Four Points by Sheraton Surabaya, Tunjungan Plaza

Property class: 4

Choose dates to view prices

Located close to Tunjungan Plaza, Four Points by Sheraton Surabaya, Tunjungan Plaza provides a terrace, a shopping mall on site, and a coffee shop/cafe. The on-site restaurant, Le Petit Cafe, serves light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is NT$2,180
NT$2,638 total
includes taxes & fees
Oct 31 - Nov 1

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a city view.

Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair.

Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a TV, a red chair, and a view of the city.

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom

A hotel room with a bed, a TV, a sofa, a table, and a city view through large windows.

Suite, 1 Bedroom

  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 Double Bed, Smoking

A hotel room with a large bed, a desk, a chair, and a city view through the window.

Deluxe Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet
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About the neighborhood

Located in Surabaya Center neighborhood, Four Points by Sheraton Surabaya, Tunjungan Plaza is connected to a shopping center. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Atlantis Land Surabaya and Ciputra Waterpark are also worth visiting. Visit our Surabaya travel guide
Map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza
    1 min walk - 0.0 km
  • Grahadi
    9 min walk - 0.8 km
  • BG Junction
    15 min walk - 1.3 km
  • Surabaya Plaza Shopping Mall
    17 min walk - 1.4 km
  • Grand City Surabaya
    2 min drive - 2.1 km

Getting around

  • Surabaya Pasar Turi Station
    8 min drive
  • Surabaya Kota Station
    8 min drive
  • Surabaya (SUB-Juanda)
    43 min drive

Restaurants

  • Daun Lada
    3 min walk
  • Soto Ayam Cak Pardi
    1 min walk
  • TenTen
    4 min walk
  • Chung Gi Wa
    1 min walk
  • Genki Sushi
    4 min walk

About this property

Four Points by Sheraton Surabaya, Tunjungan Plaza

  • Upscale hotel near Tunjungan Plaza
  • A terrace, a shopping mall on site, and a coffee shop/cafe are just a few of the amenities provided at Four Points by Sheraton Surabaya, Tunjungan Plaza. The on-site restaurant, Le Petit Cafe, serves light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
  • Other perks include:
    • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
    • Free self parking, plus valet parking (surcharge)
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
    • Access to a nearby indoor pool, a TV in the lobby, and a vegetable garden
  • Room features
  • All 293 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
  • More conveniences in all rooms include:
    • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
    • Bathrooms with free toiletries and hair dryers
    • Recycling, coffee/tea makers, and daily housekeeping

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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9.2 out of 10, Wonderful, 161 reviews
The price is NT$1,773
NT$2,146 total
includes taxes & fees
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Frequently asked questions

Does Four Points by Sheraton Surabaya, Tunjungan Plaza have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Four Points by Sheraton Surabaya, Tunjungan Plaza?

As of 2026/10/24, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Tunjungan Plaza on 2026/10/31 start from NT$2,180, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points by Sheraton Surabaya, Tunjungan Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Check-out is at noon.

Does Four Points by Sheraton Surabaya, Tunjungan Plaza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is Four Points by Sheraton Surabaya, Tunjungan Plaza located?

Located in Surabaya Center, this hotel is within a 10-minute walk of Tunjungan Plaza, Grahadi, and Joko Dolog Statue. Surabaya Youth Center and Sharp Bamboo Monument are also within 15 minutes. Surabaya Pasar Turi Station is 25 minutes by foot and Surabaya Gubeng Station is 28 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 228 out of 320 reviews
Rating 8 - Good. 76 out of 320 reviews
Rating 6 - Okay. 12 out of 320 reviews
Rating 4 - Poor. 2 out of 320 reviews
Rating 2 - Terrible. 2 out of 320 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient and the breakfast is excellent
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is convenient, it’s near the shopping mall
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest and most helpful group of staffing. Thank you so much for exceptional customer service
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay and the staff are super friendly.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and very helpful
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb, from the hotel staff, the location, the variety buffet menu at the Lime restaurant for breakfast, everything is excellent. I definitely recommend the Four Points by Sheraton Tunjungan Plaza Surabaya to anyone & I definitely will be staying here again in the future. Thank you for the excellent service
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel near shopping malls and a lot of dining options.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, all the staffs are super friendly and the location is at the heart of the city.
Stayed 11 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Love the room. All are great. The staff is amazing
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, Attentive staff, excellent location right at the mall with many dining options.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is convenient, the staffs are friendly and welcoming, especially Rozzaq, Endang, and Amy. The hotel is clean
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Good location, next to Tunjungan Plaza Mall. Very clean room. Staff are very friendly and helpful.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very energetic and pleasant.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay!!

Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip. The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and yummy breakfast

Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front staff Suara and Amy help us a lot. Excellent service
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience staying in Four Point Hotel, staffs were very friendly and breakfast was so delicious and a lot of variety to choose from. It is very recommended.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel with superb staff at a great location

We stayed for 3 nights for family trips, and by far this is the best hotel that I have ever stayed in Indonesia. The staff is super friendly, always greet all the guest warmly and always try to be helpful. The rooms are nice, and the access to the very big mall is very helpful. Definitely a place where we want to come again.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Everything was great. Service excellent and staff were very friendly.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, modern and a good size. The room was quiet, which is not the case everywhere in the city. The hotel is adjacent a modern mall (you do have to exit the hotel but the mall entrance is very close) with many dining options and the hotel room service is good (although they did call 3 times within 5 minutes to re-confirm my order consisting of 2 items and then called 30 minutes later insisting I give feedback on the service and meal - this was rather annoying especially since I was trying to sleep before a midnight pickup for a tour). I asked about an airport drop-off and the hotel car services are outrageously expensive but there are cabs on standby at the entrance 24/7.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Hotel is connected to the mall and that’s a huge plus for us. We upgraded from premium room to a suite at check in and we loved it. Room was spacious allowing ample space for my active toddler to move about. I initially wanted to go to reception to ask for late check out after breakfast but a staff who came to our table, Swara was very lovely and extended our checkout time to 2pm without even me asking. She gave so much attention to my picky eater toddler and I’m impressed that my toddler ate so well here. Would definitely recommend this hotel to others.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and closed to the shopping centre and restaurants. What I don't like about this property, the lobby is not in the first/ground floor. You need to go to different floor to reach the lobby from entrance floor.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You won’t go wrong if you choose this hotel. The main shopping mall is just few steps away. The staff is super friendly and welcoming. The breakfast buffet is spectacular.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with shopping malls next to it.
Stayed 1 night in Jan 2025