The room is old and not very clean. The towels have some yellow dots. The price is good but I will not have another try next time.
ALAN CHIH-HAO
於 2020 年 7 月住了 2 晚
4/10 不太好
真實旅客
2019 年 11 月 19 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Would you pay $167/night for a no air-con hotel?
Recently we visited Novotel Sunshine Coast for my partner's birthday. I thought it is considered as a 4-star hotel so the quality should be good, but the air conditioner was faulty and didn't work on arrival. After reported twice they still couldn't fix the air-con. By the time it was 9:30 at night, the manager told us that there's nothing they can do and all rooms were not vacant. The temperature in the late November at Sunshine Coast is very hot and humid, the room doesn't have screen doors so leave windows open over night wasn't an option. In the end, my partner insisted that it is not fair to pay full price to the manager, so we got $100 dollars off from the bill but we still need to pay $167 dollars/night for a stinky hot room that supposed to be a 4-star luxury hotel room.
$100 might seem like a good discount, but if you take in to consideration that any budget motel for $70 provides air conditioning then still paying $167 for a room you cannot open up to get air in due to no screens. It’s essentially an over price sweat box and was a horrible experience that will not be remembered well by my partner favourably for his birthday. I would not recommend this place to anyone.
真實旅客
於 2019 年 11 月住了 1 晚
2/10 很糟糕
Victoria
商務旅客
2025 年 7 月 12 日
I checked in and took so long nurodivergent Foster child having melt down and didn't get the róom key then manger was going to meet me out front with key and I was in there 15 20 mins so left and had to pay else where
Victoria
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Alison
2025 年 6 月 29 日
不喜歡:整潔度和住宿環境和硬體
Alison
於 2025 年 6 月住了 1 晚
2/10 很糟糕
Danika
情侶出遊
2025 年 6 月 27 日
喜歡:員工素質和設施服務
不喜歡:整潔度和住宿環境和硬體
When we got to the resort, we didn’t get the room we booked for. So they told us they were upgrading us to a room that was on the floor Level, which we specifically chose not to get with the last room, due to security issues. The electricity in the room along the wall behind the bed didn’t work so no lamps for the beside table., the toilet had a constant running noise and we couldn’t turn the water off to stop it, so we heard it all through the night. And it had an old smell to it. Like the room hadn’t been used in a while or it had been shut up for a long time and had an old person smell to it.
Danika
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Kerri
情侶出遊
2025 年 6 月 13 日
喜歡:整潔度、設施服務和住宿環境和硬體
Rooms need a refurb - we have stayed various times & have noticed a lot of deterioration
Kerri
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Sanita
情侶出遊
2025 年 6 月 8 日
喜歡:整潔度和住宿環境和硬體
Beautiful resort but will be enjoyable with family/friends; bit isolated on your own
Sanita
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Simone
2025 年 5 月 28 日
喜歡:設施服務
Simone
於 2025 年 5 月住了 1 晚
10/10 有夠讚
RASHIKA,THORNLEIGH
2025 年 5 月 14 日
喜歡:整潔度、員工素質和住宿環境和硬體
RASHIKA
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Harriette
2025 年 5 月 6 日
Harriette
於 2025 年 5 月住了 1 晚
8/10 不錯哦
Moon
2025 年 5 月 5 日
Moon
於 2025 年 5 月住了 1 晚
2/10 很糟糕
Dave
情侶出遊
2025 年 5 月 3 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Run down
Dave
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Mandy
2025 年 4 月 30 日
喜歡:整潔度、員工素質和設施服務
Staff very helpful.
Mandy
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Kate
情侶出遊
2025 年 4 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was our 3rd stay in as many years at the Novotel, Twin Waters. My husband and I absolutely love coming here. It has that ‘secluded’, cosy feel you crave on a couple getaway. We have zero complaints, which is why we’re planning another 2 getaways this year.
Kate
於 2025 年 4 月住了 2 晚
10/10 有夠讚
Rafaela
團體旅遊, 家庭旅遊
2025 年 4 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
An excellent family resort. Very safe and with excellent professional staff.
Rafaela
於 2025 年 4 月住了 2 晚
6/10 一般般
Jody
2025 年 4 月 27 日
喜歡:整潔度和員工素質
不喜歡:客房舒適度
Not to bad
Great place for familys, with water activities included in price. Rooms pretty average, beds a bit hard.would recommend staying a couple of nights.
Jody
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Warren
情侶出遊
2025 年 4 月 26 日
喜歡:員工素質和設施服務
Close to the beach
Warren
於 2024 年 12 月住了 2 晚
8/10 不錯哦
Scott
情侶出遊
2025 年 4 月 26 日
喜歡:整潔度、員工素質和設施服務
I love the family friendly options the resort has
Scott
於 2025 年 4 月住了 3 晚
8/10 不錯哦
Simon
情侶出遊
2025 年 4 月 25 日
喜歡:設施服務
Great resort. Rooms are recently renovated along with pool area.
Simon
於 2025 年 4 月住了 1 晚
4/10 不太好
MARK
2025 年 4 月 23 日
喜歡:整潔度
Nice setting
MARK
於 2025 年 4 月住了 2 晚
8/10 不錯哦
Renee
家庭旅遊
2025 年 4 月 17 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Renee
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Camilla
情侶出遊
2025 年 4 月 17 日
喜歡:整潔度和員工素質
Overall it was a lovely stay. However, the food was very disappointing, cheap and inedible, but charged at expensive prices.
Outside of this we’d be happy to visit again. Seemed like a very family friendly resort.
Camilla
於 2025 年 4 月住了 1 晚
4/10 不太好
真實旅客
2025 年 4 月 10 日
不喜歡:住宿環境和硬體和客房舒適度
Underrated
Overrated. We were looking forward to our stay, but our stay was underwhelming. The room had only one lamp and no overhead lighting. There wasn’t a lift for our luggage. The receptionist didn’t give us any information on arrival other than where our room was. The breakfast was good but the evening dinner was poor. The photos did not reflect the quality of the room. A shame as we were looking forward to our stay
真實旅客
於 2025 年 4 月住了 1 晚
6/10 一般般
Gregory
家庭旅遊
2025 年 4 月 9 日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Very dated, could use a facelift.
Gregory
於 2025 年 4 月住了 2 晚
2/10 很糟糕
Byron
家庭旅遊, 親子旅遊
2025 年 4 月 9 日
不喜歡:整潔度、員工素質和住宿環境和硬體
Where did it end. We ordered a baby cot on checking it it never arrived, tried to call reception 3 times and no one answered. The place was filthy our baby had black legs and feet from the dirt on the floor. There was blood on the toilet door. I went to the bar and tried to order a drink but could not room charge despite providing a credit card on check in. This happened 3 times and had to carry my phone in wet areas just to pay for a drink. The next morning rang 3 times no answer had to call the outside line from my mobile. Then tried to use the gym and my card wouldn’t work. I’ve been travelling around the world for over 30 years and have never seen a more poorly run resort. I paid $700 a night for the room and could not relax once.