it All the facilities in the rooms are seriously dated including no usb charging except from the clock radio The bed was one of the most uncomfortable I have slept in in years
於 2024 年 1 月住了 2 晚
James 於 2024年1月21日回覆
Dear Robert,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. If you were unhappy with any aspect of your room, the staff at our 24 hour reception are able to assist in rectifying any issues brought to our attention during your stay and can also offer a room move. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

6/10 一般般

Ahmed

喜歡:整潔度、員工素質和客房舒適度
於 2024 年 1 月住了 3 晚
James 於 2024年1月16日回覆
Dear Ahmed,Thank you for taking the time to share your experience with us. Your feedback helps us improve our facilities and services and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

8/10 不錯哦

pieta

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly reception, lovely entrance, good parking. Our room was spacious.
於 2024 年 1 月住了 1 晚
James 於 2024年1月16日回覆
Dear Pieta,Thank you for sharing your experience at PARKROYAL Parramatta. I am delighted to see that you had an exceptional experience with our team and facilities and that you found the room comfortable. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to PARKROYAL Parramatta very soon. Kind regards,James ArbizoGuest Services Manager

8/10 不錯哦

Ljiljana

家庭旅遊
喜歡:整潔度、員工素質和設施服務
於 2024 年 1 月住了 1 晚
James 於 2024年1月13日回覆
Dear Ljiljana,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

8/10 不錯哦

Keith

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very close to many restaurants. Ferry to Circular Quay is a couple of blocks away. The new metro station is around the corner. Great position for everything we needed.
於 2024 年 1 月住了 2 晚
Jade 於 2024年1月12日回覆
Dear Keith,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

8/10 不錯哦

Manish

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Jade 於 2024年1月12日回覆
Dear Manish,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

10/10 有夠讚

Malcolm

於 2023 年 12 月住了 6 晚
James 於 2024年1月30日回覆
Dear Malcolm,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 有夠讚

Erwin

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Jade 於 2024年1月12日回覆
Dear Erwin,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

10/10 有夠讚

Daniel

情侶出遊
喜歡:整潔度和員工素質
不喜歡:設施服務
The toilets in the reception area were dirty and not cleaned, I wasn’t able to use them in the condo on they were left in.
於 2023 年 12 月住了 4 晚
Donna 於 2024年1月9日回覆
Dear Daniel,The feedback you have provided is important to us, as it helps to improve the level of service we provide and highlights areas in which we can improve. We would like to thank you for completing this survey and look forward to welcoming you back to the PARKROYAL PARRAMATTA again in the near future.Kind Regards,Donna MoloneyFront Office Manager

8/10 不錯哦

Robert

情侶出遊
喜歡:整潔度和員工素質
Property is conveniently located for transport (rivercat from circular quay) and theatre. It provided good value for the quite affordable price.
於 2024 年 1 月住了 1 晚
Donna 於 2024年1月9日回覆
Dear Robert,Thank you for taking the time to complete this survey. Your feedback is important to us and we hope to welcome you back the PARKROYAL PARRAMATTA very soon!Kind Regards,Donna MoloneyFront Office Manager

4/10 不太好

Ak

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had to complain twice about excessive noise. The first night, two separate couples kept us awake. The initial couple began with extremely loud music, while the second couple (a "crack head" according to the ladiespartner) woke us up at 3 am, screaming and cursing at each other. The disturbance was so severe that my children woke up scared and terrified. I and another guest had to call the manager twice to request police intervention. The following day, hoping for a good night's sleep before our 9 am flight, one of the couples again started with loud TV noise after 10 pm. I had to call twice to request them to lower the volume. Additionally, the cleaner exhibited a terrible attitude and refused to replenish the milk or provide a sanitary bag.
於 2024 年 1 月住了 4 晚
Donna 於 2024年1月9日回覆
Dear Ak,Thanks for taking the time to leave us a review. We apologize for your experience and that other guests of the hotel were not sensitive to the comfort of others. We hope to be able to welcome you back in the future and ask that you request a quiet location next time you stay with us. Kind regards, Donna MoloneyFront Office Manager

10/10 有夠讚

YuCheng

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Donna 於 2024年1月9日回覆
Dear YuCheng,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Donna MoloneyFront Office Manage

6/10 一般般

Daniel

家庭旅遊, 親子旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Cracked vanity in bathroom. Dated looking room and a fridge that had to be replaced
於 2024 年 1 月住了 3 晚
Donna 於 2024年1月9日回覆
Dear Guest,Thank you for taking the time to share your feedback. I did attempt to make contact with you to rectify the situation, but unfortunately, our paths did not cross. I also asked the Duty Manager to follow up with you to no avail either. I do hope that we can welcome you back to the hotel in the future. Sincerely,Donna MoloneyFront Office Manager

10/10 有夠讚

kim

喜歡:設施服務
於 2023 年 12 月住了 5 晚
Donna 於 2024年1月9日回覆
Dear Kim,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Donna MoloneyFront Office Manager