「The staff was confused when I got there, could not find my booking which I paid for in full online with credit card. They were unaware that Expedia is associated with hotels.com. Also, upon arrival I had to pay an additional 1000 baht deposit for key. This was not mentioned online and is something the customer should be notified of.」
「The room was clean and Big will a basic facilities provided. Including Microwave, Fridge and Water Boiler. I only requested a Stand Fan but they could not provide. Other than that everything was quite good. 」
「No hot shower, no shampoo, no drinking water, no toilet paper and bad communication during check in! I booked T8 with free Wifi, but they moved me to T5 last minute and told me Wifi not working!」
"The room was well-equipped and very clean; the front desk staff were friendly and provided excellent service; the breakfast at the hotel’s restaurant offered a wide variety of choices, all of which were delicious and fresh."
