客房, 1 張特大雙人床, 陽台 | 高級寢具、舒適加層、書桌、筆電工作空間

斯普林菲爾德市中心萬怡飯店的評分

3 out of 5
斯普林菲爾德市中心萬怡飯店
100 S Fountain Ave, Springfield, OH

評論

8.2

非常好

10 分,有夠讚;638 則評論中有 290 則" "
8 分,不錯哦;638 則評論中有 204 則" "
6 分,一般般;638 則評論中有 65 則" "
4 分,不太好;638 則評論中有 49 則" "
2 分,很糟糕;638 則評論中有 30 則" "

8.6/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Denise

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Becky K 於 2024年5月14日回覆
Denise,Thank you for your rating. We are glad that you enjoyed your stay with us and hope you'll join us again.All the best,Becky KriegerGeneral Manager

6/10 一般般

Michelle

情侶出遊
喜歡:員工素質和住宿環境和硬體
Stayed one night just to sleep and continue on our journey. First room air conditioner made a lot of noise. They were good about switching rooms. My husband needed to sleep. Just drove 13 hours. No other issues. Very quiet place. Town seems vacant around the hotel.
於 2024 年 5 月住了 1 晚
Becky K 於 2024年5月10日回覆
Michelle,We're sorry for the air conditioner noise - that certainly isn't an experience that we want you to have, but we're glad that we were able to get you in another room.If you happen to return to the area, we invite you to stay again.Kind regards,Becky KriegerGeneral Manager

8/10 不錯哦

Kami

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質和設施服務
King suite but small room, limited outlets, morning shower had cold water! Mini fridge had a 2 hour timer (so small it couldn't even hold a to-go box that was half sized). Shower toiletries were nice, room & hotel clean. Recommend getting a breakfast sandwich from hotel restaurant.
於 2024 年 4 月住了 1 晚
Becky K 於 2024年4月22日回覆
Kami,Thank you for comments. We agree, the refrigerators are very small. We're glad you liked the amenities and agree - the breakfast sandwich is great!Please stop by again!Becky KriegerGeneral Manager

10/10 有夠讚

Tom

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great having a brewery within walking distance and hotel was very nice.
於 2024 年 4 月住了 1 晚
Becky K 於 2024年5月6日回覆
Tom,Thank you for commenting. We're glad you enjoyed. We love having Mother Stewart's close to us, along with many other establishments. Cheers!Becky KriegerGeneral Manager

10/10 有夠讚

Maxine

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great!
於 2024 年 3 月住了 2 晚
Becky K 於 2024年3月18日回覆
Maxine,Thank you for your review and comments. We appreciate your business and hope you join us again soon.Kind regards,Becky KriegerGeneral Manager

10/10 有夠讚

Tonya

寵物同遊, 團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
I love looking into the clock Tower
於 2024 年 3 月住了 1 晚
Becky K 於 2024年3月4日回覆
Tonya - Thanks for your comment and rating. We do love being across from the beautiful Heritage Center with its exceptional architecture. All the best!Becky KriegerGeneral Manager

10/10 有夠讚

James

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Becky K 於 2024年2月12日回覆
James,Thank you for taking the time to share your rating with us. We hope you have the opportunity to join us again soon!Becky KriegerGeneral Manager

10/10 有夠讚

Kenneth

喜歡:整潔度、員工素質和住宿環境和硬體
Close to Witt and cool balcony views.
於 2024 年 1 月住了 1 晚
Becky K 於 2024年2月5日回覆
Kenneth,Thank you for your review - we hope you'll join us again soon.Becky KriegerGeneral Manager

6/10 一般般

Deanna K.

喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Easy check in. Staff very friendly, and helpful. Unfortunately, booking site information is not up to date, as I specifically booked based on bar, and restaurant as I drove in 12 hours. Both closed, told by staff because it was Sunday. Not enough business to warrant. If I would have known ahead of time I would have booked in Urbana , which would have been more convenient to my visit.
於 2024 年 1 月住了 1 晚
Becky K 於 2024年1月22日回覆
Deanna K,Thank you for sharing your experience - and please accept my apologies. We will take a look at our listing and make the appropriate changes that it allows us to. I am glad, though, that you found the staff friendly and helpful. All the best,Becky Krieger

10/10 有夠讚

KRISTIN MARIE

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff went above and beyond to accommodate me. Everyone was exceptionally helpful and friendly.
於 2024 年 1 月住了 1 晚
Becky K 於 2024年1月15日回覆
Kristin Marie,Thank you for commenting about your stay with us at the Courtyard Springfield Downtown. We think our team is pretty good at what they do and we're glad that you think so, too.We appreciate your feedback and hope that you'll join us again soon.Stay warm!Becky Krieger General Manager

10/10 有夠讚

Rick

喜歡:整潔度、員工素質和住宿環境和硬體
Had a very good stay in downtown Springfield. A comfortable bed, friendly staff, and clean accommodations.
於 2024 年 1 月住了 1 晚
Becky K 於 2024年1月22日回覆
Rick,I'm happy to hear that you enjoyed your stay with us - thank you for sharing. We invite you to join us again the next time your travels bring you to the Springfield area.All the best,Becky KriegerGeneral Manager

10/10 有夠讚

Jacki

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Becky K 於 2024年1月3日回覆
Jacki - Thank you for staying with us and sharing your experience. We're glad that you enjoyed your stay with us. Please join us again when your travels bring you back to Springfield.Regards,Becky Krieger General Manager

10/10 有夠讚

Jeannette

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Its nice because its downtown.
於 2023 年 12 月住了 1 晚
Becky K 於 2023年12月27日回覆
Jeannette,Thank you for your rating and comments. Please join us again soon.Becky KriegerGeneral Manager

10/10 有夠讚

Anthony

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Just a nice place with kind staff
於 2023 年 12 月住了 3 晚
Becky K 於 2024年2月5日回覆
Anthony,Thank you for your review. We appreciate you taking the time to share your experience with us. We hope to see you again.Becky KriegerGeneral Manager

10/10 有夠讚

Princess

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Becky K 於 2023年12月23日回覆
Princess,Thank you for your rating. Happy holidays to you and yours!Becky KriegerGeneral Manager

10/10 有夠讚

Sandria

於 2023 年 12 月住了 1 晚
Becky K 於 2023年12月23日回覆
Sandra - Thank you for taking the time to share your rating with us. Best of the holiday season to you!Becky KriegerGeneral Manager

10/10 有夠讚

Todd

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful experience! Keep up the great work!
於 2023 年 12 月住了 1 晚
Becky K 於 2023年12月18日回覆
Todd,Thank you for your rating and kind words. Please join us again soon!Becky KriegerGeneral Manager

10/10 有夠讚

Jennifer

於 2023 年 12 月住了 1 晚
Becky K 於 2023年12月18日回覆
Jennifer,Thank you for your rating. Please join us again soon!Becky KriegerGeneral Manager

10/10 有夠讚

Jacob

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Becky K 於 2023年12月16日回覆
Jacob,Thank you for taking the time to share your experience with us. Please join us again.Becky KriegerGeneral Manager

6/10 一般般

Amelia

商務旅客, 家庭旅遊
It’s An 3+ Hotel
The bath tub was clogged, the bathroom floor was dirty.
於 2023 年 12 月住了 1 晚
Becky K 於 2023年12月11日回覆
Amelia,Thank you for taking the time to share your experience with us. We are sorry to hear that you didn't have a great stay. The issues you encountered will be addressed with our housekeeping team. Our apologies. We hope you'll give us the opportunity to make it up to you on your next visit.All the best,Becky KriegerGeneral Manager

6/10 一般般

Russell

於 2023 年 11 月住了 2 晚
Becky K 於 2023年12月23日回覆
Russell,Please accept my apologies that your stay was less than perfect. We hope you'll give us the opportunity to serve you again.Becky KriegerGeneral Manager

8/10 不錯哦

Karen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Downtown Springfield seemed friendly and quiet.
於 2023 年 11 月住了 2 晚
Becky K 於 2023年12月11日回覆
Karen,Thanks for your comments. We invite you to join us again soon!All the best,Becky KriegerGeneral Manager

10/10 有夠讚

Christopher

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
5 stars all around. Thanks.
於 2023 年 11 月住了 2 晚
Becky K 於 2023年11月8日回覆
Christopher,Thank you for taking the time to share your rating. Please come stay again.All the best,Becky KriegerGeneral Manager

2/10 很糟糕

Donna

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
My family and I booked adjoining rooms months in advance. When my son and his wife arrived, they were told the room was not ready yet since it was an adjoining room (it was about an hour before check in time). We then left to get lunch and came back to check in. At that point we were told there were no adjoining rooms available. When the two of us made a surprised look on our faces, the clerk, Judy Snell, looked at us and said “I don’t know what you want me to do, someone needed the room last night, and so we gave it to them!” Even though just an hour earlier she stated that the room was being cleaned. She then proceeded with maybe you should have booked the room for two nights if you wanted adjoining rooms! Not once did she apologize to us. She was rude and very unprofessional. We had booked the adjoining rooms because my husband and I were going to be babysitting the two small children while they were at a wedding. My daughter in law even called the hotel over a month ago to make sure that our reservation with the two adjoining rooms was confirmed! At that time she was told everything was good. It was bad enough that the reservation was not right, but when Judy started with her rude attitude and comments that really did it for me. I have never experienced a situation like this before. The hotel was very clean, and comfortablle. The cleaning staff were very friendly! But that first impression at the front desk really left a bad taste in my mouth.
於 2023 年 11 月住了 1 晚
Becky K 於 2023年11月8日回覆
Donna,I am very sorry for the experience that you had with us. Judy and I have spoken about this, as well as our Executive Housekeeper who was present in the back office during your check-in. We do our very best to get our guests all of their requests, but adjoining rooms is something that we are unable to guarantee. There are a number of things that can come into play when it comes to this: a maintenance issue causes the room to be put out of service, a guest decides to stay over, and - as in this case - we were completely sold out the prior evening and the guest needing the room had a reservation for more than one night which then required us to unblock it. It makes it difficult as well, as you requested a king adjoining to a double/double and we only have 5 of those adjoining types. According to Judy she offered to move you to 2 rooms with doubles, which would have greatly increased the options. While I know that you feel Judy was rude and unapologetic, I don't believe that it was intentional. We have spoken about it and I don't think Judy realized that the adjoining room had been given to someone else when you initially came in which is why you weren't told about it at that point. Again, my apologies.Becky KriegerGeneral Manager

6/10 一般般

Kevin

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 11 月住了 1 晚
Becky K 於 2023年11月6日回覆
Kevin,Please accept my apology for falling short of providing you with an excellent stay here at the Courtyard Springfield Downtown. We do hope that you'll give us another chance.Kind regards,Becky KriegerGeneral Manager

10/10 有夠讚

Jeff

喜歡:整潔度、員工素質和住宿環境和硬體
The restaurant staff was very friendly and I had an overall good experience. Had to order food delivery on a Sunday evening, though. Nothing other than a coffee shop downtown was open within walking distance. The girls in the coffee shop were pleasant too.
於 2023 年 10 月住了 1 晚
Becky K 於 2023年10月30日回覆
Jeff,Thank you for your comments. Sunday evenings in downtown Springfield can be difficult to find walkable food options as most are small businesses and close on Sunday to be able to optimize the higher occupancy days with staffing. We are working to get to the point where we open and offer our lounge menu on Sunday evenings, unfortunately we're not yet at that point. As you stated, delivery options are available and fortunately they are plentiful.We do hope you'll join us again in the future should your travels bring you back to town.Kind regards,Becky Krieger General Manager

8/10 不錯哦

Todd

商務旅客
喜歡:整潔度和員工素質
Decent
Walls are a bit thin. I think breakfast should be included for the price. But a clean, well kept downtown location hotel.
於 2023 年 10 月住了 2 晚
Becky K 於 2023年10月11日回覆
Todd,Thank you for your comments. Unfortunately, with the Courtyard brand standard, we are unable to include breakfast with the rate. We do hope that will not deter you from staying in the future.All the best,Becky KriegerGeneral Manager

8/10 不錯哦

Sabina

喜歡:整潔度
於 2023 年 9 月住了 1 晚
Becky K 於 2023年9月21日回覆
Sabina,Thank you for your rating. Please join us again should your travels bring you back to Springfield.All the best,Becky KriegerGeneral Manager

10/10 有夠讚

Anthony

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staff at front desk and bar. Clean room and facilities. Easy to walk around town.
於 2023 年 9 月住了 1 晚
Becky K 於 2023年9月6日回覆
Anthony,Thank you for taking the time to share your experience with us. We invite you to stay again next time your travels bring you to the area.All the best,Becky KriegerGeneral Manager

10/10 有夠讚

Kevin

喜歡:整潔度、員工素質和住宿環境和硬體
Had a great experience!
於 2023 年 8 月住了 3 晚
Becky K 於 2023年9月6日回覆
Kevin - Thank you - we're so glad that your stay was enjoyable. Please join us again the next time you're in town.All the best,Becky KriegerGeneral Manager

10/10 有夠讚

Mark

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 4 晚
Becky K 於 2023年9月2日回覆
Mark,Thank you for your rating. We do hope that you'll join us again should your travels bring you back to the Springfield area.Kind regards.Becky Krieger General Manager

10/10 有夠讚

Michelle

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff and clean hotel. Dining room and bar was a bonus
於 2023 年 8 月住了 1 晚
Becky K 於 2023年9月2日回覆
Michelle,Thank you so much for your comments and for taking the time to share. We hope that if you're in the area again you come back and join us.All the best,Becky KriegerGeneral Manager

2/10 很糟糕

Michael

於 2023 年 8 月住了 1 晚
Becky K 於 2023年9月21日回覆
Michael,I'm sorry your stay was less than acceptable. We do hope that you'll give us a second chance should your travels bring you back to the Springfield area.All the best,Becky KriegerGeneral Manager

8/10 不錯哦

Bill

於 2023 年 8 月住了 4 晚
Becky K 於 2023年9月21日回覆
Bill, Thank you for your rating. We invite you to join us again so we can make your next stay a 5/5.Thanks,Becky KriegerGeneral Manager

10/10 有夠讚

SHAWN

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place spier clean and quite
於 2023 年 8 月住了 1 晚
Becky K 於 2023年8月21日回覆
SHAWN,Thank you for your review and sharing your experience with others. Please join us again soon.All the best,Becky KriegerGeneral Manager

2/10 很糟糕

melika

不喜歡:整潔度、員工素質和住宿環境和硬體
Overall unfriendly staff, old building and old rooms, not nice lobby and overall doesn’t worth the price
於 2023 年 8 月住了 1 晚
Becky K 於 2023年8月10日回覆
melika,I'm very sorry that your experience was not a good one - this is not the norm for our property. We normally get very high marks on customer service. We are an older building, but we were just renovated a couple of years ago. We invite you to join us again and give us another chance.Kind regards,Becky KriegerGeneral Manager

10/10 有夠讚

Tonya

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Came to research family genealogy. Excellent location. Close to public library.
於 2023 年 7 月住了 1 晚
Becky K 於 2023年7月31日回覆
Tonya,We're glad you enjoyed your stay and happy to hear that our location served the purpose of your trip well. Please join us again should your travels bring you back.All the best,Becky KriegerGeneral Manager

10/10 有夠讚

Michael,Amelia

喜歡:整潔度、員工素質和住宿環境和硬體
A pleasant surprise. The area surrounding the hotel is being redeveloped. Nice shops and dining. Saturday morning farmer's market. Hotel staff excellent
於 2023 年 7 月住了 1 晚
Becky K 於 2023年7月30日回覆
Michael,Thanks for your kind words. We think we have a great team here and we're glad you got to experience our downtown. The farmer's market has so much to offer and we're really excited to see all of the cool changes that our neighborhood is making. Come back to Springfield soon!Becky KriegerGeneral Manager

6/10 一般般

david

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Becky K 於 2023年7月11日回覆
david,Please allow me to apologize for any shortcomings we may have had during your stay. We would invite you to join us again - hoping that your next stay will be a better one.All the best,Becky KriegerGeneral Manager

10/10 有夠讚

Jerry

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質和住宿環境和硬體
Park like setting across street with food options. Nice.
於 2023 年 6 月住了 2 晚
Becky K 於 2023年7月3日回覆
Jerry,We're glad that you enjoyed your time with us - and thank you for the review!All the best,Becky KriegerGeneral Manager

10/10 有夠讚

Kathleen

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The lady at the front desk was so kind.
於 2023 年 6 月住了 1 晚
Becky K 於 2023年6月26日回覆
Kathleen,Thank you for your comments. We invite you to join us again the next time your travels bring you to the area.All the best,Becky KriegerGeneral Manager

8/10 不錯哦

Harry

喜歡:員工素質、住宿環境和硬體和客房舒適度
不喜歡:整潔度
Bathroom and bed sheet unclean
於 2023 年 6 月住了 1 晚
Becky K 於 2023年6月13日回覆
Harry,Please accept my apologies for the cleanliness issues you experienced. This is not our standard and it will be addressed with our team.If your travels bring you back to the Springfield area, we invite you to please give us another chance. Thanks,Becky Krieger General Manager

8/10 不錯哦

Kendra

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
It was nice
於 2023 年 4 月住了 1 晚
Becky K 於 2023年5月22日回覆
Kendra,Thank you for taking the time to comment about your stay with us. Please join us again.Becky KriegerGeneral Manager

4/10 不太好

Jennifer

親子旅遊
不喜歡:住宿環境和硬體
Staff was friendly and rooms clean, there was no bedding for the pullout sofa and the TV didnt work in our room
於 2023 年 5 月住了 1 晚
Becky K 於 2023年5月9日回覆
Jennifer,I am very sorry for the issues that you experienced. We have been experiencing television issues due to hardware malfunctions and are working to rectify them in a timely manner with the manufacturer. Sofa bed linens are always available by calling the desk if they are not already in the room.We hope that you'll give us a second chance should you return to the area.All the best,Becky KriegerGeneral Manager

2/10 很糟糕

Daniel

於 2023 年 5 月住了 1 晚
Becky K 於 2023年5月8日回覆
Daniel,I'm very that you were not happy with your stay. This is not typical for our property, so we will discuss rating as a team and determine what we could have done better.All the best,Becky Krieger General Manager

2/10 很糟糕

Miriam

家庭旅遊
不喜歡:整潔度、員工素質和設施服務
Not very friendly staff. Manager was to busy with her own event that she held there for her daughters graduation. Lots of distraction .... then we were charged fees that we were not aware of like a conference fee. We never even walked through the conference because the manager was having her own event. We will never go there again and it tarnished our visits to future Marriott.
於 2023 年 4 月住了 1 晚
Becky K 於 2023年5月3日回覆
Miriam,Thank you for your comments, but we are very confused. We have not yet hosted any graduation parties this year for anyone, let alone a team member. We have not had any team members hold events in the past few months, nor would not have allowed anyone to work while having their own event here at the same time - that would take away focus from our guests. We also don't impose "conference fees". Are you sure that this was at the Courtyard by Marriott in Springfield Ohio? Thanks,Becky KriegerGeneral Manager

10/10 有夠讚

Janis

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a wonderful stay, and the neighborhood around offered great cappuccinos wish there were assigned parking for guests, as it was hard to park with meetings going on, but otherwise thumbs up all the way
於 2023 年 4 月住了 7 晚
Becky K 於 2023年5月2日回覆
Janis,Thank you for your rating and comments. We do know that parking can be tricky when we have events - please accept our apologies. We try to have backup parking with neighboring establishments as an option.Thanks again,Becky KriegerGeneral Manager

10/10 有夠讚

MICHELLE,Mt Gilead

於 2023 年 4 月住了 1 晚
Becky K 於 2023年5月22日回覆
MICHELLE,Thank you for your rating! Please join us again soon.All the best,Becky KriegerGeneral Manager

10/10 有夠讚

Mary

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 3 晚
Becky K 於 2023年4月15日回覆
Mary,Thank you for taking the time to share your experience by rating your stay. We hope that if your travels bring you back to Springfield you'll join us again.All the best!Becky KriegerGeneral Manager

10/10 有夠讚

Philip

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
Becky K 於 2023年4月10日回覆
Philip, Thank you for your rating. Please stay with us again soon.Kind regards,Becky Krieger