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"Arrived early at the hotel, asked for early check-in (arround two hours), and was informed of fee for early check-in- $5. Very reasonable. Typical smaller room for Japanese Hotels, but clean and well-equipped. Location of hotel, a block away from Shin-Yokohama main train station, makes transportation easy. Good variety of eateries by hotel. I like to visit the attached grocery store for pre-made meals and fresh sushi platters. FYI- Hotel has microwaves for guest. This is my go-to hotel when I visit Yokohama. Another bonus- airport (Haneda and Narita) limo buses stop at the hotel. "

"The hotel itself is beautiful. We were just disappointed with the a couple things. The swimming pool was limited, for example; my daughter is 19 years old and she could not use the pool past 7:00 pm!! A big reason we booked was for the pool. Extra fee to use the pool. No tattoos (this was expected). Gym closes at 9:00 pm. Make sure you get the high floor rooms, it’s the only thing that made up for the rest. "

"Staying at this hotel felt like stepping into a beautifully preserved piece of Yokohama’s history, wrapped in modern comfort and impeccable service. From the moment we walked through the doors, we were greeted with warmth, grace, and a level of hospitality that made the entire experience feel effortlessly luxurious, especially after 18 hours of traveling!! Our room blended classic elegance with thoughtful amenities, offering a serene view that made it easy to unwind after a day of exploring. The bedding was plush, the space spotless, and the little touches made it feel like a true sanctuary. The staff were exceptional. Every interaction felt genuine and attentive, whether they were offering local insights, assisting with transportation, or simply greeting us with a smile that made us feel instantly at home. Their professionalism and kindness elevated the stay in a way that only a hotel with such a storied legacy can deliver."

"Very professional, very polite and very friendly."

"I loved that it was situated in a metro station, very convenient and that it was surrounded by shops and restaurants."