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Four Seasons Hotel Shanghai

5.0 star property
A stylish urban retreat perfectly positioned between People's Square and Xintiandi Style Shopping Centre for convenient city exploration

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Four Seasons Hotel Shanghai, in the city center, offers a rooftop terrace, on-site shopping, four restaurants, aromatherapy at Qin the Spa, complimentary in-room WiFi, an indoor pool, and 24-hour front desk service that impresses guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

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NT$28,172 total
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About this property

Four Seasons Hotel Shanghai

  • Luxury hotel remodeled in 2016 and located near People's Square
  • Located close to Shanghai Museum and Xintiandi Style Shopping Centre, Four Seasons Hotel Shanghai provides a terrace, shopping on site, and a hair salon. Treat yourself to a body scrub, a manicure/pedicure, or a massage at Qin the Spa, the onsite spa. Be sure to enjoy a meal at the 4 on-site restaurants, including breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
  • You'll also enjoy perks such as:
    • An indoor pool
    • Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
    • Express check-in, babysitting (surcharge), and wedding services
    • Luggage storage, 1 meeting room, and ATM/banking services
  • Room features
  • All 422 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as perks like air conditioning and separate sitting areas.
  • Other conveniences in all rooms include:
    • Hypo-allergenic bedding and down comforters
    • Bathrooms with deep soaking tubs and hair dryers
    • TVs with satellite channels and DVD players
    • Separate sitting areas, refrigerators, and daily housekeeping

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Exterior
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  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,004 reviews
The price is NT$4,772
NT$5,564 total
includes taxes & fees
Jun 21 - Jun 22
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Policies

Check-in

Check-in time starts at 2 PM

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 288.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 262 per person
  • Self parking fee: CNY 120 per day
  • Valet parking fee: CNY 30 per night
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Free WiFi in public areas has a 3-device limit

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Four Seasons Hotel Shanghai have a pool?

Yes, this property has an indoor pool.

Is Four Seasons Hotel Shanghai pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for CNY 120 per day. Valet parking is available for CNY 30 per night.

What time is check-in at Four Seasons Hotel Shanghai?

Check-in begins at 2 PM.

What time is check-out at Four Seasons Hotel Shanghai?

Check-out is at noon.

Where is Four Seasons Hotel Shanghai located?

Located in Downtown Shanghai, this luxury hotel is within 1 mi (2 km) of People's Square, Shanghai Museum, and Xintiandi Style Shopping Centre. Jing'an Temple and Jade Buddha Temple are also within 2 mi (3 km). South Huangpi Road Station is 8 minutes by foot and Middle Huaihai Road Station is 11 minutes.

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Reviews

Reviews

9.2

Wonderful

9.2

Cleanliness

8.8

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 299 out of 469 reviews
Rating 8 - Good. 124 out of 469 reviews
Rating 6 - Okay. 32 out of 469 reviews
Rating 4 - Poor. 11 out of 469 reviews
Rating 2 - Terrible. 3 out of 469 reviews

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店在未入住前已詢問我是否有需要加單人床，顯得很貼心。 酒店對面就是地鉄南京西路站，機場到酒店不用轉線也可直達。到主要景點都只是幾個站 有超大的商場，幾天下着雨，景點關閉了，亦不愁沒地方可去。 最大的咖啡店只需步行5分鐘即到，非常方便。 服務非常週到，每次出外來來回回，房間毛巾用品都重新執拾好。 各服務員均友善而有禮，真是值得給5星的酒店
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great part of Shanghai

Wonderful king room with a desk, sofa and coffee table. Giant bathroom too!
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Centrally Located Hotel

Hotel was nice with ample space within the room. Very comfortable bed and centrally located within the shopping districts. Food and dining options were plenty in the vicinity
Stayed 4 nights in Dec 2019
Verified

2/10 Terrible

Markus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Abominable service, unclean rooms

Upon entering my room: dirt on the floor, lots of dust but also bigger pieces in several places; stains on the chrome toilet lever; and sticky stains on the desk I even called to tell the front desk and ask if they were sure the room was done before my check-in and the answer from the front desk lady was "so what can I do about that now?" and "so you don't want a turndown service?" in an angry and annoyed voice. I said it's all fine then and asked to just make sure it will be clean the next day - next day when I came back still dirt on the floor in several places, meaning it wasn't cleaned at all properly. For a hotel chain that just had a major hygiene and cleanliness scandal in China last year, one would think they'd try a bit harder. I've had dozens of trips tosl Shanghai, this was the worst hotel out of all I ever stayed. There are tons of better options in this city in the same price range.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

愉快的住宿

酒店地點十分方便，前台工作人員熱誠有禮，可是房間內空調不夠。
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

CHIEN-ERH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great lounge which open up until 1:00am.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
早朝に上海に到着し荷物を預けるために訪れると休憩スペースを案内してくださり、観光前に一休みしてから出かけることができました。とても良い滞在になりました
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Man Yuk Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower room is too small compared with others 5 star and fitness shower room as well
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Friendly and professional, but not at all stuffy. Very family-friendly. Nice touches such as stuffed animal for my daughter and birthday treats at lovely breakfast and waiting for me in room at end of the day. Not the newest or most high tech property but beautiful and clean. Highly recommend and can’t wait to go back!
Stayed 5 nights in Dec 2019
Verified

10/10 Excellent

Hsuehlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
完美！
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

QH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務和設備是一流的，加上地點適中，十分方便。人手充足，入住和退房很便捷。 找不到不滿意的地方。 下次一定再來。
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Canson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT is a very good property in the area, convenient to go everywhere within walking distance.
Stayed 4 nights in Dec 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
超一流としては、部屋の雰囲気など もう一歩と感じる
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The staff are excellent. They are very responsive and professional, as one would expect at a Four Seasons and in Shanghai. The location is also ideal, near multiple metro lines and within walking distance from a number of great neighborhoods. At the same time, the rooms themselves are a bit tired. The thing that struck me in walking into the room was the carpet. It was worn and there was a dark ring around the parameter of the room, under the baseboard, where dirt has collected over time. Some of the accessories like the bed skirt also seemed a bit old. All and all, I kept wondering why Four Seasons continues to keep its name on this property, without a renovation. It wasn't a bad experience, and I might consider staying there at the future, though I expected more given the Four Seasons name.
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel , staff were really friendly .
Stayed 7 nights in Dec 2019
Verified

8/10 Good

Ka Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very nice stay

It’s a very nice stay. Hotel has good quality in terms of the staff service, the manner how they are trained, the caring for the customers, the cleanliness of the rooms etc. Even though the hotel rooms look a little bit old, the bed is comfortable. And the location of the hotel is fabulous. Breakfast is good too.
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Sai Kai

Disliked: Cleanliness, staff & service, property conditions & facilities

bad experience

terrible sinking stayed there many times
Stayed 5 nights in Nov 2019
Verified

10/10 Excellent

Hyung Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

상하이 최고의 위치와 서비스

좋은 식당들과 새로운 쇼핑센터와 가까운 위치. 옛 상하이 관광하기에도 좋은 위치. 호텔의 청렬함, 시설등 서비스도 매우좋은 곳.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフのサービス、立地などとても良かったのですが、宿泊したお部屋が禁煙なのに煙草の臭いが酷かったのが残念でした。それ以外は大満足でした。
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大変快適に過ごしました！残念だったのが、プールがメンテナンス中だったこと。。
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Ching Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

使人感到暖意貼心的酒店

接待職員十分有禮貌又殷勤，主動性去幫助住客解決問題， 使人感到暖意貼心 ，值得稱讚“好”，房間十分乾淨舒適，整體滿意。
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Convenient location, nice staff, clean place to stay, relax
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

ENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Four Seasons Shangai experiences

Excellent attention and service. Room was clean and comfortable. All needs for business and family’s were fulfilled. Food was 1st class and delicious. Certainly will come back
Stayed 4 nights in Oct 2019
Verified

8/10 Good

Hyun-sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
타지역 four season 과 비교될 정도는 아니지만 최고의 위치임에는 분명하고, 주변 지역이 중국답지 않을 정도로 발전해 있음을 알 수 있었음.. 방은..기대에는 약간 못 미쳤지만, 서비스는 최상이었음
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check in could be better

Very nice two night stay. Great location. All’s well except check in is a bit off. The receptionist just check me in, took a dep and copied my passport , handed me my key and pre-ordered train ticket and said I am good to go. I just got off an early morning flight from Seoul having to get up at 5am that morning and is not at my best so I just left and go to my room. Half way through unpacking, I realize that the receptionist missed informing me regarding breakfast that come with the room and wifi. This is not such a big deal cause I will find out soon or later but given this is a Four Season Hotel I naturally set the par higher. First time this ever happen during a check in. I always booked room with breakfast and without fail, I’ll be inform that breakfast comes with the booking and where the breakfast spot is located snd also wifi information. Even at much lesser hotels. Ended up calling the front desk for info. Like I said not a big deal but I expected better from a Four Season. I’ll be checking back for two more evenings on the 19th after my trip to SuZhou. i’ll see if it is a norm or just a one time oversight with the hotel. All other services are as expected from a Four Season.
Stayed 2 nights in Oct 2019