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"Clean tidy and a bit bigger than the usual small rooms we have stayed in. Nice view of the mountains."

"The indoor bath and sauna was relaxing and clean. The staff service was excellent. The room was nice. "

"Immaculately clean. Rooms very comfortable. Breakfast was simple and delicious. Kitchen Staff could not be more efficient and welcoming. "

"Room was clean, toiletries were complete, there’s also provision of sleepwear. Staff were very friendly and helpful."

"For the price and location extremely hard to beat."

"BYAKU Narai feels less like a hotel and more like a pause in time. Set within lovingly restored Edo-era townhouses, it invites you to slow your breath and listen—to creaking wood, soft light, and the quiet rhythm of Narai-juku after the crowds fade. Nothing is excessive, nothing is missing; every detail exists with intention and restraint. As night falls and the street empties, the town glows gently, and you realize BYAKU isn’t trying to impress you—it’s asking you to stay present. A rare, soulful place that lingers long after you leave."

"Great staff and hotel. It was in a great location to restaurants and Matsumoto castle as well "

"Excellent experience "

"Amazing hotel and amazing staff. The bell desk was so helpful in shipping our skis. Kept on coming back to this hotel. "