「The apartment was great, conveniently located for Newcastle City Center (within a short walk, or short hop on the Metro), Jesmond Metro station and restaurants and cafes in the local area.
Check in via the adjacent Holiday Inn was quick and efficient and access to parking (free with the apartment!) was easy.
One minor gripe - when we set the sofa bed up, the mattress was dirty, covered in dust and food crumbs from the previous stay.
Otherwise the apartment is comfortable and in a good...
「Basically a dorm room. TV didn’t work. Shower drain didnt work. The bed was awful. Noises construction outside the window. Construction workers looking into the room. I would not call this a VIP anything」
「The whole process of being able to stay there was awful.
I had emails asking me to verify my identity but no correct link sent.
I was threatened with a cancellation without refund desite the fact they had not given me the opportunity to do what they asked.
Having finally been sent a link I verified and arrived to be told this was very common.
At the property Fire Doors were constantly janmed open.」
「You most certainly receive value for your pound here! The rooms are immaculate and the rain showers in the washrooms are amazing!! This is our 3rd stay here!」
「0/5 – Worst stay of my life.
Plummer House Newcastle was an absolute disgrace from start to finish. The room was filthy on arrival — dirty sink and work surfaces, stained floors, damaged furniture, worn cabinets, filthy fridge, marked and stained chairs, and mugs that looked like they hadn’t been properly cleaned in months. This is not “student accommodation” or “serviced living” — it’s neglect.
The female manager was rude and unprofessional, even trying to make me check out 12 hours earlier...
「First time staying at Swan and i am very impressed. Very clean and comfortable with everything you need for a pleasant stay. I will definitely stay here again next time I'm in the area. ⭐️⭐️⭐️⭐️⭐️」
「We had a good stay, when ringing for support to find the entrance and how to enter was very supported and sent all necessary details, free parking close by and isn’t too far a drive away from everything. Very quiet no banging through the night etc. 」
「Very clean and comfy. Had everything in that we needed , plenty of kitchen utensils , cups ,plates and glasses. We had a bathroom and separate toilet. We had a great view of the bay . Spoke to Andrew the owner , very nice bloke .
If we are going back to the area we would definitely stay here again . 」
「Clean & comforts, but there’s no table which even can’t have a simple breakfast. Have 2 sofa which are no use for us. It’s better to have a table & storage drawer.」
「The company managing the property only seemed interested in telling us about their requirement to make an arrangement to cover breakages at the property during our stay. We could either pay an insurance fee or a deposit which would be returned minus an administration fee 14 days after we vacated the property - why 14 days? There was no clear information about this requirement until after the booking was made, by which time we could not cancel. We assumed that due to the operation of a scheme...
"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."