We booked a room that was “1 Double Bed” and received a room that was actually 2 Twin Murphy beds. When I contacted their director of experiences about the issue, she repeatedly tried to tell me this was the room I booked. I even provided her screenshots of my booking saying the room was 1 bed and not 2 twins. She finally admitted the room was indeed configured as 2 Twin beds, with a futon pull out couch which she said was the “double bed.” The room way too small to even use the futon bed if we wanted to. We were also given instructions not to move the furniture as well. I asked her if there was a way we could rectify this situation to which she just kept responding “thank you for understanding.” We booked this trip for a special occasion and were left a bit disappointed. They use photos of the more renovated units even on the older listings to hide that they aren’t as nice. Our unit was quite dated, which we didn’t even really mind. But the bathroom was very, very small. And the shower head was so low on the wall we had to squat to wash our hair.
The only thing we liked about our stay here was the beach equipment that was in the room to use. I’m not sure how Wanda fits in this booking equation, but she was lovely.
Overall, I’m not sure that I would stay here again. I don’t appreciate when nothing is being done to make up for their errors.