HUALUXE Shanghai Twelve at Hengshan by IHG

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Luxury
5.0 star property
8.8

Excellent

Elegant retreat with heated pool

A spacious oasis in Shanghai's historical district, the hotel offers a heated indoor pool and full-service spa. High-quality beds ensure restful sleep after exploring nearby attractions. The friendly staff creates a luxurious retreat with two on-site restaurants serving fusion cuisine.

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
  • Gym
The current price is NT$4,186
NT$4,880 total
includes taxes & fees
Nov 15 - Nov 16

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Presidential Suite, Multiple Beds

A modern living room with a sofa, armchairs, a coffee table, and a decorative partition.

Presidential Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for 1 King Bed Premium

A hotel room with a bed, bedside lamps, a nightstand, a wardrobe, and a framed picture on the wall.

1 King Bed Premium

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Standard

A hotel room with a bed, bedside lamps, a nightstand, a wardrobe, and a framed picture on the wall.

1 King Bed Standard

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

A hotel room with a bed, bedside table, lamp, and wall-mounted electrical outlets.

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 King Bed (with Round Daybed)

A modern hotel room with a bed, a sofa, a dining table, and a TV.

Deluxe Suite, 1 King Bed (with Round Daybed)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Premium Courtyard View

A hotel room with a bed, bedside lamps, a nightstand, a wardrobe, and a framed picture on the wall.

1 King Bed Premium Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Standard Courtyard View

A modern bedroom with a large window, a bed, a bench, a TV, and a desk.

1 King Bed Standard Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, bedside lamps, a nightstand, a wardrobe, and a framed picture on the wall.

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a small table, and a decorative wall panel.

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

A hotel room with a bed, bedside table, lamp, and wall-mounted electrical outlets.

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible

A hotel room with a bed, bedside lamps, a nightstand, a wardrobe, and a framed picture on the wall.

Standard Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A hotel room with a bed, a sofa, a bedside table, a lamp, and a decorative wall panel.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Located in Xuhui, a neighborhood in Shanghai, HUALUXE Shanghai Twelve at Hengshan by IHG is near a metro station. The Bund is a notable landmark, and travelers looking to shop may want to visit Nanjing Road Shopping District and Shanghai Centre. Traveling with kids? Consider Yu Garden and Shanghai Natural History Museum. Visit our Shanghai travel guide
Map
12 Hengshan Road, Xuhui District, Shanghai, Shanghai, 200031

What's nearby

  • A large brick building with the name "CATHAY" on its facade.
    Former French Concession
    1 min walk - 0.0 km
  • A busy urban street with tall buildings, a spherical glass structure, and a yellow bus.
    Xujiahui Shopping District
    11 min walk - 1.0 km
  • Hengshan Road
    1 min walk - 0.0 km
  • Xu Hui Yi Art Gallery
    9 min walk - 0.8 km
  • Metro City
    3 min drive - 1.9 km

Getting around

  • Zhaojiabang Road Station
    7 min walk
  • Shanghai South Railway Station
    9 min drive
  • Hongqiao International Airport (SHA)
    42 min drive

Restaurants

  • T12: Lab
    2 min walk
  • le Comptoir de Pierre Gagnaire
    1 min walk
  • Waveoff Coffee
    1 min walk
  • % Arabica
    1 min walk
  • common.
    4 min walk

About this property

HUALUXE Shanghai Twelve at Hengshan by IHG

  • Luxury family-friendly hotel in the city center
  • You can look forward to a terrace, a garden, and a playground at HUALUXE Shanghai Twelve at Hengshan by IHG. Indulge in hydrotherapy, a facial, and a massage at the onsite spa. Be sure to enjoy Fusion cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool and a children's pool
    • Buffet breakfast (surcharge), express check-out, and express check-in
    • Babysitting (surcharge), massage treatment rooms, and a 24-hour front desk
    • Wedding services, tour/ticket assistance, and a front-desk safe
  • Room features
  • All 169 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
  • Other amenities include:
    • Bathrooms with rainfall showers and separate tubs/showers
    • Free infant beds, coffee/tea makers, and daily housekeeping

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Frequently asked questions

Does HUALUXE Shanghai Twelve at Hengshan by IHG have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at HUALUXE Shanghai Twelve at Hengshan by IHG?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at HUALUXE Shanghai Twelve at Hengshan by IHG on 2026/11/15 start from NT$4,186, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HUALUXE Shanghai Twelve at Hengshan by IHG pet-friendly?

No, pets are not allowed at this property.

What time is check-in at HUALUXE Shanghai Twelve at Hengshan by IHG?

Check-in start time: 2 PM; Check-in end time: noon.

What time is check-out at HUALUXE Shanghai Twelve at Hengshan by IHG?

Check-out is at noon.

Where is HUALUXE Shanghai Twelve at Hengshan by IHG located?

This family-friendly Shanghai hotel is located in the historical district, within a 10-minute walk of Hengshan Road and Xujiahui Shopping District. Jing'an Temple and People's Square are also within 3 mi (5 km). Zhaojiabang Road Station is 7 minutes by foot and Hengshan Road Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HUALUXE Shanghai Twelve at Hengshan by IHG Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 105 out of 183 reviews
Rating 8 - Good. 59 out of 183 reviews
Rating 6 - Okay. 9 out of 183 reviews
Rating 4 - Poor. 6 out of 183 reviews
Rating 2 - Terrible. 4 out of 183 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel great location great design super cozy delicious super versatile breakfast. Will definitely stay again.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Very good location, staff and clean rooms.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I really wanted to give this property a better review but there were instances that made me uncomfortable. Half the time the staff seemed very helpful and other times they seemed irritated, frustrated and crass. The only staff I thought was really friendly and helpful was just the housekeeping.
Stayed 18 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, multi choice breakfast, nice enviornment
Stayed 13 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location. Very nice room, well equipped. Breakfast is top notch.
Stayed 8 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
the room is cleaned every day, and they provide tooth brush some toothpaste also slippers, shower gowns and caps
Stayed 13 nights in Jan 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed our stay at the HUALUXE mainly due to the staff who were incredibly friendly and helpful. Our room was a bit dated and a bit dusty in some corners, but overall not too bad. Location was great, easy to walk into the central area with lots of restaurant choices!
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Huge comfortable room

I travel and stayed in a King room by myself - the room is HUGE with lots of space to walk around or lay my luggages in the floor. The bed was very comfortable.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facility is slightly old but clean and comfortable, a quiet spacious oasis. When I stayed there in Feb. 2025, their price was a good deal. I highly recommend if you are looking for a comfortable, quiet, convenient place to stay. If you are looking for hustle and bustle, this hotel is a little far from the Bund.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and quiet environment. Very friendly and helpful staff. Some amenities (shower, faucet, furniture etc) are a little dated and worn but overall clean and nice.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern room and attentive staff. Thank you for your hospitality.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable room. Good fitness centre and large pool. Itbia right above the Hengshan Road subway station which ia very convenient. Located in a quiet area but not far to walk to busier parts of the French Concession with more cafes, shops etc
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night massage service is a nice and convenient touch
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Excellent location, across from the subway, and incredibly helpful staff!
Stayed 7 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more instant coffee would be great!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was a great property with walking access to local food establishments and metro station right across the street
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy to recommend

Everything was as would be expected in a quality hotel. I enjoyed my stay.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything met or exceeded expectations but Abby at the front desk was simply supe.b
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, like their breakfast. The option for dinner could be improved.
Stayed 12 nights in Oct 2023
Verified review

4/10 Poor

Furniture are old and
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
I love the style of the hotel and we even got an upgrade. I think staff try to be helpful but it didn’t quite hit the spot. It was summer and the air conditioning is not as consistent as we would like so sleep wasn’t so good. Room style was great. Love the garden area. The visit was just sickly hot for us so affected our experience. Breakfast was complementary, not sure if it’s due to the upgrade and we enjoyed the breakfast- had a variety of healthy and normal options. We will probably stay again if we come to Shanghai but not in summer next time.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst stay in my hotel experience. Hotel and amenities are fine and nice but hotel refused to turn on AC while the rooms are scorching hot, humid and stuffy. I get it, its april and still cool outdoor but indoor is a separate story. I was waking up covered in sweat, drenched and yet they still refuse to turn on the AC. Their reasoning is that they would have tovturn on the central AC and would be the entire floor, not just my room, which doesnt make sense to me. Other guests can choose to turn off if it is cold. Would not choose this hotel again as there are plenty quality hotels available in shanghai
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
객실이나 전반적인 시설이 최근에 리노베이션 된것 같지 않았지만 전반적으로 청결하게 관리되고 직원들의 서비스도 안정적이었습니다 필요한 물품을 요청했을때 적극적이고 신속히 응대해주었고 영어 의사소통이 잘 되지 않을때는 번역기를 사용하여 지원해주었습니다 주변에 편의점이나 음식점이 있어 편리했구요
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
每次到上海必住的飯店，環境很好👍👍👍👍👍
Stayed 4 nights in Jun 2026