Best Western Sully hotels

"clean room, staff was great. don't know why they charged my card an additional $90"

"Room was clean, but a bit outdated, very loud toilet, staff were kind, great location in DC, limited room service "

"Beautiful hotel, kind staff, plenty of restaurants, great location. "

"I recently stayed at the Hyatt Place for seven days, and I regret to share that my experience did not meet the standards one would expect from the brand. A particularly challenging moment occurred when a meeting room I had reserved in advance for an important work call was unavailable at the scheduled time. As this had been confirmed the day prior, the lack of accountability or timely resolution was both surprising and disruptive. On the first evening of my stay, I was also impacted by excessive noise and the odor of marijuana coming from a neighboring room. While I appreciate that the concern was addressed after being reported, it nonetheless created an uncomfortable first impression. Throughout the week, there were notable inconsistencies in service. I understand and respect the intention behind welcoming local police officers for breakfast to promote a sense of safety; however, the execution appeared to unintentionally disadvantage paying guests. Officers frequently occupied the designated loading and unloading area, limiting access for guests arriving or departing with luggage. Additionally, breakfast offerings were often depleted, leaving guests without the amenities included in their stay. On a separate evening, we visited the on-site restaurant, Bar Harbor, for a late dinner and were reminded of closing times in a manner that felt less than hospitable, despite arriving within operating hours. Taken together, these experiences suggest opportunities for improvement."

"Older property but well maintained and great location to the sights!"

"front desk was great, very clean lobby, clean rooms, will stay again"

"Very happy with everything, will come back again!"

"The location is PERFECT. Coffee shops, restaurants, designer stores for shopping are all within walking distance. Staff was friendly and accommodating. Great place to stay in DC!"

"Clean room and great amenities! Beautiful hotel and love the snacks downstairs. "